Progress Residential Property Manager review: No communication and error on lease

Found a home we loved and trying to rent. They want to charge for our service animal. Haven't responded to questions I've asked. Set a time for orientation that I can't make and haven't responded to my communications to reschedule.
I'm more than qualified. A homeowner for decades with good income. App approved and income verified. Just a couple of questions with no response except to tell me when to send my money.
Read many reviews with horrible problems. Guess I'm walking away before they get more of my money.