My name is Terry Small, I am Director of Operations at ASC. I apologize for the issues you have experienced. Please contact me at [protected] so that I may assist you with your concerns.
Joe, my name is Terry Small, I am Director of Operations at ASC. I am sorry you experienced problems with your vehicle and our customer service. Please contact me at [protected] so that I may assist you.
Mhealy, , my name is Terry Small, I am Director of Operations at ASC. I am sorry you experienced problems with your vehicle and our customer service. Please contact me at [protected] so that I may assist you.
Ping Pro, thank you for the chance to investigate what is happening with your vehicle, I need some information from you to be able to.do so. When and from whom was the vehicle purchased? Where these concerns evident at the time of purchase? Which level of coverage do you have? Also, if you have your service agreement number it would be most helpful. Looking forward to your reply. Terry
Mr. Cruz,
As we discussed, ASC does not offer service contracts to individuals nor do we offer direct to the public. Our agreements can only be offered by franchised or independent dealerships. On March 9th, our claims department approved a claim in the amount of $3, 000 for the transmission repair on your 2003 Saturn . Due to the vehicle having in excess of 140, 000 miles at time of purchase, your vehicle did not qualify for an agreement that would provide coverage up to the actual cash value of the vehicle. Additionally, if you can provide documentation showing your purchase price of the agreement, rather than your statement of "paying cash", I will be happy to assist you in any fashion I can. Terry Small [protected]
Eddie,
I am sorry your expeierienced dfificulty with your vehicle. It is my understanding that our office is waiting on your approval to proceed with this claim. Please call [protected]. Terry Small
Thanks Eddie for the opportunity to serve you Please call if we can provide further assistance. Terry Small
D-Mingo,
Please call our office. We will need your name and agreement number to research your complaint. Thanks, Terry Small
Upstate, Please call me and I will check into your issuse. Terry Small [protected]
Randrus, Please call me and I will check into your issuse. Terry Small [protected]
Randrus, I have not received nor can find any information regarding your challenges. Are you certain you possess one of our service agreements? Please provide a service agreement number and/o rtelephone number if you would like our assistance.
Terry Small
Nogoodmurno,
Please provide me with a telephone number or a Service agrement number so I may contact you..
Terry Small [protected]
Mexi,
PLEASE provide a name, phone number or your agreement number so that I can research your concern. Many of the complaints that are posted, are not with our company. Did you call our office or speak with the dealership? Terry Small [protected]
66 nova,
PLEASE provide a name, phone number or your agreement number so that I can research your concern. Many of the complaints that are posted, are not with our company. Did you call our office or speak with the dealership? Terry Small [protected]
Wildman,
We look forward to your posts on how well we do!
Terry
Dee,
Without an agreement number or the name on the agreement I cannot assist you.
Terry Small
Wildman,
I appreciate you taking the time to follow up and post feedback about your experience with our company. Our company is committed to providing great customer service EVERY time. Let us know if we don't. Thanks again. Terry Small
06caddysts,
Differential bearings are coverd in every service agreement we offer. Are you certain you have one of our service agreements?
If you will provide a name or your service agreement number our staff will be happy to assist you. Or you can call toll free at [protected].
Terry Small
06 caddysts,
Without an agreement number or the name on the agreement I cannot assist you.
Terry Small
Mr. Rowlett,
I am sorry you are have difficulty with your 2004 Ford truck. My records show the vehicle had in excess of 140, 000 miles at time of purchase. Due to the age and mileage of your vehicle it qualified for our internal drivetrain coverage. As you know, that agreement does not cover external engine components. If you would like to cancel the agreement please call our office at [protected]
Ms. Pike,
I have researched your concerns regarding your 2008 Mercedes. Our company does not receive information regarding the transaction of your vehicle with the selling dealer. However, the concern shared with our claims department by the Mercedes dealer was that your vehicle was in need of a headlight bulb. If should have additional issues, please contact our claims department at [protected], or by email at claims@ascwarranty.com.
Thanks
Terry Small
Mr. Rowlett,
If you would like to submit an invoice to our company for goodwill consideration. Please do so by mailing to my attention at: ASC Warranty 971 Coley Drive, Mountain Home Arkansas 72653
Terry Small
Mr. Rowlett,
Reading your agreement would be a good idea. As you will see injectors and glow plugs are not covered. If need be, have your attorney contact us. I will be happy to speak to her.
Terry Small
WOW! Thanks James for the kind words. We appreciate your confidence in our company and doing business with quality dealers such as yours. Terry Small
