Wooried,
Let us know how we do. We appreciate any feedback you provide.
Terry Small
Great information Take Responsibility, Thanks for taking the time to share.
Terry Small
As I have tried many times to assist numerous "posters" that will not provide their name or agreement number, a Mark Twain quote comes to mind.
"Don’t argue with idiots because they will drag you down to their level and then beat you with experience."
Terry Small
[protected]
terry.small@ascwarranty.com
Thanks Wooried,
As I have tried many times to assist numerous "posters" that will not provide their name or agreement number, a Mark Twain quote comes to mind.
Don’t argue with idiots because they will drag you down to their level and then beat you with experience.
Terry Small
[protected]
terry.small@ascwarranty.com
I would suggest the Better Business Bureau Attorney General Office,
and the state independent dealers Association in the state you live. From
there, contact local auto dealers and repair facilities and get their feedback.
Basing your research from a "complaint website" will not provide you
with the answers to make a reasonable decision. Obviously, very few people post
"good feedback" on a complaint site even after their
"complaints” were resolved.
If you need phone numbers for the above resources, please let me know.
Terry Small
[protected]
ASC Warranty
Director of Operations
Hiddenissues,
Were you ever able to figure out IF you had OUR service agreement and the agreement number that is printed in the upper right corner? or, IF you could provide your REAL name we could also verify you are an agreement holder with our company.
Terry Small
[protected]
Mr. Teas,
Thanks for clarification. I will also clarify. Three days after purchasing your vehicle you contacted our office with a list of items needing replaced on your vehicle. Many of those items are clearly listed as not covered. At that time our office instructed you to
take the vehicle to a repair facility for diagnosis of a covered part and approved a claim to you for that amount on the covered items. As far as sending you a refund. I will be happy to send you back your investment of $115 if you will return the $1, 000 we authorized in claims.
Terry Small
[protected]
2007 VW,
ASC cannot investigate, verify and resolve any potential claims
without a name and/or agreement number.
Terry Small
Thanks!
Will look into.
Terry
ASC cannot investigate, verify and resolve any potential claims
without a name and/or agreement number.
Terry Small
Daryan,
Without a name and agreement number I cannot research your POTENTIAL issue. Based on your post it appears we have previously taken care of your previous concerns. Obviously this is a complaint website and a very low number of our 500, 000 customers will utilize this site to share how well we do daily.
Terry Small
Thank you Jamie.
I apologize for the delay in responding to your initial post. This website is NOT serviced by anyone in the USA and is not the most reliable means of correspondence and I received notification of your post today.
I appreciate your following up with a good post as most will not take the time to do so.
Terry Small
Ms. Dragar,
On January 5th your husband advised the water pump had failed and needed to be replaced. Our office advised to get the vehicle to the repair facility of your choice and to produce an estimate for repairs.
Christian Brothers advised our office the engine needed intake gaskets, not a water pump, which we approved. Are you upset we didn't pay for a water pump your engine didn't need?
Terry Small
Thank you Sactomatoman for the post. A wealth of good information.
Terry Small
Yankeebluegirl,
We appreciate the feedback and will do our best to help educate the dealership's salespeople to avoid future misunderstandings.
Thanks!
Terry Small
Thanks Chevy2011 for the great information!
Thanks RyanF150! If you purchase the vehicle and the service agreement, we look forward to serving you. Please call our office if you should have any questions prior to the sale or after the purchase.
Terry Small
t1,
I cannot assist you without a name and or agreement number.
Terry Small
t1,
Our number is [protected] or [protected]. I can also be reached at terry.small@ascwarranty.com.
Terry Small
Ms. Owens,
Thank You for taking the time to post your review. Rarely does that occur on a "complaint" website.
Terry Small
Mr. Jackson,
I am unable to find you in our system. Can you provide me with a service agreement number so I can investigate further?
Terry Small
[protected]
