DCMX8,
Please provide your agreement number or your name so I can research your issue.
In reviewing your post it appears you "ran over a pot hole" and caused damage to your vehicle. Typically damage caused by a road hazard would be covered under your comprehensive insurance policy. Additionally, ASC requires repair facilities that perform repairs on your vehicle to include at least a 6 month warranty on work performed and in most cases 12 months. If the repair facility charged you for the repair send me the invoice and I will make sure you are reimbursed.
I look forward to working with you and you can contact me directly at [protected].
Terry Small
Director of Operations
Kazy808,
Please provide your name and/or agreement number and I will research your issue. Or, you can call our claims director Norm Hancock at [protected] and provide him with your information. It appears from your post your are having an issue with your exhaust system which is not covered by any extended service agreement. If you like, we can send you a copy of your service agreement if you cannot locate yours. Thank you.
Terry Small
Kammy,
Please provide your name and/or agreement number and I will research your issue. Or, you can call our claims director Norm Hancock at [protected] and provide him with your information. Thank you.
Terry Small
GTH,
In checking into your concerns it appears this is resolved.
Let me know if this is not the case.
Terry Small
Mondre,
Thanks for the information. Someone from our office will be contacting you.
Terry Small
Sandman,
If you purchased the vehicle less than 71 hours ago we have most likely not received your service agreement. I would suggest you return the vehicle to whomever performed the pre purchase inspection to determine what happened. Please provide you name and agreement number so I research your account.
Terry Small
Sknighten,
I would love to be able to assist you. With currently over 100, 000 agreement holders I can not locate your account with the information provided.
ASC Warranty has provided great service for the past 27 years.and we intend to provide that same service to you.
Terry Small
Sknighten,
I would love to be able to assist you. With over 100, 000 active agreement holders, I cannot do so with the information you have provided.
ASC Warranty has provided great customer service for the past 27 years and we intend to do the same with you.
Terry Small
Sknighten,
It would be my pleasure to assist you. With over 100, 000 active agreement holders, I cannot do so with the information you have provided.
ASC Warranty has provided great customer service for the past 27 years and we intend to do the same with you.
Terry Small
I would love to be able to assist you. With over 100, 000 active agreement holders, I cannot do so with the information you have provided.
With over 100, 000 active agreement holders, I cannot assist you with the information you have provided.
Terry Small
With over 100, 000 active agreement holders, I cannot assist you with the information you provided.
Eramirez,
Please contact our office at [protected] so that we can discuss the coverage you purchased. You will need your agreement number.
Terry Small
Mr. Lewis,
Your agreement number is B-[protected].
I am sorry you experienced problems with your truck.
One of the most important responsibilities to insure vehicle reliability is proper maintenance. General Motors recommends an oil and filter change every 5, 000 miles, not 10, 000. Our agreement clearly defines there is no coverage provided if you fail to do so.
As with any repair, customers are given the opportunity to upgrade to a "new" engine and pay the difference. In reviewing the call, you stated "beautiful, let ship it.".
Our records show the cost of your agreement was $2085.
As of today, ASC has invested in excess of $7, 000 in engine repairs to your vehicle we were not required to.
Terry Small
Katheryn,
Please provide your agreement number so I can research your issue.
Terry Small
Rafi,
In order to cancel the agreement, follow the instructions on the agreement. If you have a question call our office at [protected].
Terry Small
Jim,
We take complaints very seriously and work hard to resolve them.
I will advise our customer service department the issue is taken care of.
Terry Small
Deneisec,
Please provide your name and/or agreement number so I can research your issue and verify coverage with our company.
Terry Small
plumbooster,
The wording on our agreement and is standard on all service agreements is:
Clutch, pressure plate, flywheel, release and pilot bearings are NOT included.
These are wear and tear items.
If we can assist you further, please contact our office.
Terry Small
Thanks MFF vip.
We appreciate your confidence and look forward to earning your trust.
Terry Small
Joebham,
Please provide your name and/or agreement number so I can research your issue.
Terry Small
Garrett,
Please call our office, we can e-mail or fax a copy of your service agreement to you. Emission parts, (EGR tubing) are typically covered under the manufacturer's warranty.
Your welcome, we appreciate the kind words.
Terry
Sonia,
Normal maintenance is not covered by our agreement. Please call our office at [protected] if I can assist you further.
Terry
Thanks Mr. Holt, We appreciate you sharing your experience.
Terry Small
