M. Edwards,
Please contact our office. Depending on the problem it could be a water pump or a leaking hose. Roadside assistance is provided with your agreement. Please don't drive the vehicle as you will most likely overheat the engine and create more damage. I am surprised your repair facility that inspected the vehicle prior to your purchase missed that. Let me know if I can help. Terry Small
M Edwards,
Please contact our office. The issue you are describing could be a water pump or a leaking hose. Your agreement provides for roadside assistance so please don't drive the vehicle and create further damage .I am surprised your repair facility that inspected your vehicle prior to your purchase didn't notice these issues. Call me if I can assist.
Terry Small
this is the third time to post this response, sorry for the delay
M Edwards,
Please contact our office. The issue you are describing could be a water pump or a leaking hose. Your agreement provides for roadside assistance so please don't drive the vehicle and create further damage .I am surprised your repair facility that inspected your vehicle prior to your purchase didn't notice these issues. Call me if I can assist.
Terry Small
Jeep CJ7
Please provide me with a telephone number or a Service agrement number so I may contact you..
Terry Small [protected]
Ms Johnson,
Due to storm damage in our area our phones were briefly out. I apologize for the inconvenience. If we have not assisted you already, please provide a phone number and I will have an associate contact you as soon as possible.
Terry Small
Angry Bimmer customer,
I will be happy to look into your issue if you will provide your name or your agreement number.
If this occurred the day you purchased your vehicle I would like to know two things. One, what is the name of the dealership you purchased your vehicle? Two, what is the name of the repair facility you utilized to inspect the vehicle prior to purchase?
Based upon your post it appears to me that our company needs to evaluate both.
Terry Small
Bimmer,
Thank you for the information. Our claims department will contact your repair facility.
Terry Small
Bobby,
We appreciate the updates.
Terry Small
T Ferris,
Please provide your name and/or agreement number so that we may assist you.
Terry Small
[protected]
T Ferris,
Please provide me with a telephone number or a Service agrement number so we may contact you..
Terry Small [protected]
Bimmer Customer,
I appreciate your response. With over 100, 000 customers we do our best to make our claims process as easy as possible. As you can see what few complaints we have are resolved as quickly as possible. Unfortunately, few customers actually take the time to follow-up their posts with the outcome. Thanks again.
Terry Small
Storm Chaser,
Thank you for purchasing a service agreement. I appreciate the opportunity to serve you. The service agreement number does not show to be correct, however, I may have located it. Is your vehicle a 2002 volvo that our company covered a repair for control arms and show an expiration date of January 7, 2013? If so, are hands are "somewhat tied", but we can review the completed repairs for possible goodwill adjustment.
Terry Small
Mr. Reddy,
I appreciate you providing your name so I could research your issue.
It appears to me you purchased the vehicle over 3 years ago. The service agreement was purchased on February 25 with a claim the following day on February 26 and 16 miles added to the odometer. As our staff explained, the service agreement must be purchased at the time of sale.
Per your request, we have cancelled the agreement and waived all charges. Should you not receive your refund within the next 5 business days, please give us a call.
Terry Small
Lauren,
Thank you for considering our company. Please contact our office so we can direct you to one of our dealers in your area. We can be reached at [protected].
Terry Small
Thanks! Antunette Torrence !
Stacy,
Please provide your name and/or agreement number and I will research your issue. Or, you can call our claims director Norm Hancock at [protected] and provide him with your information. Thank you.
Terry Small
Thanks Tracy,
Someone from our office will be contacting you shortly.
Terry
Lance,
Please provide your name and/or agreement number and I will research your issue. Or, you can call our claims director Norm Hancock at [protected] and provide him with your information. Thank you.
Terry Small
Angry Bimmer,
I think it is important that I explain the "other side" of the story. ASC has offered service contracts thru dealers since 1986. We are one of the few if not the only service agreement company that answers every call with a live person. Through experience we have learned to offer a great product at a reasonable price and you will be successful. We develop a rate depending on the age of the vehicle, the mileage at the time of purchase and the cost to repair the typical vehicle. We offer service agreements that will cover repairs to the actual cash value of the vehicle. Because of the year model and mileage your vehicle qualied for our basic coverage.
Terry Small
ArianaM,
Please provide your name and/or agreement number and I will research your issue. Or, you can call our claims director Norm Hancock at [protected] and provide him with your information. Thank you.
Terry Small
jcbishop1,
Thanks for taking the time to share your experience. We strive to provide great customer service on every call. We look forward to your next purchase of one of our service agreements.
Terry Small
Rama,
The cancellation check you have requested was mailed to your dealer. The number we have on file for you has been disconnected.
Please contact me if I can assist you further.
Terry Small
[protected]
Auto Services Company
Please provide your name and/or agreement number and I will research your issue. Or, you can call our claims director Norm Hancock at [protected] and provide him with your information. Thank you.
Terry Small
Help ASC,
Please provide your name and/or agreement number. If this occurred as you were driving it from the lot we most likely do not have the agreement.
Terry Small
Jpatterson,
Thanks for sharing your experience. We appreciate the kind words.
Terry Small
[protected]
