Dear Mike Coalburn,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry that there has been such a massive breakdown in communication, and sincerely hope that we can help you with your order.
Kind Regards,
Grace
LightInTheBox.com
Dear wholesale123,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Kind Regards,
Grace
LightInTheBox.com
Dear NasH78,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry about the device not functioning as expected, and sincerely hope that we can fix this problem for you in some way.
Kind Regards,
Grace
LightInTheBox.com
Dear bdi8s,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry about the missing shipments, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear anonymous 12,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry that this has happened, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear henlede,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experience that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry about the bad sizing of your dress, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear Anna,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry about the mess up with the dresses, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear dota01
LightInTheBox.com would like to apologize for the unpleasant experience that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
We have taken the order number that you have provided with the complaint, and are currently addressing looking into the refund. If you have any further questions, feel free to contact us by sending an email to contact@lightinthebox.com.
Again, we are very sorry, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear MrsMorgan,
Firstly, LightInTheBox.com would like to apologize for the lack of response from live chat, although our live chat is only used for customers who have not yet placed an order. If you would like to get in touch with customer service directly, please open a ticket via our helpdesk: http://help.lightinthebox.com
All wedding dresses have a tailoring period of 19-28 working days, as the dresses are only made once payment for the order has been received. You can see more information on the entire process here: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=4
If you have any further questions or worries, do not hesitate to contact me directly, either via the forums here, or by emailing contact@lightinthebox.com.
Best Regards,
Grace
Hello KELLA,
LightInTheBox.com would first like to take the time to apologize for the apparent delay with your package. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we apologize, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Hello KELLA,
LightInTheBox.com would first like to take the time to apologize for the apparent delay with your package. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we apologize, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear Tara1027,
If you could please email contact@lightinthebox.com with your order number, we can look into your complaint and attempt to resolve it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear kworth,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry about your dress, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
@M.Sal & Ejong,
We are currently looking into your complaints, and will respond via private message as to the resolution of your problems. Meanwhile, if you have any further questions or concerns, please feel free to email me directly: contact@lightinthebox.com
Regards,
Grace
Hello There,
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve. In actuality, the "box" you mentioned in your review was the correct way to contact Customer Service, and they would have given you a return address.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry about this misunderstanding, and sincerely hope that we can fix it for you.
Kind Regards,
Grace
LightInTheBox.com
Dear RomilyMiles33,
This is Luisa from LightInTheBox.com. We are very concerned to read your complaint and would like to extend our most sincere apologies for the reason that your order was never sent out.
As we are constantly taking necessary step toward improving our service, could you please tell me if you have received your money back? If the issue hasn’t been resolved, please write me your Order #, name and contact information at Contact@lightinthebox.com so that I could begin the process of looking into your case.
Again, we are very sorry for the unpleasant experience.
Thank you for your understanding and I hope to hear from you soon.
Sincerely,
Luisa
LightInTheBox
Dear anniepapineau,
On behalf of LightInTheBox.com we would like to apologize for your unpleasant experience while shopping with us.
We are very concerned to have read your complaint. Should you have further questions concerning our return policies or if you still have an unresolved purchase, you are more than welcome to write me at contact@lightinthebox.com. It would be my pleasure to assist you.
Once again, we are truly sorry the inconvenience.
Thank you for your understanding.
Sincerely,
Luisa
LightInTheBox
Hi Keisha,
This is Luisa from LightInTheBox.com. We are very concerned to read your complaint and on behalf of LightInTheBox.com we would like to apologize for the unpleasant experience while shopping with us.
As we are taking necessary step toward improving our customer service, could you please tell me if one of our Customer Service Representative got in touch with you to help you resolve your problem? If the issue hasn’t been resolved, do write me at Contact@lightinthebox.com, and please include your Order #, name & contact information so that I could begin the process of looking into your case.
Again, we are very sorry for the inconvenience.
Thank you for your understanding.
Sincerely,
Luisa
LightInTheBox
Hi Gregg,
This is Luisa from LightInTheBox.com. We are very concerned to read your complaint and on behalf of LightInTheBox.com we would like to apologize for the unpleasant experience while shopping with us.
As we are taking necessary step toward improving our products and services, could you please tell me if we have fixed your problem? If the issue hasn’t been resolved, I encourage you to write me at Contact@lightinthebox.com, and please include your Order #, name & contact information so that I could begin the process of looking into your case.
Again, we are very sorry for the inconvenience.
Thank you for your understanding.
Sincerely,
Luisa
LightInTheBox
Hi Romily,
I appreciate your reply and I am glad to hear that your money was returned to you. Once again, please accept our apologies for any inconvenience caused for this matter. Nothing is more important than regaining your trust and we hope that you will give us the opportunity to provide you again the experience you have come to expect from us.
Very Sincerely,
Luisa
LightInTheBox
Dear Customers,
We are very concerned to read your comments and would like to extend our sincere apologies for the unpleasant experience. We are taking the necessary steps to improving our customer service and product issues, if you have any problems or complaints I'd like to invite you to write us at Contact@lightinthebox.com
Please accept our sincere apologies and hope that your next shopping experience will be a better one.
Thank you for your time and understanding.
Sincerely,
Luisa
LightInTheBox.com
Hi Katherine,
I work for LightInTheBox.com so I'd like to help you resolve this. I'm sorry you're upset. Are you sure you were actually charged for something? How could we charge you via PayPal if you don't have a PayPal account? You need to add things to your basket and confirm your purchases with us to be charged, so I don't see how you were unknowingly charged? Are you sure the website you were on was www.lightinthebox.com and not another site such as www.ele2shop.com? That site has stolen our logo and site design and is just ripping off customers, we are in no way affiliated with them. Please write me at Contact@lightinthebox.com with more info and we'll get to the bottom of it. I assure you we will definitely not charge you for items you don't want, and if you were somehow charged your money will be refunded.
Kind regards,
James
Dear Christine2,
We are very concerned to read your complaint and LightInTheBox.com would like to sincerely apologize for the unpleasant experience while shopping with us. We truly appreciate your feedback and are taking corrective steps to avoid this from happening again. As we are committed to improving our service issues, we like to invite you to write us directly at Contact@lightinthebox.com with your Order# and brief description of your complaint. It would be my pleasure to help you find out about your refund. We are extremely sorry again for the inconvenience.
I look forward to hearing from you soon.
Sincerely,
Luisa
LightInTheBox.com
Contact@lightinthebox.com
Hi alstefan,
Thank you for sharing your feedback. LightInTheBox.com would like to sincerely apologize for the unpleasant experience while shopping with us. I've addressed your case to Customer Service and have been informed that your order was most likely lost during delivery since it should have arrived by now. In this situation, a full refund will be offered. We are still looking into your case and one of our representatives will be in touch with you soon with more details about your refund. We are terribly sorry again for the inconvenience. If you have any other questions or concerns, please do not hesitate to write me at Contact@lightinthebox.com.
Thank you for your patience and understanding.
Sincerely,
Luisa
LightInTheBox.com
Contact@lightinthebox.com
