Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
Dear Customers,
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Dear Gabindale,
Please accept my most sincere apology on behalf of LightInTheBox.com. Thank you for your feedback.
We are terribly sorry you are not satisfied with the clock, if you would like to return this for a refund, please email me at feedback@lightinthebox.com.
We look forward to your response.
Regards,
Diana
LightInTheBox.com
Dear Customers,
On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox.com
Dear Toker,
I have contacted you privately via de Complaints Board messaging system. We are waiting to hear from you with your full order number in order to get your refund processed as soon as possible.
Regards,
Diana
LightInTheBox.com
Hi Mariet193,
I'm sorry you were caught off guard on the import tax. We actually suggest our customers to read on Customs & Tariffs on our Knowledge Base, there we offer a link to send custom inquiries at the time of purchase. Unfortunately, some countries put high levy on imported goods and that is beyond our control. Again, my apologies for the inconvenience.
Sincerely,
Angelie
Light In The Box
