Dear Customer,
On behalf of LightInTheBox.com we would like to sincerely apologize for the unpleasant experience while shopping with us. We very much appreciate your feedback and are working on improving our service. Customer Service is already aware of your issue and will help in the refund process. Again, we are terribly sorry for the inconvenience.
Please do not hesitate to write me at Contact@lightinthebox.com should you have any further questions or concerns.
Thank you for your patience and understanding.
Sincerely,
Diana
LightInTheBox.com
Dear Customer,
On behalf of LightInTheBox.com we would like to sincerely apologize for the unpleasant experience while shopping with us. We very much appreciate your feedback and are working on improving our service.
Again, we are terribly sorry for the inconvenience.
Please do not hesitate to write me at Contact@lightinthebox.com should you have any further questions or concerns.
Thank you for your patience and understanding.
Sincerely,
Diana
LightInTheBox.com
Dear ConcernedCsumr:
On behalf of LightInTheBox.com I would like to sincerely apologize for any inconvenience you have encountered while shopping with us. We are committed to improving our product and service issues and are taking necessary steps to correct this.
Please do contact me with your order number and I will investigate your case further.
Again, we are terribly sorry for the inconvenience and hope to have the opportunity to provide you again the service which you have come to expect from us. Please do not hesitate to write me at Contact@lightinthebox.com should you have any further questions or concerns. Thank you for your patience and understanding.
Sincerely,
Diana
LightInTheBox.com
Dear Agiakatsikas,
We are terribly sorry for the delay in your shipment. Thank you for your feedback as it helps us improve our service and products.
Please do contact me directly at contact@lightinthebox.com with your order number so I can further investigate your case.
Regards,
Diana
LightInTheBox.com
Dear Alisad,
On behalf of LightInTheBox.com, please accept my most sincere apology for the inconvenience. Thank you for your feedback.
We do not usually ask for extra information during the payment process. There are some exceptions though - when a payment is deemed suspicious, our finance department will ask the customer to provide supporting information. This is to protect customers from others who might be making fraudulent purchases. Please understand that this is solely for your protection. In regards to your refund, the PayPal dispute must be closed before we can issue it. This is just how PayPal works and there is no way around it.
Again, we are terribly sorry for the distress. Please contact me at feedback@lightinthbox.com should you have further concerns.
Regards,
Diana
LightInTheBox
Dear aprilduggan,
On behalf of LightInTheBox.com, please accept my most sincere apology for the distress.
As per our return policy, for non-quality related returns, we will only refund 85% of the product price. Should you want to return the product, I suggest that you do so by normal post, which will be slower, but significantly cheaper than mailing using DHL. We are terribly sorry DHL is charging so much for the return, unfortunately, this is out of our control and we are unable to predict how much they would charge to return products.
Please do contact me at feedback@lightinthebox.com should you have further questions.
Regards,
Diana
LightInTheBox
Dear Arenchane,
Thank you for your feedback. We understand your concern, and as previously discussed, we would like to compensate you with a 20 USD coupon for you to use in a future purchase.
Again, we are terribly sorry for the distress.
Regards,
Diana
LightInTheBox
Dear Roshon 241,
Thank you for your feedback. Should you have any questions about LightInTheBox, please do contact me at feedback@lightinthebox.com and I will do my best to clarify these.
Regards,
Diana
LightInTheBox
Dear mreid,
On behalf of LightInTheBox, please accept my most sincere apology for the inconvenience. Thank you for your feedback.
We strive to make our return policy as clear as possible on our site. As per this policy, only defects reported within 30 days of receipt are eligible for a return. We are extremely sorry you did not realise this before.
Again, we are terribly sorry for the distress. Please contact me at feedback@lightinthebox.com should you have further questions.
Regards,
Diana
LightInTheBox
Dear Nicolelynette,
On behalf of LightInTheBox.com, please accept my most sincere apology for the distress. We very much appreciate your feedback as it helps us work to improve our products and service.
Please do contact me at feedback@lightinthebox.com with your full order numbers so I can investigate your case further.
Regards,
Diana
LightInTheBox.com
Dear Liz,
Our customer service team has already sent you the return form for your dress on Mar 25, 2011. Have you received this? If not, or for any other questions please contact me again at feedback@lightinthebox.com.
Regards,
Diana
LightInTheBox.com
Dear Customer,
Please contact me at feedback@lightinthebox.com with your order number or perhaps a transaction ID with which I can trace this. We will try our best to solve this problem.
Looking forward to your reply.
Regards,
Diana
LightInTheBox.com
Dear Juli47,
Please do contact me at feedback@lightinthebox.com with your full order number and we can try to offer a suitable solution for your problem.
Regards,
Diana
LightInTheBox.com
Dear LINDBERGH27,
On behalf of LightInTheBox.com please accept my most sincere apology for the inconvenience. Thank you for your feedback.
Please email me at feedback@lightinthebox.com with your full order number and I will try my best to offer a suitable solution.
I look forward to your response.
Regards,
Diana
LightInTheBox.com
Dear Carolina,
We are terribly sorry for the inconvenience. Thank you for your feedback.
Most countries will charge taxes on all imported items. This is completely unrelated to LightInTheBox.com and depends on your country's custom's policy. We have included a section in our FAQ's about importation taxes, please read: http://www.lightinthebox.com/knowledge-base/Taxes-Customs-Duties-10/29-Taxes-on-imported-goods.html.
Please contact me at feedback@lightinthebox.com should you have any questions.
Regards,
Diana
LightInTheBox.com
Dear TerinAsh,
We are terribly sorry for the confusion. Our live chat service is set up to help pre-purchase inquiries only. For all post-purchase inquiries, customers must submit a ticket to our Customer Service team.
Please email me at feedback@lightinthebox.com with your full order number and we will work out a solution for you.
Regards,
Diana
LightInTheBox.com
Dear Dweeksie,
Please accept my most sincere apology for the inconvenience. Thank you for your feedback.
Please contact me at feedback@lightinthebox.com with your full order number and we will work out a suitable solution immediately.
I look forward to your reply,
Diana
LightInTheBox.com
Dear Cheryl,
We are terribly sorry for the inconvenience. Thank you for your feedback.
Please contact me with your full order number at feedback@lightinthebox.com. We will work out a suitable solution for you immediately.
Regards,
Diana
LightInTheBox.com
Dear Lia,
We are terribly sorry for the inconvenience you have experienced. We very much appreciate your feedback.
Please email me at feedback@lightinthebox.com with your full order number and we will work out a solution for you.
Regards,
Diana
LightInTheBox.com
Dear 7508mcd and LyndaStones,
Please accept my most sincere apology for the distress caused. Thank you for your feedback.
I urge you to please contact me at feedback@lightinthebox.com with your full order numbers and we will work out a solution for you.
I look forward to your emails.
Regards,
Diana
LightInTheBox.com
Dear Max Deeg,
We have contacted you privately to discuss solutions to your problem. We look forward to offering possible solutions for you.
Regards,
Diana
LightInTheBox.com
Dear breezmom,
We have contacted you privately in order to discuss possible solutions to your problem. We very much appreciate your feedback as it helps us work on improving our products and service.
Regards,
Diana
LightInTheBox.com
Dear Customer,
We are terribly sorry for the inconvenience you have experienced while shopping with us. We have contacted you privately in order to better discuss suitable solutions to your problem.
Regards,
Diana
LightInTheBox.com
Dear newyork47,
I have contacted you privately with how to proceed in order for us to work out a solution for you. We look forward to your reply.
Regards,
Diana
LightInTheBox.com
Dear wtracylee,
I have contacted you privately via Complaints Board so we can discuss possible solutions to your problem. Please do check that message and get in touch with us at your earliest convenience.
Regards,
Diana
LightInTheBox.com
