Normally with most utility companies I would question how they could disconnect without sending a disconnect notice etc. However having dealt with this company before I believe what you have written.
My experience with them was when Black Hills Energy bought out our gas provider which was Aquilla. I had purchased a house in another town not serviced by BHE( thank god) and called Aquilla to disconnect the gas where I was living. Apparently Aquilla changed to BHE the same day but after I had called but I found this out later.
I received my final bill due the 20th and on the 14th I got a phone call from a collection agency and the next day a letter from same collection agency for this bill that WAS NOT EVEN DUE YET. I called BHE and the RUDE person on the phone said since I was not a customer of theirs that this isnt their problem and I made the mistake( what mistake) so I then called the collection agency and was told I have 30 days to dispute otherwise they would take it to court. Like I said this bill WASNT EVEN DUE YET. So I then called BHE again got a little better representative who wasnt rude but told me that since it was sent to collections they could do nothing. I then told them I never even had BHE my gas provider was Aquilla and got told that I was in the grey area(?)
At this point I was frustrated didnt know what to do so I called my current utility provider and explained this to them, they where helpful and suggested I call the Iowa Utilities Board, which I did. The lady at the IUB seemed like she did not believe me and she wasnt even sure what BHE was her records showed Aquilla as the gas provider in that area but almost sarcastically she told me she would research this and contact me back.
The next day this same lady from IUB called and right away apologized to me. Upon doing research she was able to confirm most of what I said and she told me what had happened was I shut off in the middle of the transition from Aquilla to BHE so the computer showed this as a past due Aquilla account but since it was in the time of the transition it was a BHE account and they have different rules for dealing with past due accounts and due dates. She said these people she talked to for the most part where the most obnoxious(her word) people she has dealt with and now she was mad and involved.
She had me send amount due to IUB for BHE and they would submit it so I knew and they knew it was taken care of which I did.
All of this happened between Dec of 08 and early Jan of 09 and I would have hoped this company would have gotten better but obviously it has not.
I would suggest contacting your state utilities board and telling them your story at worst you get it off your chest and on record and at best they will deal with BHE
To be honest I am not sure what you are unhappy about but maybe it is a part of the story not written down. The way I am understanding is that someone gave you a gift card and you used it to purchase an xbox 360 that did not work properly so you took it back and walmart would not exchange it but gave you your money back minus $50. I know you said you had a receipt so it should be a full refund you are given, I am just stunned that walmart even took it back and offered a refund. The xbox 360 has MANY internal problems and usually the consumer has to contact microsoft and send the system to them to repair. Occasionally i have heard of walmart and some other retail stores sending it in for repair for the customers, which is excellent customer service. So like I said the fact that this store was willing to take it back at all is incredible. Though I absolutely would not let that $50 go, to me that sounds very fishy.
Later in your posting you made it seem like the gift card was a part of the package you purchased and that is what you are displeased about. If that is the case maybe this will make sense i would be like buying a television taking it home and it not working so you return it but you kept the remote control because it worked with your other tv. Or this analogy you go to Mcdonalds buy stuff and open bag and you got an extra hamburger you didnt pay for. Something is wrong with your food and you want your money back, they are not going to refund for the extra burger even if you had a receipt.
Having retired from walmart after 15 years I can tell you what to try to resolve this. I know you somehow contacted home office. Do it again tell them you are not happy with whom you spoke with and not satisfied with the resolution and ask for the district or regional manager to contact you, if not happy then do it again. Remember the squeky wheel gets the grease. I know walmart gives $ 50 gift cards to customers that fart wrong and complain it seems like.
Your customer service posting definitely sounds like Directv, because their customer service is horrible. However you kept saying cable bill and credit your cable account. So are you sure it is directv which is a satellite company you are unhappy with or is it a cable company. There are big differences on how to deal with them and even who you can contact to help you resolve issues for example your state utility company or city municipality for cable.
So what are you complaining about on a complaint sight. Obviously there must be something to worry about with this company since it is listed on complaint sight.
I dont know if this will help but let me tell you my recent experiences with Midland funding. On Dec 29 2009, we were served papers by sheriffs dept. It was from Midland Funding. There was absolutely no information on these papers except to say we owed them $1250 for a HSBC card. Having never had a HSBC card we answered at the courthouse and a court date was set at the end of January. When we got called up to the magistrate he asked us about this lawsuit to which we questioned the legitimacy and said the attorney that was suing us wasnt even there. The Magistrate said in Iowa the attorney doesnt have to be there, to which I questioned "so we can be accused of something with absolutely no proof and not even be able to face our accuser even though this is a small claims lawsuit?" The Magistrate then called Midlands attorney representing them and asked when this account was for and was it a regular credit card or a store card. The attorney did not know so the Magistrate gave them a continuance until March 2, 2010. On March 2 we showed up again and when we checked in the clerk of court said "Oh we forgot to schedule you today" so we had to come back the next day and this time the Magistrate asked us about it again and I told him that he gave Midland funding a continuance to get their papers in order and we showed up the day before when the court day was scheduled and then again today when the clerk of court rescheduled us.( Sidenote==How can the clerk of court reschedule a court day for the next day without giving the plantiff attorney who lives several hours away notice unless the attorney already knew we were not scheduled and assumed we would not show up?) Any ways after I told the magistrate about his continuance he called the attorney stated who he was and said we were there and then he said into the phone OK Thank You. He hung up and said Ok this is dismissed.
I really think the attorney, and the magistrate, and the clerk of court never expected us to fight this to find out what it is. But ultimately Midland Funding is a joke basically a legal scam. So fight them and demand proof of debt. Chances are great that they dont have squat.
Sony customer service is very poor. I was having problems with my system I thought and after explaining to the person I was talking to from Sony they suggested I send my PS3 in for repair $150. What the problem actually ended up being was their system updates causes Dragon Age game to freeze and there is a patch being worked on yet Sony wanted me to send mine in even though they knew what issues they were having. (Numerous complaints on internet about this game freezing and Sony and Bioware working on patch)
I think Directv customer service is horrible they are very inconsiderate and act like the computer is all powerful with no mistakes. Saying that my Directv bill is late every month due to when I get my disability check and their due date, yet they have never shut me off or even sent me a disconnect notice all I have ever gotten is NUMEROUS phone calls. The easiest way to fix this is to get the bank statement with your proof or if she called in they give a confirmation number and have that number.
Ironically enough if I go to Sears I never have been asked once to apply for a sears card and I have been to several Sears in different towns however EVERY time I am in a Kmart I get pestered from the moment I walk in to the moment I check out to sign up for a Sears credit card. I know Sears owns Kmart but you would think the credit card situation would be the same
While I agree that there is much fraud going on, I disagree with you being upset because this person appears to be healthy and unless you absolutely know their medical condition you should not pass judgment. I mean what if this person has an inoperable brain tumor, or having kidney failure and their kidneys may shut down at any time, how about an organ transplant. Employers for the most part do not hire people with major medical issues and I can not blame them, nor do I blame the disabled person that "appears to be healthy".
Ok, I know there have been numerous complaints about CCoA and I have read them after I had joined. I was still somewhat satisfied with them until today and decided to cancel. If others happen to read this first before joining then it's just something to think about.
Today, August 13th I received an invoice from CCoA to renew my membership now before it expires in November. As I have yet to receive the promised items except the magazine subscription with the membership I did already pay for I decided to contact them not really even bothered but why pay for another membership if I am not given what I was promised. What specifically was promised is much like others have complained. I was promised items to test and I also filled out a $100 grocery voucher. I figured the voucher was nothing more than coupons so I wasnt counting on anything from it but I was told I would get it.
Anyways so when I called the guy that answered the phone told me that the reason I had not received an item to test was it takes 6-9 months to receive and my 9 months is up in October, I pointed out that I joined in November and my account on CCoA even says my membership expires in November. He told me that I did not join until January 8th 2017 and that CCoA's website was wrong. I then told him "Is the bill I received today wrong also because it says my membership expires in November, that is the reason I called" I was then told the bill is wrong. So I asked him about the voucher and he said the voucher is not for people that only have a 1 year membership so I asked why was I sent the voucher then and his response was "you didnt". Ok maybe I should not have received the voucher but I DID thats how I even knew about it, so for him to say I did NOT is wrong.
To cancel, he put me on hold so I pulled up my bank statement online and on Dec12th my $12 payment to CCoA had gone through. When he came back on line, I pointed that out to him and his response was " you did not join until Jan 8th so that must have been to something else by CCoA." So I just canceled why argue.
The membership was only $12 and I have received 8 magazines so I wasnt ripped off BUT...
Why would the website and bill say one thing and the representative say they are wrong>doesnt make me think this company knows what it is doing
Why would they send a voucher for something that I am not eligible for>again makes me think one hand doesnt know what the other is doing
How can I pay for something before I am even a member when the stuff they sell is for members only> that is going by the representative saying it must have been something else for CCoA in Dec however my bank statement does not show anything in Jan-July to CCoA
Cant say exactly what the rules are in Ohio but in Iowa they have to take you to court first. If they do SHOW UP and Fight. In Iowa if you are on social security they can not touch it. No matter what some of these liars that are bill collectors come on here trying to scare people saying they are "VERY TENACIOUS" are just trying to try to get you to do something. Now that I know and somewhat understand the game I welcome them coming after me because unless they have the proof they are SOL.
Not sure your situation and directv customer service does suck, however the fourth word in your complaint was "sue" so if you said that to the customer service that MAY be why you were given attitude.
ok lets discuss "common thief" comment, using your argument. You take out a department store credit card with a $250 credit limit but then you have to pay a yearly fee of $59 but "hey we will be nice and bill it to your credit card" and your interest rate is 11%. So in truth your credit on the credit card is only $191 but you dont understand because the nice lady that signed you up didnt explain that the $59 goes against what you can use, so thinking that you have $250 you buy $200 worth of stuff so that way you are below your credit limit and rather than you being declined the dept. store charge goes through and then at a later time in that monthly cycle they add the $59 fee so now you are at $259 on a $200 credit limit so guess what. Now they raise your interest rate to 22% and you are charged a late fee also of lets say $35 so now you are at $294 on a $250 credit limit and your payments are substantially higher than you expected so you call the credit card company for help and guess what you are told you are basically SOL, most people get angry and say screw it and pay it off but not all are able to. THIS sounds like a crook to me, but guess what I am not alone because Congress passed laws against this because it was so widespread unfortunately it did not help those already victimized by these crooks.
Then we get to the "greedy vampire" collection agencies that by your own comment Mica1755 thinks of people as common thieves, when the collection company charges off this debt that they continued to add fees to, they are able to charge it off and get tax write offs for an noncollectable debt.So here comes the collection agencies purchasing these debt for pennies on the dollar, so keep this in mind the c.c. company gets tax write off and still gets money for the debt. Now collection agency 1) we will call this company Midland Credit Management, oops did I let the cat out of the bag it's the same company as Midland Funding if you look through their papers, anyways they may send a letter saying something to the effect of if you dispute this debt you have 30 to dispute it. But truthfully even if you do dispute it, it does absolutely no good and you will get zero response. Now collection company 1) again lets say Midland credit Management holds on to this "debt" with out any other notification to the supposed "debtor" and they are adding fees. So now they right it off on taxes as noncollectable and they sell this debt to another collection company 2) Midland Funding who now adds their fees and threaten to sue you but guess what you original $250 credit card debt is now over $3500. Why do you think they all the time over you a "special settlement price" of a third off or half off ?
So my question is WHO is the thief, 2 or 3 tax write offs numerous added fees and over 10 times the original debt?
Again I will say Midland Funding is a scam if they do try to sue you please go to court and demand original documentation. If I am wrong then Mica explain why they arent coming after me any more?
SCAM, SCAM, SCAM
Dont email them, call them the number is under their contact info and then voice your concerns.
I too have had an experience with UPS in Iowa today. It is not a medical necessity, but i feel that UPS is not doing a very good job letting people know what is going on. In my case I was expecting a package, had a tracking number and checked the UPS website and it showed the tracking of it. It finally showed that it was delivered, yet know one came to my door and there was no package outside. I called UPS and they could not help because all the information they had was that it was delivered. I then contacted the seller I bought from and they said they would investigate and then contact me. After this i had to go to post office and drop of some cards and in my P.O. Box there was a yellow card saying I had a package. It was my UPS package. When I asked the postmaster why it was delivered to post office she told me it was something that is set up with UPS called the "extra mile" and certain packages are dropped of at post office for delivery.
It would have been nice if someone had known that or if the tracking said it was delivered at post office, so when the initial poster put that they are expecting a package to be delivered today it is possible that the UPS website made them believe it.
Stealth, you are right to one extent that yes I did receive the package, however on the UPS website it says delivered at 9:45am as of this reply it is 4:52pm and there is not an update on their tracking website except to say delivered, so as of yet there is no update that it was delivered to post office. If the seller had not sent me an email saying when to expect it I would not have been waiting, so was the seller wrong? perhaps. But I would not have even wondered about or called if the tracking did not say delivered. And when i called if i would have been told it was delivered to post office it would have been an easy fix, BUT the person i talked to said it was just delivered. And if the selling business would have told me when I called questioning them if they knew anything would have told me to check the post office it would have been no biggie. And when I called them to let them know that there business, king size direct. com, did not need to investigate because i did receive the package at the post office, the representative STILL said they are going to investigate because shipping was paid for UPS not USPS. This is what the representative told me, personally I could care less long as I get what was paid for.
The whole point of my initial response to the original poster was to let them know that yes, i have had a problem with UPS but according to the postmaster they have an agreement with UPS at the post office something called "the extra mile" she said the same agreement is with Fed Ex and something called Speedie so i was trying to let the person with the complaint know that perhaps this persons package was indeed delivered and maybe to check the post office. If i would have replied "check the post office" then someone would have said "it was sent UPS not post office" most likely and this person still might not have any idea what was going on.
Your complaint lists as in Alabama. Isnt Alabama on EST? So what is the complaint board. I have directv and its not anything special but my guide has the accurate times on the guide and I do not live on East Coast and am not on EST.
I would suggest contacting your states utility board, though I dont think you will be happy with the answer it is pretty much franchised by your city.
Windstream is pretty useless though. I signed up for a "lifetime price" in October yet come January they raised the rates $10 a month. So much for lifetime price.
Midland Credit management is a SCAM! They are a joke! If you blow them off they will then either start contacting you as Midland Funding and add charges(but it is the same company) or worst case scenario try to take you to court and if they do its an even better situation. Go and challenge it, it will cost them money and chances are they have NOTHING, ZERO so then it will be dismissed but cost them money.
Another favorite of mine and others that have posted is to answer the phone when they call and blow a whistle into the phone, they called you so nothing can be done and at least you get the satisfaction
Again they are a SCAM.
Blow a whistle into the phone, he called you so too bad for him
One problem to these people that say use a debit card. Most banks put a daily limit on your debit card, this is for the consumers protection but if you have a $500 daily limit on your debit card and you want a TV that is $700 then the debit card is useless. Also many businesses such as restaurants will run the card as credit rather than debit so it doesnt go through right away then if you try to use debit and have gone over limit EVER your account gets flagged then that causes electronic check verifiers computer system to flag all your accounts and you have to rebuild this "trust" with lower amounts of check writing at first and this cycle continues.
So a debit card is not a complete solution.
Not knowing all the in and outs of this issue.So I have no idea who is right or wrong but I want to point out a couple of things. My wife also went to Walmart vision center for contacts. She went there because Walmart is the only place in our area that her vision insurance covers even though she really did not want to. She paid for the exam and the contact lenses and attempted to "get used to the contacts" after almost a week of vision problems she tried to set up a follow up but the eye doctor was booked up for almost 3 weeks. So almost a month later she was finally able to get in and have her eyes checked again and was prescribed different strength contacts. And she had to pay for the corrected set of contacts and the vision exam. Not a big deal because she had the insurance but since this was mentioned by the original poster and denied by the doctor I wanted to say it is quite possible.
Giving this doctor the benefit of the doubt because he may be the type of professional he claims to be but he said in his response that a different doctor offered to exam at no charge and that the vision center employees do not work for you. So maybe i am misunderstanding but then how exactly do you know what was said.It was even mentioned by the doctor that his mistake was not calling the complainer personally. I understand your time is your money but in the response I do not see how you KNOW what was said to the complainer.
My final statement would be this. I was able to retire from Walmart after many many years and had to deal with numerous Vision center complaints to which I could do very little because even though the Vision Center is in Walmart it was its own separate entity. So I am aware that you do not work for Walmart and do not employ the people in the Vision Center but honestly how many people know this. So if they are complaining or talking to someone it may be thought that person is representing the Dr., the vision center, etc. and that is why the complaint title was about the Walmart vision center not about the specific doctor.
When the guy on the commercials cant even wear his hat right it makes me feel that Everest is not very professional.
Let me start with saying I am not a lawyer and am not giving legal advice because frankly I dont understand how the law works it seems it is only set up for crooks and lawyers but I will tell a bit of my stories.
First my wife was sued for a credit card that she did not know anything about. In the documents admitted to the court from the suing company(in Iowa they dont have to even show up when suing you isnt that a crock) they had numerous names that ended up being the same company saying it was owed but nothing else. The magistrate actually called while we were standing there and asked for proof, gave a continuance of a month. Month later we showed up and Magistrate dismissed this. In his order his dismissal was "no original documentation from HSBC". Unfortunately or maybe on purpose he did not dismiss "without" or even"with" prejudice so a different lawsuit could be done. A year to the date we were sued again by a different junk debt buyer for the exact same thing but this time there was an apparent bill from HSBC in my wifes name but the address was wrong, a town we never lived in 2 1/2 hours away. The magistrate called this company asking for more proof and gave a continuance for 10 weeks away. I told him I thought it was nonsense that all they have to do is sue without proof and not even show up yet we have to be there and have proof otherwise, he agreed and said that they can not win unless we dont fight it or if there is no original documentation. HE said what is to keep them from just throwing a name on a bill and claiming it is authentic.
THIS WAS A MAGISTRATE FROM IOWA THAT SAID THERE HAS TO BE ORIGINAL DOCUMENTATION BECAUSE THESE COMPANIES ARE KNOWN FOR MAKING FAKE BILLS.
Now to those that are posting stuff like pay your bills and threaten IRS involvement I have another thing to bring up. I worked for an employer for 15 years and had a charge card with them. The payments were always taken out of my check and the credit limit was only $250. as I was getting older and going part time I went ahead and closed the account worked another 14 months and retired. The company sold out to another company and a few days ago I received a bill from a collection agency for $2576.12 for this account I had. I have not worked there for almost 3 years and its been 4 years since I had the card.
So this was a legitimate account i had, and if my remaining amount do was not taken out in my remaining 14 months of employment then I DO owe this, however you are telling me that a card with a $250 credit limit is now over $2500 bill, then No i do NOT owe that. I left out that my credit report shows this as a account I did have and closed and is listed as payed and MAX credit of $250.
Now to bring it to the IRS stuff. Even if they reported it to the IRS as money received they would have to report the amount received not the amount they are charging and then it would be considered paid and noncollectable if IRS did do something, and they wont, and this company would have to spend time and money to prove it was actually received by you and then would only get the original amount owed . NO FINES NO FEES. So there is absolutely no way a junk debt buyer would do all of this.
Look it up collection agencies.
Let me close by saying all collection agencies are scams let them take you to court it costs them. Do not communicate with them or make arrangements because they charge interest. If it is a legitimate debt and you want to make payments go to court and ask to make payments with the judge or in your answer to summons, because then it is done through the courts at a lesser amount than collection agencies want to charge and there is actual proof of it being paid and NO EXTRA FEES AND CHARGES.
