Dear Manoj,
I can see that your case has already been closed by our Guest Relation Team after you were provided with an explanation and compensation.
Thank you. *Rose
Dear Awab,
I can see that our Baggage Team have replied back to you with an update. I apologise for the delay in the response.
Thank you. *Rose
Dear Qamar,
I have asked our Etihad Guest Team to reply to last emails. Apologies for the delay.
Thank you. *Rose
Dear Martin,
We apologise for the experience you had travelling with us in Business Class. Please fill in our Feedback Form online if you have not already done so. Our Guest Relations Team will be able to discuss this further with you.
Thank you. *Rose
Dear Maria,
We have a very strict baggage allowance that we advise our guests to view on our website before flying with us.
Any excess baggage will be charged at the normal rate, over sized baggage will also be charged.
We apologise that your parents baggage was delayed on arrival, please email baggageclaims@etihad.ae so that our Baggage Team can investigate this further.
Thank you. *Rose
Dear Arnaud,
Please contact us via our Social Media channels with your booking reference so that we can assist you further.
Thank you. *Rose
Dear Rashi,
Please email baggageclaims@etihad.ae to submit your Baggage Claim. Our Baggage Team will investigate this further and reply back to you via email.
Thank you. *Rose
Dear Jasminderpal,
I can see from your booking that you were charged that amount for pre reserved seats on all sectors.
Please feel free to contact us via our Social Media channels if you have any queries.
Thank you. *Rose
Dear Dong,
I have asked our Contact Centre to get in touch with you regarding the above.
Thank you. *Rose
Hello Virginia, I am sorry to hear that your flight was delayed. As this flight was operated by Brussels Airlines, kindly arrange to contact them directly to discuss your compensation request. Thanks. *Nic
Hi Ravi, thank you for getting in touch via complaints board. Although I understand that this is not what you were hoping for for your travel with Etihad, our teams are there to ensure that the correct names have been entered as per our name policy. If you need any further clarification of this, you are welcome to join us in a private message on Facebook or Twitter. Thanks. *Nic
Hi Nelly, thanks for getting in touch. I am sorry that you have been left disappointed as the team were not able to seat you in your preferred aisle seat. Please do feel free to share your feedback about the extra leg-room seating with our Guest relations team, for them to look into. You can reach them at feedback@etihad.ae Thanks. *Nic
Dear Anita,
The only reason your email will bounce is if the email is more than 4MB. Please try to send an email with no attachments first, followed by the attachments one at a time. Hopefully this will work. Here is the email address one more time. baggageclaims@etihad.ae
Thank you. *Rose
Dear Guest,
We have asked your case officer to get in touch with you regarding this.
Thank you. *Rose
Dear Charles,
Sorry to hear about your recent experience with us. We have asked our Guest Relations Team to get in touch with you regarding the flight delay. For delayed baggage, please email baggageclaims@etihad.ae directly.
Thank you. *Rose
Dear John,
Please contact us via our Social Media channels so we can discuss this further with you.
Thank you. *Rose
Hi Rimaz,
Please contact our Guest Relations Team directly via our Feedback Form online.
Thank you. *Rose
Dear John,
Apologies for the late reply. You can use our Feedback link here https://www.etihad.com/en-ae/about-us/contact-us/feedback/however if this has already been raised with our Guest Relations Team then you should already have a RQID number.
Were you able to get in touch with us via Social Media channels, or perhaps you could send us a private message here.
Thank you. *Rose
Dear Taufique,
We would like to hear more about your experience, please contact our Guest Relations Team via our Feedback Form online. https://www.etihad.com/en-ae/about-us/contact-us/feedback/
Thank you. *Rose
Hi Hani, we're sorry to learn about this. Please submit your booking details here, so our Guest Relations team can investigate this further https://www.etihad.com/en-us/about-us/contact-us/feedback/. *Ivy
Hi Mohamed, we're sorry to hear that you were not happy with our services. Please send us your booking reference (i.e. AABBCC) in DM, so we can pass on your feedback. *Ivy
Hi Anoopanoop, we're sorry to hear that you were not happy with your check-in experience. Our Ground Staff has to follow the baggage allowance mentioned on your ticket, hence if each of you was allowed 30kg baggage, you can have a combined weight of 90kg. In case the 90kg are exceeded, excess baggage would need to be paid. If you would like to have this investigated further, please fill out the feedback from on our website https://www.etihad.com/en-us/about-us/contact-us/feedback/. *Ivy
Hi Subhash, thanks for messaging us. In order to protect your families data, we would recommend you to remove the booking reference and email address from the public. I have checked your booking and I can see that the amendment fees have been discussed with our Contact Centre team several times. It's understandable that you are looking for the most affordable solution, however our Contact Centre team would be in the best position to advise here. Please liaise with them directly. Thanks. *Ivy
Hi Donna, this doesn't sound ideal. Please email feedback@etihad.ae for further investigation. Thanks. *Ivy
Hi Philip, we're sorry to learn about this. Please submit your booking details through this link, so our team can investigate what has happened https://www.etihad.com/en-us/about-us/contact-us/feedback/. Thanks. *Ivy
