Hello Huda, please send us a private message via Facebook or Twitter to follow up. *Isi
Hello Mamta, please email feedback@etihad.ae to lodge a complaint. *Isi
Hello Dexter, I'm sorry to hear about your experience.
Please email feedback@etihad.ae and the Guest Relations Team will be able to assist you. *Isi
Dear Maricel,
Please contact our Guest Relations Team directly via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Nancy,
Please contact guest@etihadguest.com to discuss this further with our Etihad Guest Team.
Thank you. *Rose
Dear Rahul,
Please contact our Guest Relations Team directly via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Arth,
Please send us your RQID number so that we can follow this up for you.
Thank you. *Rose
Dear Vaseem,
It is the passenger's responsibility to ensure that they have all the necessary documents and visa for travel.
Thank you. *Rose
Hi Nika,
There is no full stop after the email. It will be feedback@etihad.ae *Rose
Dear Rahul,
Please contact our Guest Relations Team directly via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Haris,
Please contact our Guest Relations Team directly via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Taimoor,
Any refunds if eligible must be made via the original form of payment. You will need to liaise with your travel agency directly.
Thank you. *Rose
Hi Ansar, sorry to hear that you were left unhappy with our onboard service. We will share your comments with our team for their internal review. *Nic
Hi Sanjeet, sorry to hear that you were not provided with the seat that you had pre-purchased. If I can ask you to share all the details at feedback@etihad.ae and we will look into this for you. Thanks. *Nic
Hello Kingsley, I can certainly imagine this must have been a tough situation for you. Although far from Ideal, kindly note that it is the responsibility of the guest to ensure that they have all the required documents for their travel. If you would like any further information or feedback about your transit experience, please drop us a line at feedback@etihad.ae. Thanks. *Nic
Hello Ahsan, thanks for getting in touch. If you can send to our Guest Relations team all the information, they can look into this for you. You can reach out to them at feedback@etihad.ae. *Nic
Hello Christian, thanks for sharing your feedback about the crediting of partner airline Miles. This process can take a little longer than the crediting of regular Etihad Guest Miles, however, I appreciate that 6 months is a little excessive. Please accept my apologies for this. Please do join us in a private message on either Facebook or Twitter for immediate follow-up with this, if the Miles have not yet been received. Thanks. *Nic
Hello Leagha, sorry to hear your onboard feedback. I understand that this was not the service that you were expecting for your trip. If you can share your booking details and a copy of your feedback with our Guest Relations team, we can certainly look into this further. You can reach the team at feedback@etihad.ae. Thanks. *Nic
Hello Russell, thanks for getting in touch. I am sorry to hear that your journey did not go as smoothly as you were hoping. We would be happy to look into this for you. I have just checked your booking and I can not find any contact information there for you. If I can ask you to share a copy of this feedback with our Guest Relations team, they can review it and get back to you as soon as possible. You can reach them at feedback@etihad.ae. Thanks. *Nic
Hello Alaa, thanks for getting in touch. I can see that you have shared your feedback with our Guest Relations team already. They will review the details and get back to you once completed. Thanks. *Nic
Hello Dr Kumar, thanks for contacting us about your daughter's flight to Birmingham. I am sorry to hear that it did not go as smoothly as you were both hoping. I have shared your feedback now with our Guest Relations team and will ask them to look into this for you. *Nic
Hi Divya, thanks for reaching out. Please do feel free to share all the details with our Guest Relations team and we can look into this for you. You can reach them at feedback@etihad.ae. Thanks. *Nic
Hello Ana, thanks for getting in touch. Can I ask you to submit all the details to our Guest Relations team for them to look into? They can investigate what happened and get back to you once completed. You can reach them at feedback@etihad.ae. Thanks. *Nic
Hello Perlisa, sorry to hear about your daughter's seat, I understand that must have been a long flight for her. If I can ask you to share her booking reference and all the details with our Guest Relations team, they can certainly look into this for her. You can reach them at feedback@etihad.ae . *Nic
Hello Pooja, sorry to hear your feedback. Kindly reach out to our baggage claims team at baggageclaims@etihad.ae for them to look into. Thanks. *Nic
