Hi Mirjana, thanks for reaching out. Sorry to hear that your travel plans were disrupted. I have reviewed your reservation and since the changes to your reservation were made by Air Serbia, they would be responsible to ensure you reach your destination. For further assistance please feel free to submit your details via our Feedback page so that our Guest Relations team can review and get back to you directly. Thanks. *Vio
Hi Sarath, the terms of the offer have been mentioned on our website stating that a minimum stay of 24 hours is required to avail of the offer. Please check this link https://www.etihad.com/en-ae/abu-dhabi/stopover for the applicable terms of the "Free Stopover" offer. While I do understand your disappointment, we are unable to override these terms, as such being consistent and fair to all guests. *Vio
Hi Ishaan,
We are sorry to hear about your experience of your flight from Abu Dhabi to New York.
To expedite the process and provide you with personalized support, we kindly ask you to send us a private message on our social media channels with your booking details and any concerns you may have. Our dedicated team will prioritize your case and provide you with the necessary guidance and assistance.
*Ikra
Hi Azraa, please contact our Baggage Claims team https://www.etihad.com/en-ae/fly-etihad/baggage for further review. Thank you. *Zoe
Hi Jordi, we're sorry to hear about what happened. You may file an official case through our feedback form: http://bit.ly/EYFeedback, and our Guest Relations team will look into this further for you. Thanks. *Zia
Hi Brett. Thank you for taking the time to leave us a review and we wish your experience could have been better.
During the booking process, you can see which segments are operated by plane, train, and bus if you have booked your ticket through us.
In regards to the seat change, please register an official complaint through our feedback form, https://www.etihad.com/en-ae/help/feedback allowing our Guest relations team to investigate what happened on that day and get back to you. *Ann
Hi there. Sorry to hear about the disruption of your travel plan. If you would like to rebook your ticket for a more convenient time or refund, you can always approach the travel agent who issued your ticket to assist you further. Thank you. *Ann
We're sorry to hear that your travel plans were disrupted, Daniel. We aim to operate our flights as scheduled. However, we can't guarantee any schedule changed as it usually happens due to operational reasons. After reviewing your booking, we noticed you had already contacted our Contact Centre team. Please continue liaising with our team, who will be in a better position to guide you in terms of the alternative available options. Thank you. *Ann
https://www.etihad.com/en/help/contact-us
Sorry to hear about your recent booking experience. I understand that you have been in touch with our Contact Centre who are looking into your case and they confirmed the payment was soft charge. Please contact your bank for further assistance. *Ann
Hi David, we're sorry to hear about your experience. We always aim to operate all our flights as scheduled, however, there are times when certain circumstances happen beyond our control, which may lead to delays of certain flights. Please raise this to our Guest Relations team via: http://bit.ly/EYFeedback, and our team will look into this further for you. If you already have an active case with us, feel free to join us via DM through any of our Social Media platforms (Instagram-Facebook-Twitter) and we'll be happy to help. Thanks. *Zia
Hi Brigit, thanks for reaching out to us. Sorry to hear that you have not received a response to this yet. Let me follow up with the team for you and have them get in touch with you as soon as possible. Please join us in a DM via any of our Social Media channels (Twitter, Facebook or Instagram) quoting your case reference number should you need any further assistance with this. Thanks. *Vio
Hi Edward, I have reviewed your reservation and see that a full refund has been initiated. Should you have any questions or need further assistance with this please join us in a DM via any of our Social Media channels (Twitter, Facebook or Instagram) and we'll be sure to assist where possible. Thanks. *Vio
I am sorry to hear about your recent experience, Brett. Can you please reach us out via our social media channels to assist and guide you to raise an official complaint? *Ikra
Hello there, thanks for reaching out. We're glad to hear that we were able to assist you through our social media channels. Always feel free to reach out to us if you need any further assistance. We're always here to help. *Kal
Hi Brett,
We absolutely understand your issue and we would like to help.
Can you please send us a private message with your complaint number to look into it? *Ikra
Hi Kolaghaw. Sorry to hear that you lost your phone during your last trip with us. When your phone is found, the airport lost and found team will contact you since you registered your lost item online. For any further assistance, please refer to the contact information below. Thank you. *Ann
https://www.zayedinternationalairport.ae/en/Lost-And-Found
We are sorry to hear about the disruption of your travel plan, Sharif. We aim to operate our flights as scheduled. However, we can't guarantee any schedule changed as it usually happens due to operational reasons. If a delay occurs, our airport representatives will do their best to assist all impacted guests. Please register an official complaint through our feedback form, https://www.etihad.com/en-ae/help/feedback allowing our Guest relations team to investigate what has happened on that day and get back to you. Thank you. *Ann
Hi Rachna, we are sorry to hear about the travel disruptions caused by this delay. Do join us via Private Message on Instagram, Facebook or Twitter and we shall further guide you on lodging your official complaint for the Guest Relation team's review. Thank you. *Aya
Hi Marzia, please do join us via direct message on any of our social media platforms and we shall look into this for you. Thank you. *Aya
Hi Samim. We have checked your booking details and can see that you have successfully raised a case with our Guest Relations Team which is currently assigned to an officer for investigation and review. We can also see that you have been in touch with us through our Official Social Media channels following up on your case. Please continue to follow up with us there for further updates. *Moro
Hello Immanuel, we're sorry to hear about your overall experience. Please share all the details with our Guest Relations Team by filling our online feedback form here https://www.etihad.com/en-ae/help/share-feedback as this will allow the designated team to fully and thoroughly review all the details and provide you with a detailed outcome. They will also forward this to our Guest Experience department to ensure a better travel experience in the future. Thanks for sharing this with us as it helps us improve our products and services. *Moro
