Dear Abdul,
Please contact our Guest Relations Team via our website so that we can investigate this further.
Thank you. *Rose
Hi Rajni, thanks for getting in touch. I can see that your feedback is currently under investigation and review with your case officer. As soon as this has been completed, she will be in direct contact with you. Thank you for your patience. *Nic
Hi there, thanks for getting in touch. Sorry to hear that there was a mix-up with your baggage. Can you join us at socialmedia@etihad.ae or through one of our Facebook or Twitter direct messages, so that we can continue the conversation and assist you? Thanks. *Nic
Hello Saiprasad, it's always recommended to pack important items such as house keys in the hand luggage in case of a delay in delivering the baggage.
Our team won't compensate you for this. However, they can compensate you for the delay. Please email baggageclaims@etihad.ae and the team will be able to assist you with the process. *Isi
Hi there, we're sorry to hear this. In order for us to investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Thanks. *Ivy
Hi Gunasundari, we understand that this is not ideal and that missing an onward connection is never easy. The rebooking would initially be done in the same cabin as your original ticket, as long as it's available. We're sorry to hear that you were not happy with the rebooking process. If you have submitted your feedback online to claim compensation, our Guest Relations team will review what has happened and get back to you. *Ivy
Hi Vijay, we're sorry to learn about this. In order for us to investigate what has happened, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Our Guest Relations team will review your experience and get back to you. *Ivy
Hi there, we're sorry to learn about this. Can you please send us the booking reference (i.e. AABBCC) or ticket number (607**********) in a direct message on Twitter or Facebook, so we can look into this and advise you further. Thanks. *Ivy
Hi Shenelle, we're sorry to hear that you are not satisfied with our service and our meal options on board. We have refreshed our food service on board to improve the quality of our complimentary meal service which now includes a larger portion of main meal than previously. Beverages are complimentary throughout the whole flight and our Crew can be approached any time. Again, we're sorry to hear that you were looking for a different experience. Your feedback will be passed on. *Ivy
Hi Gurminder, thanks for getting in touch. Sorry to hear that your AC wasn't working on your flight to Delhi. Please can I ask you to share all the details with our Guest Relations team at feedback@etihad.ae and they can look into this for you. Thanks. *Nic
Hello Farooq, as correctly mentioned by you, guests don't need a transit visa for Dublin as we have an agreement with the Irish Immigration.
I suggest you contact the Irish Immigration about it as our Airport Team correctly let you board the flights. *Isi
Hello Alexandrus, thank you for your comment.
Normally the shuttle bus to Dubai must be booked in advance.
Of course this doesn't excuse that the staff wasn't helpful to you and other guests.
If you like to lodge a complaint about it please fill out our complaint form on our website. *Isi
Hello Charbel, thank you for your comment. If you like to lodge a complaint how the staff member handled the situation please fill out our complaint form on our website. *Isi
Hello Zainab, as mentioned by my colleague on Twitter you will be contacted by our team. *Isi
Dear Sonali,
Please contact us via our Social Media channels with more info so that we can investigate this further.
Thank you. *Rose
Dear Nizar,
Please contact our Guest Relations Team via our Feedback Form online so that a case can be created and investigated for you.
Thank you. *Rose
Dear Ravi,
Please contact us via our Social Media channels so that we can assist you further.
Thank you. *Rose
Hello, please email baggageclaims@etihad.ae within 7 days after your flight.
· E-ticket
· Passport copy
· Boarding pass
· Bag purchase receipt
· Baggage tag receipt(s)
Please note that you can only send up to three files at a time, in .jpg or .pdf format, and the total size of the email must not exceed 4MB. If you need to send more than one email, please always include your file reference number.
The team will contact you directly. *Isi
Hi there. Apologies, we have just seen your message. Have you filed a complaint regarding this, and have you received a case reference number we can check for you? *Sky
Thank you for sending us your case reference number. We have followed up on it with our Guest Relations team. Once it is reviewed your case officer will be in touch with you again. *Max
Dear Shehla,
Sorry to hear about your recent experience with our Cabin Crew on board. We apologise that your first choice was not available however we do have special meals on board that you can pre book before your flight to ensure that this does not happen again.
Please feel free to contact us via our Social Media channels if you have anymore queries.
Thank you. *Rose
Dear George,
We apologies that your In flight Entertainment was not working on board our flight. Our Guest Relations Team will be in touch with you via email.
Thank you. *Rose
Dear Durgesh,
Please email baggageclaims@etihad.ae within 7 days of arrival to submit your Baggage Claim. Our Baggage Team will investigate this further and reply back to you via email.
Thank you. *Rose
Dear Aditya,
Please email baggageclaims@etihad.ae within 7 days of arrival to submit your Baggage Claim. Our Baggage Team will investigate this further and reply back to you via email.
Thank you. *Rose
Dear Aparna,
We sorry to hear about your recent experience with us on both flights. Please fill in our Feedback Form online if you have not already done so. Our Guest Relations Team will be able to discuss this further with you.
Thank you. *Rose
