Hi Stephanie, we're sorry to learn about this. Please call our Contact Centre team and they will assist you with the refund. Their numbers are listed here https://www.etihad.com/en-us/about-us/contact-us/. *Ivy
Hi there, we're sorry to learn about this. If you have a case reference (Ref: 123456), please send it to us in a private message here or on Facebook/Twitter/Instagram. Should you wish to file a complaint, please submit your details here https://www.etihad.com/en-us/about-us/contact-us/feedback/. *Ivy
Hi Aanchal, we're sorry to hear that you were not satisfied with your experience. In case a delay causes you to miss your onward connection, we will rebook you as long as all flights are registered in the same booking reference. Should your connecting flight be part of a different booking reference, we do not have access to it, hence we can not change the flights. If you wish to have this investigated further, please email feedback@etihad.ae and our Guest Relations team will review what has happened. *Ivy
Hi Roberto, we can understand that a schedule change is not ideal. Please share more details here, so our Guest Relations team can look into this https://www.etihad.com/en-us/about-us/contact-us/feedback/. *Ivy
Hi Tommy, we're sorry to hear about this. Please send us your case reference (i.e. 123456) in a private message here or on Facebook/Twitter/Instagram, so we can have a look into your feedback and assist you further. *Ivy
Hi Ramesh, we can understand that this is not the ideal. Please email your booking details to feedback@etihad.ae. Our Guest Relations team will investigate your case and get back to you. *Ivy
Hi Sandip, we're sorry to learn about this. Please email your booking details and your bag tag number to baggageclaims@etihad.ae, and our Baggage Claims team will be in touch. *Ivy
Hi Dirk, thanks for sharing your feedback with us. We have reviewed and refreshed our service and food on board to improve the quality of our complimentary meal service. Beverages are available throughout the whole flight and we're sorry to hear that you have not received your drink of choice. We will pass on your message to the respective teams, as we're constantly trying to improve our services based on our guests reviews. *Ivy
Hello Bo, it seems you have a case with our Guest Relations Team already.
You can send us your case number to check. *Isi
Hello Sofia, if you need assistance regarding your delay please send us a private message on Facebook or Twitter as our response time is faster there. Then we can assist you. Thank you. *Isi
Hello Michelle, I'm sorry to hear you were affected by the delay of EY317. It was delayed due to a technical issue.
Thank you for your feedback, we need those to improve our service. *Isi
Dear Guest,
We would like to hear more about your experience, please contact our Guest Relations Team via our Feedback Form online.
Thank you. *Rose
Dear Ammar,
Please contact our Guest Relations Team directly via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Sara,
Please contact us via our Social Media channels so that we can take a look at this for you.
Thank you. *Rose
Hello John, thank you for your comment.
We hope your sister is feeling better already.
If you like you can lodge a complaint and the Guest Relations Team will investigate why the Economy Space seat has been kept vacant. *Isi
Hello, I'm sorry to hear about your experience.
If you need anything please write us on Facebook or Twitter. We are there 24/7. *Isi
Hello Asia, I'm sorry to hear about your experience.
Please email your details to feedback@etihad.ae and the Guest Relations Team will review it and make sure the complaint will be forwarded to the crew. *Isi
Hello Allan, please call again the Contact Centre. They will be able to assist you with the refund. *Isi
Hello Nika, thank you for your comment.
Please send your complaint along with your ticket number to feedback@etihad.ae. The Guest Relations Team will be able to assist you.
If your friends baggage has not been found yet, please ask her to contact us via Facebook or Twitter for assistance. *Isi
Hello Sophie, I'm sorry to hear about your experience.
Has your stroller been brought back to you by now? If not, please send us a private message via Facebook or Twitter.
Regarding your damaged baggage please email baggageclaims@etihad.ae within 7 days after your flight:
· Damaged baggage report reference (PIR) e.g. LHREY12345
· E-ticket
· Passport copy
· Boarding pass
· Bag purchase receipt
· Baggage tag receipt(s)
Please note that you can only send up to three files at a time, in .jpg or .pdf format, and the total size of the email must not exceed 4MB. If you need to send more than one email, please always include your file reference number. *Isi
Hello Lafa, thank you for your feedback.
If you like to lodge a formal complaint please send your complaint along with your ticket number to feedback@etihad.ae and the Guest Relations Team will contact you. *Isi
Hello Helen, please email guest@etihadguest.com. They will be able to assist. *Isi
Hello Hammad, I'm sorry to hear about the soft charge. Normally it gets deducted back within 48 hours. *Isi
Hello Alison, I'm sorry to hear about your experience.
Please lodge a formal complaint via feedback@etihad.ae. The Guest Relations Team will make sure your feedback is brought to the Cabin Crew. *Isi
Hello Neha, I have checked and I can see that the Guest Relations Team has sent you emails on 19 and 25 August. Please check your inbox. *Isi
