Hello Patrick, please email dutyfree@etihad.ae. They are the right contact for you. *Isi
Hello Jai, thank you for your comment.
Please email feedback@etihad.ae and the Guest Relations Team will investigate why your parents didn't receive their special meal. *Isi
Dear Amy,
Please contact our Baggage Claims Team directly by emailing baggageclaims@etihad.ae and this can be investigated thoroughly.
Thank you. *Rose
Dear Chris and Christine,
Please send us your feedback via our Feedback Form online so that our Guest Relations Team can investigate this further.
Thank you. *Rose
Dear Terence,
Please share this with our Guest Relations Team via our Feedback Form online. A case will then be created for you and this will be investigated further.
Thank you. *Rose
Dear Varekat,
Please contact our Guest Relations Team by completing our Feedback Form online. https://www.etihad.com/en-ae/about-us/contact-us/feedback/
Thank you. *Rose
Hi Ane. I hope you were contacted by your case officer already. If you need any assistance, please send us a private message on our Twitter or Facebook channel. Thank you. *Ari
Hi Lola. I can see see that your case officer has let you know about the charge, and reached to their conclusion and sent their final letter to you on 29 May, so we can no longer chase up on this matter. If you have any other enquiries, please approach us on any of our social media channels e.g. Facebook, Twitter for assistance. Thank you. *Ari
Hi Ban. The approval of the visa is under the discretion of the immigration. If you face any difficulties in submitting your applications or if you need any assistance, feel free to approach our team at +971 (0) 56 677 0326 (from 08.00 to 17.30 UAE time every day) or email visaonarrival@etihad.ae for assistance. Thank you. *Ari
Hi there. I am sorry to read about this. Please send your details to feedback@etihad.ae, and our Guest Relations team will investigate what has happened and get in touch with you. Thank you. *Ari
This is not the experience we want our guests to have, Irina.
Please share your case with our Guest Relations team by emailing us at feedback@etihad.ae along with your booking reference or ticket number, they will then look into this for you. Thank you. *Ari
Please reply to your case officer, so they can review your concerns further. Thank you. *Ari
Hi there, I'm sorry to learn your situation. To enable us to look into this further, please write to us at feedback@etihad.ae along with your booking details. Thank you. *Ari
Hi there, thank you for taking the time to share your review. I am sorry to hear that your flight was delayed and then cancelled. We know that guests expect a reliable service from us and I apologise that we let you down on this occasion. We will certainly share your comments with our team to assist with making improvements for our future travelling guests. Thanks. *Nic
Hi Bienvenido. I completely understand it is not ideal to miss the flight, while you are already at the airport waiting for it to be displayed on the screen.
I am sorry this happened.
I would suggest sending us your full feedback on https://www.etihad.com/en-ae/about-us/contact-us/feedback/, and we will create a case for you and investigate on this. *Sky
Dear Guest,
If you have left your hand baggage at the airport, then it is your responsibility to contact Chicago Airport directly. We cannot assist you with an item that you have left behind at the carousel.
Thank you. *Rose
Dear Ahmed,
We are sorry to hear about your experience and apologise for the missconnection and damaged bag. Did you report the damage to our Baggage Team within 7 days of arrival? baggageclaims@etihad.ae
Please contact our Guest Relations Team directly via our Feedback Form regarding the delay.
Thank you. *Rose
Dear Kevin,
Please contact us via our Social Media channels with more information so that we can assist you further.
Thank you. *Rose
Dear Airel,
Please contact us via our Social Media channels so that we can investigate this further.
Thank you. *Rose
Dear Ahmed,
Please contact our Guest Relations Team directly via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Hamad,
Please email baggageclaims@etihad.ae within 7 days of arrival to report your damaged luggage.
Thank you. *Rose
Dear Amaresh,
Please contact our Guest Relations Team directly via our Feedback Form so that this can be investigated further.
Thank you. *Rose
Dear Chintan,
Please contact us via our Social Media channels so that we can investigate why your special meal was not added to your booking.
Thank you. *Rose
Hello Vicky, thank you for your comment.
Please send us your booking reference or ticket number and we can double check regarding your gluten free meal. *Isi
Hello George, what an unbelievale event has happened to you and your wife. We hope you didn't get harmed and are well.
I have checked and I can see that your case is with our Guest Relations Team. You will be contacted shortly. Please bear with our team. *Isi
