Hi Francis, sorry to hear about your situation. I have shared your details for investigation and our Guest Relations team will be in contact with you asap. I would also suggest removing your booking reference and contact details as those are your personal info. Thank you. *Ari
Hi Jessica, that doesn't sound ideal to us. Please share your booking details to feedback@etihad.ae and elaborate on your experience. Our Guest Relations team will then investigate further and be in touch with you. Thanks. *Ari
Hi Yehia, sorry to read about this. Please email us at feedback@etihad.ae, so that our team can investigate what has happened and be in touch with you. I would also suggest removing your booking details from the post as that's your personal info. Thanks. *Ari
Hi Muhammad, sorry to read that you were not allowed to travel on your booked flight. Please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and our team will be in contact with you. Thank you. *Ari
Hi Ali, we can understand you have not had a great experience. If you wish to lodge a case for investigation, please submit your details on https://www.etihad.com/en-ae/about-us/contact-us/feedback . Thanks. *Ari
Hi Lorraine, we will check with your agent about the status of your refund and ask her to get back to you. *Marc
Hello Santhakumar, we are sorry to hear that you are affected by the cancellations to Kochi, due to the bad weather situation. We are trying to accommodate each guest on the flights that they would like to fly on, however since many guests have been affected by this delay and re-booked via Trivandrum, it might be that all flights are fully booked now and this flights are not available anymore, and only available on a later date. You can call our Contact Centre to double check it with them. Thank you. *Marc
Hello Priya, we are sorry to hear about this. Please contact Jet Airways directly to look into this issue for you. Thank you. *Marc
Hello there, we have replied to your message earlier. We will follow up about this issue with your officer to look into it again and to get back to you. *Marc
Hello Armen, we are sorry to hear about your delay. Please send the details of your experience to feedback@etihad.ae and our team will investigate it and look into this case for you. They will then write back to you via email. Thank you. *Marc
Hi Raijini,
I can see that this case has been resolved now and you are happy with the outcome. *Rose
Dear Guest,
As of the 15th of July 2018, we are now charging a small fee for seat selections, this can also be done free of charge 24 hours before departure if you do not wish to pay. *Rose
Dear guest,
Our Baggage Guide is available for everyone to see and we advise all our guests to review this before travelling to avoid disappointment at the airport. Rose
Dear guest,
Please send us a more information by filling out our Feedback Form via our website. One of our Guest Relations Team will be in touch to discuss this further. *Rose
Dear Guest,
Please provide us with you PIR number so that we can look into this for you. *Rose
Dear guest,
Did you report this damage on arrival at the airport? If so, do you have a PIR number so that we can investigate this further? Please keep in mind that passengers should not include the following items in their checked baggage:
Fragile and perishable items
Valuables
*Computers and personal electronic devices
*Stored data
*Camera
Any medication or medical equipment
Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.
Thank you. *Rose
Dear Rhian,
Thank you for sharing your feedback with us. I have sent this to our Guest Relations Team who will be in touch with you via email. Please also remove your photo as it contains personal information.
*Rose
Hi Vishal, we are sorry to read about this. Please fill out the form on our feedback website here https://www.etihad.com/en-au/about-us/contact-us/feedback/, so that we can investigate further and be in touch with you. Thank you. *Ari
Hi Ali, we are sorry to learn about this. Please submit your details on https://www.etihad.com/en-au/about-us/contact-us/feedback/ as we would like to investigate what has happened and get in touch with you. Thank you. *Ari
Hello Sanfra, have you maybe logged a case for investigation already? Please submit your details on our feedback website here https://www.etihad.com/en-au/about-us/contact-us/feedback/ and our team will be in touch with you. Thank you. *Ari
Hi Peter, we have replied to your post on other forum. Please send us a private message with your booking reference & contact details, and we will lodge a complaint for investigation. You can also send it to us on any of our social media channels e.g. Facebook or Twitter. Thanks. *Ari
Hi Mohanned, sorry to read about this. If the dimensions of your hand carry including the wheels & the handle exceed the maximum allowed ones: 50cm x 40cm x 25cm, you will be asked to check it in. This is to ensure that we have enough space in the overhead compartment to accommodate all our guests' hand baggage.
I am concerned to learn of the way your situation was handled by the team in the airport, and I will share your details to our Guest Relations team to lodge a case for investigation. Thank you. *Ari
Hi Masab, I can see that you were also in contact with us on Facebook and our Guest Relations officer has responded to you. Thank you. *Ari
Hey Tariq, sorry to hear that you've been kept waiting for the payment. I can see that your case officer is working with our finance team to get more details for you. Please bear with us, you'll be updated asap. Thanks for your continued patience. *Ari
Hi there, we are sorry to read about this. Please send us a private message with your case reference or email address, and I follow up your case for you. You can also send it to us on any of our social media channels e.g. Facebook or Twitter. Thank you. *Ari
