Hi Syed, please send us your ticket number in a private message so that we can look into your refund case. Thank you. *Marc
Hi there, sorry to hear about your situation. Partner claim requires approval from our counterpart, therefore it might take a bit longer than you expected. Apologies for keeping you waiting, I will follow up with our guest team for you. Thank you. *Ari
Hi Ahmed, sorry to hear about your situation. Please have a look at https://www.etihad.com/Documents/PDFs/baggage/etihad-baggage-contact.pdf for our baggage service contact in Cairo and be in touch with them for your duty free bag. Thanks. *Ari
Hi there, we are sorry to hear about your situation. Please send us a message on https://www.etihad.com/en/about-us/contact-us/feedback/ or email us at feedback@etihad.ae . We will investigate what has happened and our Guest Relations team will be in touch with you. Thank you. *Ari
Hi Alan, we are sorry to hear that. We will forward your details to our team to credit the miles. *Marc
Hi Maria, we are sorry to hear that. Please send us your case number in a private message to follow up on your case. Thank you. *Marc
Hello, please send us your case number in a private message so that we can look into your case and check it. Thank you. *Marc
Hello Mr and Mrs Blunden, we are sorry to hear about your experience on board. Please send us your email address and your booking reference in a private message so that we can send it to our team for an investigation. They will then get back to you via email. Thank you. *Marc
Hi Adaobi, we are sorry to hear about this case. We will check with them what the status is. Please follow up with us on our social media channels Facebook or Twitter. If you write us a message there please say that you have written to us on complaintsboard and write our team your full name so that they can trace our interaction. Thank you. *Marc
Hi Ranjit, we are sorry to hear about this issue. Please send it to feedback@etihad, ae so that our team can investigate this case and get back to you about it. Thank you. *Marc
Hello, we are sorry to see that your bag has been damaged. Please send your booking reference and the photos to baggageclaims@etihad.ae and our team will look into the case and get back to you. *Marc
Hi Animesh, we are sorry to hear about your experience. We will send the details to our team who will look into this case and get back to you via email. *Marc
Hello, we are sorry to hear about the overbooking. You should receive a compensation voucher that you can use for another flight with us. Please send all details to feedback@etihad.ae so that our team can investigate the case. Thank you. *Marc
Hello Syed, we are sorry to hear that. Please send all details along with your booking reference to feedback@etihad.ae so that our team can look into this case and get back to you. Thank you. *Marc
Hi Clare, we are sorry to hear about that. Please send an email with the details to feedback@etihad.ae so that our team can investigate this case and get back to you. Thank you. *Marc
Hello Ronarong, we are sorry to hear about this incident. The safety of our guests is our top priority. Please send all the details to feedback@etihad.ae so that our team can investigate the case and get back to you. Thank you. *Marc
Hi Sudhir, we are sorry to hear about the lost baggage. If your last carrier was Jetblue, then they will be responsible to trace the bag and provide compensation. Please contact Jetblue about your bag. Thank you. *Marc
Hello, thank you for your feedback regarding the meals on board to and from Lahore. We appreciate your feedback as it will help us to improve the experiences of our guests on board. Thank you for flying with us. *Marc
Hi Raheel, we have asked our team to send you the response again. *Marc
Hello Ken, we are sorry to hear about the delay. Please send your experience to feedback@etihad.ae so that our team can get back to you. Thank you. *Marc
Hello, we are sorry to hear about your experience. Our staff is trained to deliver excellent service and we apologize if it was not the case. Please send us your experience to feedback@etihad.ae so that our team can investigate the case and get back to you. Thank you. *Marc
Hello Brad, we are sorry to hear about this incident. Please send us all details to feedback@etihad.ae so that our team can investigate the case and get back to you. Thank you. *Marc
Hello, we are not able to provide accommodation if your brother has lost his passport. All guests are responsible to have all valid documents ready at the time of check in. *Marc
Hello, we are sorry to hear about the cancellation. Please send the details to feedback@etihad.ae so that our team can look into this case and get back to you. *Marc
Hello, we are sorry to hear about the issue with your seat. Please share the details with our team by sending it to feedback@etihad.ae and our team will look into the case and get back to you. Thank you. *Marc