Hello, we are sorry to hear about your missing bag. Please send us your baggage reference (PIR) number in a private message so that we can trace your bag. Thank you. *Marc
Hello, please send us your booking reference in a private message so that we can look into this case. Thank you. *Marc
Hello, we are sorry to hear about your experience and that the offer that was made to you by our officer was not acceptable for you. We apologize for the inconvenience the issue has caused to you. Thank you for sharing your experience with us. *Marc
Hi Salma, please send us the booking reference in a private message on one of our social media channels (Facebook, Twitter, Instagram) so that we can look into it. Thank you. *Marc
Please send us the case number of the email correspondence to us so that we can follow up the case. Thank you. *Marc
Thanks for sending us the case number. I can see that your feedback has been received on 22 July and our Guest Relations team has informed you two days ago, that the investigation is taking place. Additionally, your follow up email on 26 July has been received and it's under review as well. You will be contacted by our Guest Relations team, as soon as the investigation is completed. *Ivy
Hi Shoaib, we're sorry to learn about this. We can understand that this situation is not ideal. In order for you to protect your personal data, we would recommend you to remove your booking details from the public page. To investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Thanks. *Ivy
Shoaib, we will forward the details to our Guest Relations team, so they can create a case for you and investigate what has happened. We will use the email address registered in your Etihad Guest account. However, we would recommend you to delete to remove the post, as it contains private information. *Ivy
We're sorry to learn that you are not happy with the case outcome. We can see that your case officer investigated carefully what has happened and he sent you the full explanation on 30 July. *Ivy
Hi Zaheera, we're sorry to learn about this. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our services. Your feedback will be passed on. Thanks. *Ivy
Hi John, this doesn't sound ideal. In order for us to investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Thank you. *Ivy
Hi Muhammad, we're sorry to learn about this. In order for us to investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". A case officer will be in touch with you asap. *Ivy
Hi Bill, please send us the screenshot of the email you have received from our Etihad Guest team to claim your miles, as well as your Etihad Guest number on one of our social media channels (Facebook or Twitter direct message), so we can assist you further. Thanks. *Ivy
Hi Anna, we're sorry to learn about this. We have shared the information with our Guest Relations team, so a complaint case will be created for you. You shall be contacted by a case officer, as soon as the investigation is completed. Moreover, we would recommend you to remove your booking details from the public page, as it contains personal information. *Ivy
Hi Adriaan, we're sorry to learn about this. In order for us to investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Thanks. *Ivy
Hi Maria, we're very sorry to learn about your parents' situation. Please send us your details through our feedback website at https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate further and be in touch with you. Thank you. *Ari
Hi Bahera, we are sorry to hear that. We will check with it with your officer and ask her to get back to you. *Marc
Hello Munib, we are sorry to hear about this issue. Please send the experience to feedback@etihad.ae so that our team can look into this case. If you haven't received your baggage by now please send us your baggage reference (PIR) number in a private message and we will look into it. Thank you. *Marc
Hello, we are sorry to hear that your baggage did not arrive. Please send us your baggage reference (PIR) number in a private message to check where your baggage is. Thank you. *Marc
Thank you, our team will then get back to you within a few days. *Marc
Hi Elizabeth, we are sorry to hear about this incident. Please share your experience by sending it to feedback@etihad.ae so that our team can investigate it and they will get back to you. Thank you. *Marc
Hello, we are sorry to hear about this. Please share it with us by sending it to feedback@etihad.ae so that our team can investigate this case and get back to you. *Marc
Hello Tarik, we are sorry to hear about that. Our staff is trained to deliver excellent service and we apologize if it was not the case. Please send your experience to feedback@etihad.ae so that our team can investigate this case and get back to you. Thank you. *Marc
Hello R., we are sorry to hear that. Please share the details of this incident with our team by sending it to feedback@etihad.ae so that our team can investigate it and get back to you. *Marc
Hello, we are sorry to hear about this incident in Abu Dhabi airport. Please send all details along with your booking reference to feedback@etihad.ae so that our team can investigate this case and get back to you. *Marc
