Hi Jiji, please send us a message on https://www.etihad.com/en-au/about-us/contact-us/feedback/ and tell us a bit more of what has happened, and we will investigate it. Thank you. *Ari
Hi Rose, sorry to read about this. Please send us a private message on any of our social media channels e.g. Facebook or Twitter with your guest number and we will look into it. Thank you. *Ari
Thanks for getting back to us. I can see that your email was received on 01SEP and it is currently with our ADMIN team. A case will soon be logged for investigation and you'll be contacted shortly. Please bear with us, thank you. *Ari
Hello Peter, our team has already responded to you on September 13. *Marc
You can send all details that you have to baggageclaims@etihad.ae and our team will look into it and get back to you. *Marc
Hello Abubacker, the name in the ticket has to match exactly with the name in the passport. If this is not the case, you can be denied boarding at the airport. We are sorry to hear that you were not informed about this procedure. Please contact our Etihad Guest Team to update your details in your account. *Marc
Hello Sanjit, please share your experience with us by sending it to feedback@etihad.ae so that our team can look into it and get back to you. *Marc
Hello Georg, our team is checking each baggage case thoroughly and if the bag can still be used, it is considered as a minor damage. A compensation can be provided if the bag can't be used anymore due to severe damage. *Marc
Hello Justin, we are sorry to hear that. Our flights to Perth have been cancelled permanently and all guest will be re-booked on alternative routes by our team. We apologise for the inconvenience. You can call our Contact Centre to check with our team which alternative would fit your travel plans best to re-book you on these flights. *Marc
Hello, please send us the details of this case including your booking reference and your passport to feedback@etihad.ae so that our team can look into the case and get back to you. Thank you. *Marc
Hi Nichole and Darren, we are sorry to hear about this case. Please send the details of the damaged bag to baggageclaims@etihad.ae so that our team can get back to you about it. You can send the experience of your trip to feedback@etihad.ae and our team will reply to you via email. Thank you. *Marc
Hello, we are sorry to hear that. Please share the details of your experience along with your booking reference and your contact number from which you called our agent by sending it to feedback@etihad.ae and our team will look into the case and get back to you. Thank you. *Marc
Hello Akhlaq, we are sorry to hear about your experience. Please share all details along with your booking reference to feedback@etihad.ae so that our team can look into it and get back to you. *Marc
Hello Lesley, we are sorry to hear about your experience. We will share your details with our team and they will look into it and get back to you via email. Thank you for sharing your feedback. *Marc
Hi there,
We will check with our baggage team and get back to you as soon as we hear back from them.
Thanks,
Bob
Hello Benson, thank you for sharing your feedback regarding your check in experience in Cochin. It helps us to improve the experiences of our guests. You can also share it with us by sending it to feedback@etihad.ae and our team will look into it. *Marc
Hello Jagdish, we are sorry to hear about that. The allowance of guests travelling in Economy Class is 7 kg hand baggage plus an additional 5 kg personal item which could be a wallet. This information is also shared in our baggage guide on our website. Please send us your case again via feedback@etihad.ae so that our team can investigate the case and get back to you. Thank you. *Marc
Hello Joshi, we are sorry to hear that you have missed your flight. We can see that your flight was with Jet Airways. Please clarify if your ticket was bought with Jet Airways or from Etihad. If the ticket was from Jet Airways, then they would inform you. We can also see that you have said that you have booked through an agent. In this case Etihad would inform the agent about the flight change, who should inform your about the flight changes. We apologize for the inconvenience this has caused you. *Marc
Can we have your ticket number please? *Zozo
Hi Manohar, please submit your feedback through our online form on our website, and one of our guest relations team shall get back to you via email in regards to the compensation. Thanks *Bob
Hi Hany, I am sorry to learn about your situation. I can see that your claim is under review by our baggage team. I will follow this up for you and have them provide you with an update asap. Thank you. *Ari
Hi Adnan, please note the Etihad Group company is not associated to Etihad Airways. Our website address is www.etihad.com. Hope this helps. *Zozo
Dear Guest, could you please clarify if you have selected your seat 24 hour prior departure? We'd like to explain to you that From 15th July, we have introduced our seat reservation to our guests. Guests wishing to pre-reserve a seat in Economy class will be charged a fee ranging between USD 10-30 dependent on the route. Previously guests could request a seat, but this was not guaranteed. The small fee guarantees your choice of seat. Guests still have the option of selecting any remaining seat free of charge, 24 hours before your flight. Or we will allocate you any remaining seat. Thank you for your understanding. *Zozo Since your ticket was issued by travel agent, if you wish to pre purchase seat, please contact your nearest Etihad Contact Center for further assistance. Thank you. *Zozo
Dear Guest, we hope you feeling better now. Please submit your details on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and our Guest Relations team will investigate this further for you. Thank you. *Zozo
Hi Suhaimi, we will contact our Call Center team for further update. *Zozo
