Dear Guest, have you reported this at your final airport? We advise you to contact our Baggage Claims team at baggageclaims@etihad.ae for further investigation. Thank you. *Zozo
Dear Guest, we are so sorry to hear that your bag didn't arrive on time. the image is not clear enough for us to find out your bag tag number. Could you please provide us your bag tag number (EY123456)? We's like to look into it for you. Thank you. *Zozo
Hi Ricardo, I'm sorry to hear about that. Did you already send your full feedback, so we can create a case for you? If you haven't already, you can do so here: https://www.etihad.com/en-ae/about-us/contact-us/feedback/. Thank you. *Ari
Hi Jaymina, our discounted excess baggage rate is available for pre-purchase up to 48 hours prior to departure. If you wish to lodge a complaint to elaborate on your experience, please send us a message on our feedback website here https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and our Guest Relations team will be in touch with you. Thank you. *Ari
Hello Manisha, we are sorry to hear about this. Please send us all details of this case along with the booking reference to feedback@etihad.ae so that our team can investigate the case and get back to you via email. *Marc
Hello, this is not from Etihad Airways. This company is a fraud and we encourage everyone not to engage with them. Please don't respond back to the email. Thank you. *Marc
Hello Sawan, we are sorry to hear that. Seats can be selected 24 hours before your flight for free in our Online Check in. You can also purchase seats for a small fee with our Contact Centre as soon as you booked your ticket. Exit row seats are paid seats. It might happened that not all exit row seats were sold, even though the plane was full. In this case instead of leaving the seats empty any guest will be assigned to sit on the seats, as they need to be filled for safety purposes. You would pay the fee to assure that you would get an exit row seat, as else it is possible that you would get a seat in the middle as it has been offered to you. Thank you for sharing your feedback with us. *Marc
Hello Abdulla, we are sorry to hear this. Our Crew is trained to deliver excellent service and we apologise if it was not the case. You can share your experience with us by sending it to feedback@etihad.ae and our team will investigate this case and get back to you. Thank you. *Marc
Hello Hala, we are sorry to hear that. We are already in contact with you on one of our social media channels. In case you didn't do it yet, please share all details along with your booking reference with us by sending it to feedback@etihad.ae so that our team can investigate the case and get back to you. Thank you. *Marc
Hi Hala, we have replied to your post earlier. *Marc
Hello Kashif, we are sorry to hear about that. Please share all details and receipts with us by sending it to feedback@etihad.ae so that our team can look into the case and get back to you via email. Thank you. *Marc
Hello, we are sorry to hear that the flight was overbooked. We understand that this situation is frustrating for you. It can happen that a flight is overbooked and that guests will be not able to to board. In this case accommodation will be provided if applicable, you will be re-booked on the next available flight and you will receive a compensation voucher that can be used within 1 year from the date of issuance. Thank you for sharing your feedback with us. *Marc
Hello Monisha, we are sorry to hear that your baggage is delayed. Please send us your baggage reference number (PIR) so that we can check with our team where your baggage is. Thank you. *Marc
Hello Juliet, we are sorry to hear about this situation. Every guest has the option to select seats free of charge in Business Class as soon as they booked their flight, to avoid similar issues. If all seats are occupied and all guests have selected seats already, we will not be able to change it outside of the airport. We are prioritizing families to sit together, which might not always be possible if all seats are selected and if you have not pre-selected the seats. You can approach our staff at the Business Class check in counter to check with them if they are able to assign you seats together if another guest agrees to change his or her seat. If this is not possible our Crew will be happy to assist you, to look after your daughter and you and your daughter will also be able to stand up during the flight to be together if the seat belt sign is switched off. *Marc
Dear Juliet, I have checked your booking and I can see that only the aisle is between you and Indira. No stranger will be next to her.
I hope this helps.
However, you may still inquire at the airport to see if a seat in the middle is available for the two of you. *Isi
Hi Muhmmad, please do not engage with this company as they are not affiliated with us. If you are interested in applying for our current vacancies, please do so only via our official Careers Page. Thank you. *Rose
Hello, please send us more information via our Feedback Form online so that we can investigate this further.
Thank you. *Rose
When did you email them? It can take a few days until they contact you. *Isi
Hello, this company is not linked to Etihad Airways.
If you like to apply for a job with us please visit our official website careers.etihad.com.
We wish you all the best. *Isi
Hi Sanjita, we are sorry to hear that. Can you send us a private message and let us know why exactly you were not allowed to board? Our check in counter closes 1 hour before departure. If you came later than that, our team is not able to check you in anymore. *Marc
Hello, we are sorry to hear that. The check in counter closes 1 hours before the scheduled departure on your ticket. If there are any delays on the day, this would not delay the time of the check in. If there was a schedule change, as you mentioned that you have received an email, then the check in timings would change too. Please send us all details along with your booking reference to feedback@etihad.ae so that our team can investigate this case and get back to you via email. Thank you. *Marc
This company is a fake and they have nothing to do with Etihad Airways. Please don't reply to them. Thank you. *Marc
Hello, we are sorry to hear that our team did not yet get back to you and that your baggage has been damaged. We have sent a reminder to our team to get back to you as soon as possible. *Marc
Hello Bhishm, can you advise if this happened at the airport in Tokyo? Have they advised you that you will be reimbursed? Thank you. *Marc
Hello, thank you for raising this with us. We are already assisting you on one of our Social Media channels. *Marc
