YES! Communities prides itself on providing affordable, community living for families of all backgrounds and walks of life. YES! follows all Equal Housing Opportunity guidelines and is proud of the diverse nature of their communities. YES! Communities enforces their Community Living Guidelines equally amongst all communities and all residents; these guidelines must be agreed upon by each resident before moving into a community. YES! Communities guidelines address items such as vehicles being parked only in designated parking areas, late fees and other repercussions for late payments and the resident’s responsibility to cover ALL court costs, as well as several other items. That being said YES! Communities operates 181 communities across 17 states with over 46, 000 home sites and we encourage all residents to reach out to our home office customer service at YESICanHelp@yescommunities.com if they see guidelines being violated by other residents. YES! Communities does perform background checks during the application process and only individuals who pass are approved to live within a YES! community. YES! Communities has been voted the Manufactured Housing Institute’s Owner and Operator of the Year for four consecutive years and we take pride in this honor and will continue to improve and provide excellent service to our residents. If any resident has a concern that they feel their community office is not handling properly we encourage them to contact the home office at YESICanHelp@yescommunities.com and they will receive a prompt response in order to reach a resolution as soon as possible.
YES! Communities prides itself on providing affordable, community living for families of all backgrounds and walks of life. YES! follows all Equal Housing Opportunity guidelines and is proud of the diverse nature of their communities. YES! Communities enforces their Community Living Guidelines equally amongst all communities and all residents; these guidelines must be agreed upon by each resident before moving into a community. YES! Communities guidelines address items such as vehicles being parked only in designated parking areas, late fees and other repercussions for late payments and the resident’s responsibility to cover ALL court costs, as well as several other items. That being said YES! Communities operates 181 communities across 17 states with over 46, 000 home sites and we encourage all residents to reach out to our home office customer service at YESICanHelp@yescommunities.com if they see guidelines being violated by other residents. YES! Communities does perform background checks during the application process and only individuals who pass are approved to live within a YES! community. YES! Communities has been voted the Manufactured Housing Institute’s Owner and Operator of the Year for four consecutive years and we take pride in this honor and will continue to improve and provide excellent service to our residents. If any resident has a concern that they feel their community office is not handling properly we encourage them to contact the home office at YESICanHelp@yescommunities.com and they will receive a prompt response in order to reach a resolution as soon as possible.
YES! Communities prides itself on providing affordable, community living for families of all backgrounds and walks of life. YES! follows all Equal Housing Opportunity guidelines and is proud of the diverse nature of their communities. YES! Communities enforces their Community Living Guidelines equally amongst all communities and all residents; these guidelines must be agreed upon by each resident before moving into a community. YES! Communities guidelines address items such as vehicles being parked only in designated parking areas, restrictions on vehicle maintenance in driveways, late fees and other repercussions for late payments, and the resident’s responsibility to keep their yard in compliance with all guidelines. That being said YES! Communities operates 181 communities across 17 states with over 46, 000 home sites and we encourage all residents to reach out to our home office customer service at YESICanHelp@yescommunities.com if they see guidelines being violated by other residents. YES! Communities has been voted the Manufactured Housing Institute’s Owner and Operator of the Year for four consecutive years and we take pride in this honor and will continue to improve and provide excellent service to our residents. If any resident has a concern that they feel their community office is not handling properly we encourage them to contact the home office at YESICanHelp@yescommunities.com and they will receive a prompt response in order to reach a resolution as soon as possible.
At YES! Communities we prides ourselves on our YES! Attitude, YES! We Can HELP! If any resident feels they are not being helped to the fullest we encourage them to reach out to the home office through our website www.yescommunities.com, so we can follow-up on the issue as soon as possible. Oakwood Forest continually monitors water usage and if any lot usage or billing seems irregular they look into the issue immediately to ensure no residents are being overcharged. In regards to yard signs, it is part of the YES! Communities Rules and Regulations that only signs approved by YES! can be posted in yards; this regulation is in place to keep the community looking as nice as possible. At Oakwood Forest we have done several community improvements over the past year including the Oakwood Forest tutoring program.
YES! Communities works very hard to maintain and improve each and every community, Ponderosa Pines is no exception. The lawns at Ponderosa Pines are set to be mowed every 10 days, unfortunately the weather does not always make this possible and so occasionally the lawns go longer than 10 days between mowings. Each lease agreement includes the date after which rent is considered late and the associated fee that goes with the late rent payments, this amount is disclosed to residents and must be agreed upon by residents in order to complete the move--in process. YES! Communities does require residents to abide by the YES! Communities Living Guidelines that each resident agreed to before moving in; YES! does, however, give each resident the opportunity to stay within in the community if they continue to make their timely, required rent payments and follow the guidelines. Each and every resident is required to complete a background check before being approved to live within a YES! community. If any resident has a concern or issue we encourage them to contact our customer service department at YESICanHelp@yescommunities.com where their concerns can be addressed immediately.
YES! Communities take each and every resident's concern very seriously and we ENCOURAGE residents to contact the home office if they feel as though their concerns are not being addressed by the community management. You can contact YES! Communities customer service at YESICanHelp@yescommunities.com.
At YES! Communities we take each and every resident’s feedback very seriously. It is protocol for upper management to follow-up with resident concerns to ensure each matter is handled properly. Residents that voice concerns or suggestions for improving their community are never targeted, YES! Communities appreciates residents feedback and it is essential in order to improve operations.
Please resend your email to YESICanHelp@yescommunities.com- the email is up and running. We are not the same company as ARC, we are a completely separate company that acquired many of the ARC communities this Fall of 2012 and this past Spring. We do intend on improving all of our communities and the quickest way to do that is for you to bring all issues to the attention of our home office which can be reached through the customer service email YESICanHelp@yescommunities.com.
YES! Communities prides itself on providing affordable, community living for families of all backgrounds and walks of life. YES! Communities enforces their Community Living Guidelines equally amongst all communities and all residents; these guidelines must be agreed upon by each resident before moving into a community. YES! Communities guidelines address items such as payment deadlines, late fees and other repercussions for late payments. That being said YES! Communities operates 181 communities across 17 states with over 46, 000 home sites and we encourage all residents to reach out to our home office customer service at YESICanHelp@yescommunities.com if they see guidelines being violated by other residents or if they have a concern about their community. YES! Communities has been voted the Manufactured Housing Institute’s Owner and Operator of the Year for four consecutive years and we take pride in this honor and will continue to improve and provide excellent service to our residents. If any resident has a concern that they feel their community office is not handling properly we encourage them to contact the home office at YESICanHelp@yescommunities.com and they will receive a prompt response in order to reach a resolution as soon as possible.
Shortie1011,
We are sorry to hear you are unsatisfied with your community managements response to recent maintenance issues, we encourage any and all residents who feel as though their community management is not handling their concerns appropriately or in a timely manner to email our customer service department at YESICanHelp@yescommunities.com. If you have any outstanding issues or concerns please email us and we can address them immediately, unfortunately when residents post anonymously on sites like this it is hard for us to find and address your concerns. We do strive to provide excellent customer service and if you bring all legitimate complaints to the attention of our home office through YESICanHelp@yescommunities.com we will work to get your concerns addressed.
Any and all residents with issues or concerns within their community are encouraged to bring these concerns to the home office through YESICanHelp@yescommunities.com or if they feel they need a 3rd party involved we absolutely encourage residents to go through the Better Business Bureau. YES! Communities is a BBB accredited business and we will work with them to resolve any issues or concerns of our residents. The only way we can work to improve our communities and address issues is for them to be brought to our attention, posting anonymously on 3rd party sites makes it very hard for us to get to the root of the problem and put steps in place to correct and improve.
We are sorry to hear you are unhappy with your living situation at Tallview Terrace, we encourage you to bring your is concerns to YESICanHelp@yescommunities.com which is our customer service department located in Denver, CO. All emails go straight to our customer service department and then get relayed onto the Regional Manager and Division Vice Presidents, they do not go directly to the community management. Unfortunately posting anonymously does not help us address or look into your concerns to work towards a resolution. Please emailus at YESICanHelp@yescommunities.com and we will look into your complaints and work towards a resolution.
We encourage all residents with an issue or concern about their community or the community management to email us at YESICanHelp@yescommunities.com with specific details around the issues and what needs to be improved. Each email we receive is escalated up to the regional manager of the area of concern. Unfortunately it is hard for us to track down anonymous complaints left on online boards like this one. We do appreciate residents bringing concerns to our attention and we will let the regional manager of Tallview Terrace know that a resident is unhappy and we need to look at how we can improve daily life at that community.
To The Disgruntled Resident Of Tallview Terrace,
As you likely know Tracey, your community manager, has been out of the office due to a family emergency. It is our understanding that you have personally spoke with Tracey and we hope your concerns and issues have been resolved. IF you still have outstanding issues please email us at YESICanHelp@yescommunities.com and we can escalate your issues to your regional and division supervisors if needed. We do want all of our residents to enjoy their home and their community and would like opportunity to correct any wrong doings on our part. That being said Tallview Terrace is a well-respected community and these complaints are certainly not the norm for Tallview Terrace residents. If you have any further issues please email us, posting anonymous comments is not a productive way to bring issues to our attention.
To The Resident Of Village Park,
We appreciate you calling the home office, while your message was sent onto the Community Manager of Village Park it was also sent to the Regional Manager and the Division Operations Manager. These customer reviews and complaints are taken very seriously and they will be looked at by upper management, not just your Community Manager. We offer Equal Opportunity Housing and therefore we do not stand for discrimination. If you have valid concerns over the Community Living Guidelines being violated please bring them to our attention, you can email us at YESICanHelp@yescommunities.com. Unfortunately leaving anonymous complaints that are very general and do not explain specific, resolvable issues does not help us improve your community.
Thank You!
YES! Communiteis
YES! Communities takes accusations of targeting very seriously and we do follow-up on complaints or concerns of this nature. That being said there are very few complaints ever made about Independence Station or it's long time community manager. If any residents of Independence Station have outstanding issues or concerns we recommend they contact the home office in Denver at the customer service email address YESICanHelp@yescommunities.com.
Our home office in Denver records each and every complaint filed by residents for each of our communities. We have double checked our records and there has not been a complaint filed in regards to Independence Station or the community manager for nearly 3 months. As we said before we have very few unhappy residents at Independence Station, but we do encourage any unhappy residents, like yourself, to let us know the specific issues you are having so that we can address them and work to resolve them. Our goal is to provide housing our residents are proud to call home and happy to be part of so any information that can help us improve our communities is appreciated.
Thank You.
YES! Communities
Ladonna303,
The only notice to vacate filed in Independence Station in the past two months was for violating community guidelines repeatedly. In order to become a resident and remain a resident of Independence Station you must abide by the Community Living Guidelines which includes lawn maintenance, home appearance guidelines and pet requirements among others. Because of repeated violations over nearly three years the community was forced to file this eviction. The statement regarding six families being evicted in since May is inaccurate, there has only been one eviction filed. You can turn in your pool and mail keys to the office and as soon as the office receives these keys and a note stating you are no longer a member of the community and you have vacated your home your lot rent obligations will end. The community would be interested in discussing purchasing your home from you so if you want to discuss this option you can call the office at 816-796-0600 or email Georgia at gyoungblood@yescommunities.com.
We do apologize the water is currently off at Westlake. The water shut-off is due to a water main break underneath a home within the community. The repairs have already started and the community hopes to have to water back on later this afternoon. The water was off a couple weeks ago for a few hours as well. We do apologize for these inconvenience, but the community does work as fast as possible to repair any of these breaks when they happen to ensure our resident's have water back on as soon as possible. Westlake has a text message system in place to alert residents when community maintenance is scheduled, if you haven't already, we suggest getting the Community Manager, Marty, your cell phone number so she can add you to the text notification system. If you have any further issues or concerns please do not hesitate to email the YES! Communities Customer Service Department at YESICanHelp@yescommunities.com.
The community manager of Westlake has been in contact with the local Compliance & Tracking Supervisor for the Department of Environmental Quality and the community is in compliance with the all reporting. The statement that the community has not filed reports in 4 years is absolutely inaccurate. The last inspection of the water system at Westlake was performed on July 24th, 2014 and there were no violations in regards to the valve system or any other part of the water system. The local inspector was also able to confirm and supply the community manager with inspection reports for the past two years which prove the community passed all inspections. This residents' statements are completely inaccurate and if any resident or potential resident of Westlake would like to see the inspection reports for the water system at community they can email us at YESICanHelp@yescommunities.com to receive digital copies.
Stan or "Staus",
As we already explained through your BBB complaint, per the Texas Leasing Guidelines, Chapter 94, a landlord has the right to not renew a lease if they choose and they are not required to give a reason; however, because you were under the wrong impression as to why your lease was not renewed we informed you of the reason which was frequent delinquent late payments. You were late on rent payments 7 out of the 8 months in 2014 and you currently owe a large balance. Again you have the ability to appeal your case through the courts, but we are confident the original judgement will stand as the community was well within their judicial rights when they chose not to renew your lease. Our corporate office is well aware of this situation and we do stand by the decision the community made and there is nothing more to discuss in regards to your case at this time.
AcerSal,
We appreciate your comments. We at YES! Communities always make an effort to address any and all resident concerns. Unfortunately, the residents that leave complaints on these boards rarely attempt to follow-up with us at the corporate office via our customer service email address YESICanHelp@yescommunities.com which makes it difficult to ensure the complaints are resolved. That being said we are excited to have you as a resident if you feel the fit is right!
Best Wishes,
YES! Communities
Angielee,
We require everyone who is applying to rent within the community or purchase a home within our community to pass a credit and background check. That being said in order to run a credit check we have to collect a valid social security number. We do everything in our power to ensure all of our residents are law abiding citizens, that being said there are some circumstances out of our control, such as forged documentation. Please let us know if you have any further questions or concerns. You can email us directly at YESICanHelp@yescommunities.com if you prefer.
Thank You!
YES! Communities
Jade-r,
We are sorry to hear you are currently unhappy with the community manager at Hidden Oaks. If you would like to email us at YESICanHelp@yescommunities.com with details around your specific issues and concerns we would be happy to present them to the District Manager so that she can follow-up with you and work to resolve your concerns.
Thank You!
YES! Communities Customer Service
Sam454ts,
We are sorry to hear you are currently unhappy with your rent increase, unfortunately as with nearly all this in life, rent is subject to increases as a direct reflection of other increases such as property tax, utility expenses, as well as others. Also we would like to point out that the picture you have uploaded is NOT a home within any of our communities, it is a home that is on private property roughly a block from our community, Ponderosa Pines. If you have a specific concern with your rental home or a suggested improvement to the community we would be happy to pass that along to the regional manager, as it is always our goal to continue to improve and provide excellent communities and amenities for our residents. You can email us directly at YESICanHelp@yescommunities.com.
Thank You,
YES! Communities
