VirtualJerry,
Your security deposit refund is currently making its way through our approval process. Unfortunately because the community did not receive a Notice of Intent to Vacate, they were waiting for the new owner of the home to submit his application for residency per company policy. The community received the new owners application last week and he was approved for residency on January 29. That being said you should be receiving your security deposit refund within the next few weeks. If you haven't done so already please send your forwarding address to YESICanHelp@yescommunities.com so we can make sure to get your refund check back to you ASAP.
Thank You!
YES! Communities
Marshanette Bishop,
Thank you for your comment. We are sorry to hear your vehicle was towed from Palms of Archer; however, per the lease agreement your mother signed with the community it explains in great detail the towing policy of the community and that any vehicle that is deemed inoperable, which would be a vehicle with a flat tire is subject to tow without notice. Again we apologize for any inconvenience this has caused you, but the lease agreement fully explains what types of vehicle violations will cause a vehicle within the community to be towed.
Thank You,
YES! Communities
Mr. Dowdy, You moved into the home on April 25, 2015. On Monday, April 27, 2015 you, your girlfriend and her brother came into the office to inquire about a mailbox key, drip pans and a trash can. The Sales & Leasing agent informed you all that a trash can was ordered from waste pro and that the mailbox key had to be changed, but could only be done in the mail carriers presence, the maintenance tech delivered the drip pans that same day and the Sales & Leasing agent apologized that they weren't in the home upon your move-in, it was an oversight. The community received phone calls from a resident of the community complaining about a rooster crowing early Sunday and Morning morning, so the community management asked you if there was a rooster at your home, you stated there was a rooster at your home. The Sales & Leasing agent explained that you all that you were not allowed to have a rooster as that is a disturbance to the neighbors when the rooster crows every morning at 4 a.m. You said you would remove the rooster from the property that same day. The rooster is still at your home. On Wednesday, April 29, 2015 the Sales & Leasing agent met the mail carrier at the mailbox to change the lock and then issued the new mailbox keys to you and your girlfriend. Georgia had a tremendous amount of rain through the course of April, and the Sales & Leasing agent informed your girlfriend that as lawn dried up the lawn company would come out to mow the lawn. The lawn was mowed on Thursday, April 30, 2015. Your trash can has been delivered. The community management had never received a work order for your A/C unit, but they have now created a work order and the maintenance tech should have it completed today. If you have any further issues or concerns please email us at YESICanHelp@yescommunities.com.
Gayep7,
Thank you for your comment. Rockford Park is located atop underground natural springs and unfortunately during the Spring in East Tennessee the problems with standing water increase. Recently these issues have grown and the community and regional management team are currently attaining bids to have two or three homes moved from the wettest area of the community. The work should begin soon, so we hope have your concerns resolved shortly. We appreciate your patience in the matter and we do apologize for any inconvenience. If you have further issues or concerns please email us at YESICanHelp@yescommunities.com.
Thank You!
YES! Communities
To whom it may concern,
We are sorry to hear your stay at Redwood on the Lake has been unpleasant thus far. The community recently received a new Community Manager who has made vast improvements to the community in her short time there. She is very dedicated and will continue to work to improve the community. The community also has nearly an entire new maintenance crew that has preformed Gold Key Service visits on each rental home every month this year and will continue to do them each month forward. If you any specific maintenance issues that need addressed please email us at YESICanHelp@yescommunities.com and we would be more than happy to make sure the regional manager is aware of these outstanding maintenance issues and works with the community manager to ensure the issues are resolved.
Thank You,
YES! Communities
To The Owner At Village Green,
Thank you for your post. We are sorry to hear that there are some issues at your community that need to be addressed. We have forwarded your concerns to the district and regional manager of Village Greens, as well as the Division Operations Manager. Someone will be looking into this issue and will work to resolve it as soon as possible. If you have any future issues or concerns please feel free to reach out to our Customer Service Department at YESICanHelp@yescommuntiies.com.
Thank You!
YES! Communities
In regards to your complaint about Tallview Terrace, the Community Manager has been in and out of the office since last week due to personal reasons. The note of the door states that you can call two of our neighboring communities if you have an issue or concern and that you can call the emergency maintenance phone number if you have a maintenance issue. You can also email our customer service department at YESICanHelp@yescommunities.com with any issues or concerns. We would like to address and resolve any outstanding issues or concerns you are experiencing at your community, but as far as your community manager absence goes it will only last a short while and she will be back at the community as soon as possible.
To The Resident At Village Green,
Your community management has been working hard to ensure there are no loose dogs within the community. The community manager was able to get the pound to come out and take two stray dogs away and then she spoke with a resident of the community who was allowing their chihuahua to roam throughout the community and since that conversation the community management has not seen that dog loose again. Apparently there is one more dog that one resident called the office about and the community management is working hard to track that dog down. Unfortunately, no one was able to provide a street name of where the dog is usually seen so the community has not been able to find it, yet. If you see the dog please call the community office and let them know the whereabouts of the dog and if it is after normal business hours please call the emergency maintenance number at 706-996-5843. Your community management is very dedicated to ensuring there are no more loose dogs in your community but if you have any additional information on the whereabouts of this last dog please do provide that to the community office.
Thank You!
YES! Communities
Kristen,
We received your email into YESICanHelp@yescommunities.com that you sent last night after business hours. We have already forwarded onto the regional manager of Chalet City and responded to your email to let you know your concerns are being looked into and someone will be following up with you shortly. In the future the best and quickest way to get ahold of us is to email us at YESICanHelp@yescommunities.com, unfortunately we do not always see postings on complaint sites like this, though we do make an effort to find and respond to all of them. Again someone will be following up with you shortly.
Thank You!
YES! Communities
Jimmy,
We are sorry to hear you were unable at Kenwood Landing. We would be happy to send any specific issues or concerns to the district and regional managers, please email us at YESICanHelp@yescommunities.com if you would like us to look into anything further.
Thank You!
YES! Communities
To the prospect that was considering moving into Independence Station but reconsidered,
We are sorry to hear that the complaints of anonymous residents that refuse to provide us with information and details around their issues have detoured you from looking into our community. That being said we always encourage residents with issues or concerns to reach out to our home office customer service department with details and information that we can use to look into the issues further and work to resolve. Unfortunately many of the residents that post on these types of online complaint boards have no desire to get their concerns resolved, they simply want to voice frustration in an anonymous fashion. At YES! Communities our #1 priority is listening to our residents and working to resolve any concerns or issues they have, but unless we have specific details and information we are unable to do so. We wish you the best of luck on your housing search.
Thank You!
YES! Communities
Kelly, We have let your community know you are wondering about the status of the new stove they ordered for your home. The community will be contacting you shortly to give you an update again, but as they told you yesterday they believe the stove should arrive today.
Thank You!
YES! Communities
Yolanda,
We understand that your community manager, Jodie, went over your water bill increase with you. The water bill increase was due to the fact that you had a water heater leak and you had to replace your water heater. Thus using much more water than normal to fill up your new water heater. We understand that you told the community manager you would be happy to remove this post given your pleasant conversation with her in regards to your water bill increase. In the future if you have any issues or concerns please do email our Customer Service Department at YESICanHelp@yescommunities.com. We appreciate your residency at Misty Winds.
Thank You,
YES! Communities
Michelle,
We understand that you were one among over 40 residents that received a notice recently that their yard needed mowed and cleaned up in order to be in compliance with the Community Living Guidelines at Independence Station. In regards to your toilet the maintenance has inspected the toilet and confirmed there is nothing wrong with it, it is not falling through your floor in any way. In regards to your screens, the community has replaced your screens on numerous occasions and on the last occasion they let you know that if the screens were damaged again you would need to replace them on your own. Your allegations about the community manager are inaccurate and borderline character assassination. The community manager is strict and strong in regards to upholding the Community Living Guidelines fairly across all residents. She works hard to ensure all policies and procedures put in place by the company are abided by. We do apologize if you are unhappy about this, but the community manager is simply doing her job and working to keep the community a beautiful place residents will be proud to call home. If you have any further issues or concerns please email us at YESICanHelp@yescommunities.com.
We understand this resident is upset that when it rains a lot within the community, water can pool up along the curb beside her home. The district manager visited this resident's home on Tuesday, November 8th, in hopes of resolving this resident's concerns, but no one answered the door. The regional manager attempted to visit the resident today, November 17th at her home, but again no one answered. The community manager is going to attempt to contact this resident and let her know that when it rains and water pools up on the curb by her home, when times allows, the maintenance staff at Ashli Oaks will use push brooms to push the water back into the street to drain. The community is committed to resolving this resident's issue and is willing to go above and beyond to satisfy her request. We do believe this issue is now resolved.
Tammy,
Thank you for your post. We do apologize that is situation has been strung out so long, it should have been remedied immediately. That being said, your community is currently working to get bids to replace your flooring and they will be providing you with a check for the amount the work should cost and you can hire out the job as you see fit. The community is also working to schedule repainting. Again we do apologize for this inconvenience you have experienced, should you have any other issues or concerns please do not hesitate to email our customer service department at YESICanHelp@yescommunities.com. Thank you for your residency and we hope to have this all resolved to your satisfaction very soon.
Concerned Ang,
We are sorry to hear you are unhappy at the community. That being said, the community manager simply enforces the Community Living Guidelines per our company's policies and procedures. All residents are required to read and sign the Community Living Guidelines in agreement prior to moving into the community. We understand that community living is not for everyone and that it may not be a fit for you, but we stand behind our management team at Independence Station.
Best Wishes, YES! Communities
John,
The district manager is attempting to reach you to discuss your concerns, unfortunately the phone number they have on file for you is out of service. You can reach your regional management team at RM-NCG@yescommunities.com, if you wish to further discuss your concerns at this time and work to reach a resolution. Thank You.
Oak Ridge Estates calculates their water rates based on the Master meter bill. The resident usage however, is calculated from the meters at each individual home. Your monthly statement reflects both your usage as well as the rate charged for that usage. You are correct that we are not allowed, nor do we intend, to profit from water. However, we are allowed to determine the rates in order to capture the amount charged on the master bill. Those rates are calculated by an independent 3rd party whom we use to generate monthly resident bills. When we received yours and others questions regarding the May bills, we did a full investigation. We did find an error with the May water bill rate calculation and we will be issuing a credit that will be reflected on the June statement. We do apologize for any inconvenience and should you have more specific questions about how the water bill is calculated please visit your community office and Terrie Boyd, the community manager, would be happy to provide you more information.
Luis,
We understand the community management team contacted you and learned that your address had changed and that you didn't set-up forwarding services through the post office so your refund check was mailed out to the wrong address. That being said, we have voided the previous check and will re-issue a check tomorrow that will go out Overnight UPS to the new address you provided to the community management team. We do apologize for any inconvenience and we have tried to remedy this issue as quickly and effectively as possible.
Thank You,
YES! Communities
Marsha,
Thank you for bringing this situation to our attention. The regional manager has contacted your community management team to get an update on the situation. The pool has been shocked and has now returned to a standard blue color. The community management team is working on finding a pool servicing company to ensure this does not happen again in the future. We also understand that the community manager has contacted you directly in regards to your concerns and the updates on the situation. Thank you for your residency.
Marsha,
Please feel free to share our customer service email address YESICanHelp@yescommunities with your facebook group, as well as the regional managements' email address for Preston on the Lake which is RM-TXDEN@yescommunities.com.
Thank you for your post. What community do you reside in? We need more information in order to be able to look into these concerns and work to find the proper resolution.
We were able to locate you as a resident of Hidden Oaks. Per company policy and procedures the eviction can be suspended if you pay the August balance in full including late fees and attorney fees. However you will also be required to agree to and abide by a payment plan in regards to timely future payments. Please note that late fees are not incurred until the 5th of the month, so even if you get paid on the 3rd of the month, you would have two days to pay your rent in full before you would get your first late fee, another late fee is added to any accounts past due after the 10th of the month.The community must enforce all policies and procedures, such as late fees and eviction processes, the same with all residents per Fair Housing, they cannot make exceptions or special arrangements for any residents.
Since your lease term began in November 2016 you have paid after the 10th of the month 4 times and after the 5th of the month 2 times, out of the ten months you have resided within the community you have paid rent late 6 total times. If you wish to remain in the home you will need to pay the full August balance, with late fees and attorneys fees because the eviction was filed in accordance with our policies and procedures and the legal system.
