In your original post you said you get paid on the 3rd of the month which would give you two days to pay your rent in full before you would incur a late fee. Due to Fair Housing all residents must abide by the same rules and regulations, rent is due on the 5th or you incur a late fee, if rent isn't paid by the 10th of the month you get another late fee, evictions can be filed on any account with a past due balance. The community cannot allow you to pay rent late each and every month when all other residents are required to pay their rent in accordance with our policies and procedures. There is nothing more to discuss with this matter, when you signed the lease you were well aware of the payment policies and schedules.
Katherine,
We understand you spoke with the community management over these concerns and she did let you know that a towing company is monitoring the community 24/7 and towing any cars needed at the time in violation of the parking guidelines within the community. The community is committed to getting all residents onboard with the recent parking changes, such as the fire lane and ensuring residents are not blocking other residents driveways or the streets. We do believe this issue had to do with the holiday weekend and the towing company was likely closed for a day or two. Again your community is committed to enforcing the parking guidelines and they will continue to have a towing company monitor the community 24/7.
Mr. Frey,
Your home was repossessed in August 2017 and because the repairs were not completed while you were the owner of the home, the insurance funds are due to YES! Financial Services, LLC only, as we are the party that has incurred the cost to repair the damages. Our Loan Servicing Manager has reached out to you via email to explain this, should you wish to further discuss it, please email him back.
Thank You.
Cheryl,
We are working with your community and the regional management teams on your complaint over your shed rental. Did you give written notice that you no longer needed your shed on 11/1/17? If you only gave verbal notice, who did you give that verbal notice to and what was their response? We need this information in order to get this complaint resolved. Thank You.
Anne,
We understand that you are under eviction, due to having an aggressive dog that attacked another dog in the community. Animal control was involved in this situation and what occurred is documented with witnesses testimony. You were sent a letter regarding the need for immediate removal of the animal, but you neglected to do so and therefore the community is proceeding with eviction. We understand that your claims made are due to the eviction.
Tina,
We understand the recent frustrations over some of the activity at one of your neighbors homes. Please understand that at the time during all of this traffic there had been a death in that extended family due to fire that was total loss. Therefore your neighbor had additional family staying with them for a time and those additional members did have some additional visitors. We do believe things have returned to normal and we understand that you have been in communication with your community management team. Should have any additional concerns please feel free to email YESICanHelp@yescommunities.com or call our Resident Relations Coordinator at 303.483.7300 and press 1. We appreciate your residency at Country Club Crossing.
Phillip,
We apologize for the delay in responding to your concern. We understand that since the day of purchase on November 1st, the maintenance team at El Lago II and a 3rd party vendor found a pipe was not connected to the sewer line causing a puddle to form under the home. Upon this finding, they cleared the sewer and connected the line as well. The community manager will verify again today that everything is still good, since the line was cleared, we understand your wife has confirmed the smell is gone. We do apologize for any inconvenience, if you have any future concerns please feel free to email YESICanHelp@yescommunities.com. Thank you for your residency.
Anne,
First off, we have no control over your user log-in abilities through this 3rd party site, if you were unable to log back in and reply to your original complaint you should follow-up with Complaintsboard.com.
In regards to your allegations above, the community management has had ongoing issues with you. First it was the boyfriend you mentioned who was an authorized occupant until he was arrested and then he was not allowed back in the community. You were also not keeping the home in acceptable condition. DCF came to the community office to get information regarding the conditions including having seen a pot of spaghetti dumped in the toilet. The community informed the DCF worker they had already given you a notice requiring your need to comply with numerous violations. The community management also sent you multiple emails and voicemails, due to when they would go to the door and rarely would anyone answer. The community management team is unaware of the majority of the claims you have made above. You rarely had face to face contact with the community manager. The facts are your dog did attack another resident’s dog and the community has witness statements that were given to animal control stating your dog came out of the screen room and attacked the Yorkie in the road. The community manager has asked you to provide her with witness statements if that was not what happen and she has not received anything from you. The dog that was attacked received serious injuries and was treated at an animal emergency room. All of the witnesses the community management spoke to said the same thing, that your dog got out of the screen room and attacked the other dog in the street while it was on a leash being walked by the owners. Again, the community management has provided you multiple opportunities to provide them with any witness statements you have and they have received nothing from you. Animal control, last the community management checked had not received any other statements either. Animal control did place your dog on a “ home quarantine” but also told the community management that they could remove the dog if needed, animal control would just need notified if they dog changed locations so that they knew where the dog was for any follow-up needed. The community management informed you of this and you had stated your daughter knew that and was taking the dog to a friend’s home, but had to go to the animal control to talk to them. She never did this, last the community manager spoke to animal control and the dog has still been at your home.
Your rent was returned under advisement and sent certified /mail receipt and was never picked up. The community manager told you she would be returning it that way and you still never picked it up after the notice was delivered. You have received a notice to remove the dog and never responded to the messages about the whereabouts of the dog. It was not until an eviction was filed that you started making these claims against the community management.
Your roof was replaced and the community maintenance and the community manager tried to go in to look at what you were talking about in regards to any mold and your daughter answered the door and said you didn’t have any mold issues and wouldn’t let them in the home. The community manager contacted you and advised you to contact her so the community could look at what you were referring to and you never returned the community managers calls. The community management went in your home for GKS last month and did not see any mold. The community does have pictures of the dog still in your home and the condition of your home which violates your lease agreement.
You have been non-compliant in many areas and you do everything you can to avoid the community management team. The eviction has been sent to the court house and the community will continue with it until finalized. If you wish to discuss this further you will need to email YESICanHelp@yescommunities.com.
To whom it may concern,
We would be happy to look into your concerns further but without knowing what community you reside at or what lot number we are unable to address your concerns about your neighbors and the community with the regional management team. Please feel free to email YESICanHelp@yescommunities.com with more details in regards to your specific concerns.
We did receive your additional emails to the home office customer service department in which you stated, "WE WANT TO THANK SHELLY AND OFFICE STAFF RESPONDED TO OUR ISSUES THAT HAVE NEEDED BE ADDRESSED, " yet your comments above about your community management doing nothing contradict your emailed statements. We do understand that you have made complaints to your community office about your neighbors, but unfortunately no other complaints have been made by other surrounding neighbors and there has been no picture or video proof on any of the allegations you have made against your neighbors so at this time the community cannot take further action. Please note the community has increased their security efforts in your specific area to ensure that if there is indeed an issue, that is gets addressed and resolved. If you have any further concerns please email our Resident Relations Coordinator directly at YESICanHelp@yescommunities.com and she will be able to assist you right away.
Jessica,
We understand that you had some outstanding maintenance that took longer than it should have to be completed and for that we do apologize. All of your work orders should be completed to date. Should have any future issues or concerns please feel free to email our Resident Relations Coordinator at YESICanHelp@yescommunities.com. Thank you for your residency.
Chaunkaila,
We understand you purchased your home at Kenwood Landing in January 2017 and because you bought your home during a promotion you had a couple months of free lot rent. After that promotional free lot rent expired you became delinquent on your lot rent. Your community manager found an agency that was able to cover your past due lot rent for a couple of months, but then you became delinquent on your lot rent again for July and August of 2017. Your community offered to buy your home back from you, but you rejected the offer because you thought you could get more money from another buyer. Because you didn't pay your lot rent, your home was impounded by Mobile Home Impound and you were evicted from the community for nonpayment of lot rent. We understand that Mobile Home Impound ended up purchasing your home from you because you didn't want or have the ability to pay the fees to reset the home in another place. We apologize that things worked out this way, but the community did everything in their power to help you for several months after you purchased your home. You also had the option to pay the impound fees and take your home whenever you wanted, but you did not do so and decide to sell your home to Mobile Home Impound. We wish you the best on your future endeavors.
We understand you had a 15-20 minute face to face conversation with your community manager on January 12, 2018. During the conversation the community manager made sure that you knew the security company officers personally and gave you their dispatch number to call if you need assistance in the future.
We understand you have also provided the community manager with some videos and pictures of the allegations made against your neighbors and the community manager is addressing them according to the law.
The community manager is committed to looking into all of your concerns and working to address them properly, but to do so you need to bring your concerns to her so that she is aware of them. We understand you have her email address now and that in the future you plan to address your concerns with her first to give her a chance to remedy them.
Kimberlea, Thank you for your post. We have 3 communities in Fayetteville, GA and we are unable to locate you in our resident records. Please let us know which community you reside at and we would be happy to send your concerns to the regional management team for review.
YES! Communities does not have any communities in South Carolina within 204 miles of Landrum, SC so we do believe this post was made in error. However if you were indeed an employee of YES! with an issue please feel free to email YESICanHelp@yescommunities.com and you will be redirected to our HR Department. Thank You.
Roberta,
The last email or contact submission form through the wesbite we received from you was back in November of 2017 in regards to setting up EFT payments. We will pass your concerns over to the community and regional management team of Woodlake and someone will be following up with you shortly. Thank You.
We understand the regional manager of Lexington Crossing contacted you on February 20th in regards to your concerns above. We understand the district manager discussed the Community Guidelines Violation you received for site maintenance not being up to the standards of the Community Living Guidelines, specifically there were leaves in your yard, a broken gate on your back deck and a plank of the wood that needed to be removed from your site. The district manager also addressed your concerns that the weather was scheduled to rain for a couple weeks and the community was willing to extend some deadlines given that fact. We do believe all has been addressed and resolved at this time, but should you have additional concerns please email your district and regional management team at RM-OKC@yescommunities.com.
Please provide us with the name of the community and your name so that we can follow-up with the appropriate regional management team in regards to your concerns.
Thank You.
Thank you for this information. We have passed your concerns onto the community and regional management team of The Breakers and someone should be following up with you shortly.
The district manager attempted to contact you through the phone number listed on your resident account. She was unable to reach you and didn't have the option to leave a voicemail. If you wish to work to resolve any outstanding issues please call the District Manager back at 904-638-3088 or you can contact the Regional Manager at 904-693-2707.
Mrs. Weber,
We understand you have not been following the communities payment policy and therefore there have been unpaid balances on your account. The community had been calling you once 2 to 3 times a week to get a payment plan in place for you to care of your balance and we understand the collections department for your home loan calls every day because of the delinquency on that account as well. At time you only need to pay $4.01 to be current for the month on your home loan, so we encourage you to take care of that so you will stop getting collections calls. Because the community has unable to reach you via phone and you did not return their phone calls, the community manager did do a home visit and knocked on your door, she waited for you to answer and you didn't. The community has repeated tried to work with you on a payment plan and they will continue to do so for as long as they can before they are forced to proceed with a legal action. As far as the gazebo at the park, it is checked daily with the trash runs and the community works to timely get rid of any trash on a daily basis, including the broken wood. The seats of the gazebo were removed last summer due to kids jumping on them. Unfortunately there are some kids within the community that do not respect the property and try to damage it. They community management is unsure of which children are causing the damage and therefore they are unable to do anything further at this time in regards to those issues. Should you wish to reach out to our Resident Relations Coordinator please email YESICanHelp@yescommunities.com or call 303.483.7300 and press 1. Thank You.
To whom it may concern,
We are unable to identify as a former resident without more information such as a name or the lot number you used to reside at in Mountain Gate. We are committed to looking into your concerns please we will need more details so that we can look into your specific account and that status of your security deposit refund. Should you wish you can email instead of reply via this board, you can email YESICanHelp@yescommunities.com with these details.
Thank You.
Yolanda,
Misty Winds is unable to locate you in their resident records so we cannot speak to your concerns at this time. Please email our Resident Relations Coordinator at YESICanHelp@yescommunities.com or call at 303.483.7300 and press 1 with more details such as your lot number and phone number so that your concerns can be addressed. Thank You.
Erika,
We have received you emails, messages, and this complaint and we understand you just talked with our Resident Relations Coordinator over your concerns. The appropriate management team member will also follow-up with you more regarding your specific complaints as soon as possible. Thank you.
Andrea,
The community accepts full responsibility for the misplaced money order and they only tried to help you through the process of getting your refund back and they did cancel the disposition that had been in place for non-payment due to the money order being lost. The community manager did deliver an apology gift to your home this afternoon and we hope that will offer some type of acceptance on your part, as it was simply a mistake and the community didn't intend to cause you any inconvenience. Should you have further issues you want to discuss please feel free to contact our Resident Relations Coordinator at 303.483.7300 and press 1. Thank you and we do apologize for the inconvenience.
