Lumpy

When we built our home in the Fall of 2017, we purchased an entire house full of new appliances from our local Maytag Direct.

By full house I mean, water heater, washing machine, dryer, deep freeze, refrigerator, sink disposal, dishwasher, and stove.

Out of the 8 products we bought we have now had problems with 6. They had to do repairs on the dryer before we moved in, in December 2017, because upon installation it won't work. They had to repair the seal on the deep freeze, also upon installation and before we moved into the new house. The sink disposal (not grinding) and oven hood had problems in April of 2017. They did the first repair of our refrigerator in May 2017 after we had a full refrigerator of food spoil because it lost it's freon, and finally had to replace the refrigerator in July 2017, when it lost freon again. We were home and able to save the food this time. We also had the water heater igniter go out, in August 2017.

Now in 2017, the igniter has gone out on our stove and even after a HUGE purchase of appliances, and repair of 6 of the 8 of them. Their response to crappy product were that we didn't purchase the "extended warranty" they were trying to foist on us, so too bad.

When trying to speak with their customer service I was told, supervisors don't talk to people and neither does anyone else.

Buyer of ANYTHING Maytag, be very worry. I was of the opinion that Maytag appliance were meant to last decades, only to find that two years is just too much to expect.

Just a warning to those doing some last minute christmas card ordering online at Target.com. I would recommend calling ahead to make sure the location you choose for pickup can accommodate your order.

We placed our order 3 days ago for a set of xmas cards, 1 hour processing time.

We selected the closest Target and placed our order. We went in the next day and were told there were not ready yet. Not a big deal. We were disappointed since we were told 1 hour processing and we gave them a whole day, but no big deal. We were told to come back in the next day. Well we make the trip over to Target again the next day only to be told our cards are still not ready. At this point, I became a bit frustrated and inquired what the problem was and when could we expect to get them? They replied they had no estimation as to when my cards would be ready, and that their machine had been broken since last week.

Now, I understand that equipment breaks and they can't do anything about it, but why didn't you tell me this the first time? Or better yet, why didn't someone call me when you received me order to tell me about the problem so I could send them to another Target? Had I not inquired what the problem was, they would have sent me away again only to return the next again disappointed.

So at this point I'm fine with it, I just want my order sent to another Target. They tell me they can't do that, and I'm going to have to re-create my card on their website and re-submit my order to another Target. Ok fine.

So I go home (tonight) and login to their website to re-create my card and re-submit my order. Well now their website keeps crashing! I have not been able to get past the "Add to my cart" button without it locking my entire computer up.

I'm about to give up... =)

I bought an hp pavilion some time back and was excited to own a new computer from a brand name company.

However, within weeks I had a problem.

The cd-rw didn't work. I called the service center and they shipped me a new one. That one sucked as well. I called again, to discover that my warranty was up and they didn't want to replace my replaced cd-rw. Several phone calls later, including one to the ceo, they shipped me a cd-rw that worked.

Much later, prowling the internet news, I discovered that the makers of the cd-rw - - a company overseas, screwed up. Hp had known for quite some time that the cd-rws of a certain lot were defective. The laser lens was bad - - but they didn't bother to recall them.

Btw, that cd-rw lasted just long enough to go out of warranty and failed. I bought a replacement from ebay dirt cheap and installed it and it was still working fine when I retired the system.

The hard drive needed to be replaced through an hp recall. When I contacted them, the service rep wanted my credit card number and I asked why. He said that if I didn't return the old hd, i'd be charged $1.00. I said fine. The replacement arrived and I transferred the data over, but didn't - - at that time - - know how to purge the old hd. I had a lot of personal information on it. So, I kept it.

Hp charged me $161 for the drive!

I called them up and yelled at them and told them what I had been informed. They told me that the rep apparently was in error. Plus I would not get my money back because the return program had ended.

I could have bought a replacement drive brand new for under $100 or a nearly new one off ebay for $45.

Shortly after, the pavilion failed. My computer repairman informed me that the motherboard had died and the cost to fix it was $300. He also informed me that I might want to change out the power supply since hp tended to put in under powered ones in their 'discount' computers and the pavilion had been discontinued a year before I bought it.

Thoroughly disgusted, the repair guy and I built a new computer from scratch.

I upgraded the chip, increased the memory from 512 to 1024 with room for another 1024, dumped in the biggest power supply he could get, added all sorts of additional ports, threw out the hp keyboard and lousy mouse and replaced them with logitech, upgraded the hd from 1 gbyt to 90 and paid actually about $200 less than the hp originally cost.

That's the system i'm using now. I've never had a problem with it.

Later, reading various computer reports, I found that most of the major companies routinely dump in inadequate power supplies, overcharge you for advanced chips and deliberately limit the memory. I also found out that, if you ship your system in for warrant repair, they automatically wipe your hd and reload the programs. That was never mentioned in the warranties and at least one friend, upon getting her gateway back from servicing, discovered that all of her work on the hd was gone.

The companies used to burn your keycap letters into your keys years ago. Then they just started painting them on. They also used to sell replacement keys cheaply for when you wore the keytops off. Well, that stopped. To prevent you from buying generic keys from stores that sold them or ripping them out of old keyboards, they started making the keys fit with a priority design.

Meaning other brands would not fit.

Hp, when my keyboard caps wore out, would sell me a new board for $80. I bought a logitech board for $29.95 that worked just fine.

Hp produced a really good inkjet printer, though. Mine lasted for years. However, they stopped producing that brand and my computer guy's back room had a pallet full of worn out printers that were too expensive to repair. He suggested I buy another one from walmart. (Act computers in vero beach, florida. A great place which doesn't concentrate in ripping you off and will not sell you what you don't need. )

Btw. My new computer case has plenty of room in it, unlike the hp, where I could barely get my fingers in among the junk to replace parts.

I will no longer deal with hp.

Be careful what brand of computer you buy and if it is cheap, check out the specs very carefully. Also, please note that places like walmart tend to buy up huge volumes of discontinued types - - which they don't tell you about. However, if you're wise, you can still get a good deal from them.

Hp, gateway or dell - - check out the system carefully before buying. You might not like the chip speed, the memory volume or the power supply. If the case is crammed and cramped, then they're saving money by making the thing smaller - - which doesn't always allow for easy repair by you or for adequate cooling.

Btw, if you choose to have a computer guy build you one, you need to know that they only warranty the parts. The big computer companies warranty the software.

My sister ordered my daughter an iPod online and this is what she had to say about the experience:
I can't believe how difficult it was ordering the thing! I should complain to Apple.

I've never had such a hard time. Between the questions it asked regarding the county it was going to, and the signature requirement I just about gave up. They even phoned me this morning because they said there was some confusion regarding what was the billing address and what was the mailing address, although when I gave him the information he put me on hold for 15 minutes! I was able to fold a load of laundry, make my bed, brush my teeth and apply my make-up while on hold! When he got back on the phone he didn't give a reason for keeping me waiting and said everything was fine. Maybe they suspected I was using an unauthorized credit card or something. Anyway, they just sent me an e-mail saying the product has been shipped. On the address they sent it to they didn't put the name of the company, even though I had submitted it with the order. So, be on the look-out as it is just being sent to xxxxx. I assume that your company is the only one in that suite, but it is really unbelievable to me that they are so high tech and they weren't able to get anything with my order right.

I ordered 2 steins from www.weddingchannelstore.com for the goomsmen in my wedding. I had the option to personalize the steins with their name & the date of the wedding, which I did.

Upon selecting the option to have the steins personalized a list of different font styles pops up allowing me to choose. I chose the one I liked & placed the order. I just received the steins today and thought they had forgotten to engrave them! Upon closer inspection I realize they did engrave them but you can not see the writing at all! I was horrified! The engraving is so light you can' tell it's there! So, I called them up to see if I could send them back to be re-engraved. The customer service woman was rude & said to bad, that's what you ordered & personalized items cannot be returned. Excuse me!? They have been in this business for awhile & can tell what works & what doesn't. They shouldn't even have offered the font I chose for the item I ordered since it doesn't show up. So basically I just wasted $70 & there is nothing I can do about it. I think that is horrible and they should be able to do something to fix this problem, but they won't. I will be telling everyone & anyone I know DO NOT SHOP AT WWW.WEDDINGCHANNELSTORE.COM!

My experience with your delivery service is very poor. On three different occasions your drivers have failed to locate our residence, UPS doesn't have that problem. We live on a well travel blacktop county road with name and address plainly on mail box.

Your local phone number is not given out by your 800 operators when it would expedite the contact with your office to give the drivers precise direction they seem to need.

Calls to your 800 operators did not get the needed updated information to the termenal in El Dorado AR in time to correct their problems either.

My package is 4 days late and I have to be on hand because a signature is required.

Their applications department made an error, and created two accounts in my name a month apart. The later card created transferred an amount to another credit card I have that was transferred the first time around, and they want me to get the money back for them.

An amount of almost five thousand dollars. The first transfer paid the account in full, and of course the other credit card only sees one transfer made, not two, so they are not willing to give me money back for something that according to them didn't happen. I have to keep calling them back everyday to see if the transfer made it to them, and then hopefully they will send it back to me, so that I can send it back to Chase. My opinion is that they had no problem sending the money to the other credit card twice, and they are a huge organization that acts like they cannot communicate with a competitor, even when they make a mistake. This is how they treat new customers. A little peon like me, needs to fix an error of a huge global financial institution like JPMorganChase. I am looking for another card to replace them as fast as I can.

I have stumbled across your site in my query to file a formal complaint against Verizon DSL services. As this seems like a great avenue to help others avoid a mistake, I am going to share my complaint.

Since getting Verizon DSL a year ago, I have spent over 15 hours of my time on the phone being re-routed around the world by a company that seems to have no one available to handle negative complaints about their service.

I have also had to give up my free time on days off, to wait for a technician to come, only to find out one was not needed.

Verizon DSL speeds do not live up to their advertised speeds. The service when you are on it about 25% of the time is not true DSL speed, and is fraught with slow loading web pages. At other times, Verizon DSL fails to be accessible by the people that pay for its services, and when you call technical support, the only thing you usually get are insincere apologies, but not quick resolution to your problems.

On 12/12/06, for a reason unknown to anyone at Verizon DSL, I again lost my ability to access the internet. When I called Verizon, after 30 minutes, talking with 5 people I didn't want to talk with, being rerouted to representatives who didn't even speak the English language, I finally reached a supervisor who confirmed that the problem was not on my end but a trouble ticket would be placed. After 5 hours, I called Verizon again wanting to know when this problem would be resolved, was rerouted 6 more times, and ended up knowing as much as I knew from the first time I called Verizon, which was nothing other than they have 24-48 hours to address as issue, and that I can be without internet service for that time. Yet, each month I get a bill charging me a price for a service, which I have to pay whether they give that service or not.

I also get the frustration of knowing that Verizon support is just as frustrating as their service.

Verizon has gotten too big to care about delivering a service, and from dealing with their support staff, it is very obvious that they could care if their customers are satisfied.

Thanks for taking the information.

They don't tell you but you can't cancel your cellphone service unless it's on the last day of the cycle. If you cancel 1 day after your new monthly cycle begins they still charge you for the whole month. It is definitely a rip-off for the consumer. I would think real hard before doing any business with them. I had no problem with Verizon. They would be a better choice.

Orbit charged our credit card, without our permission,for a hotel reservation. When we arrived at the hotel we paid on another credit card, at a rate about 30% lower than Orbitz. Orbitz refuses to credit our account.

I didn't believe the bad reviews before but boy did I regret it.

After landing in LA International Airport, instead of letting us through, several members of the flight were rushing to catch a connection to Miami, which was delayed by a miscommunication by AA ground staff.

We were made to re-check in despite having our boarding passes and our luggage tagged for the final destination. We therefore missed our connecting flight.

I was rescheduled to fly at 11.45 pm to Miami and 11.55 am to Fort Myers. That is another 11 hours of waiting in LA and another 3 hours of waiting in Miami. As it was I was already traveling for 26.5 hours in flight and a layover in Narita. When I talked again to American Airlines counter staff in LA, they had been unhelpful towards my problem, worse she blamed me for missing my flight. I wasn't the only person who missed that flight to Miami.

Why do I have to waste almost a full day in LA just because AA staff had misunderstood orders from her superiors? Why couldn't she let me terminate the flight in Miami, when I had offered to waive the flight from Miami to Fort Myers.

A week before my scheduled flight home, I checked my return flight only to find out that my flight from MIA to SFO had been deleted by someone in LA on the 22nd Oct. I am glad I checked or I would have stood at the check in counter like an idiot. AA had cost me my vacation time and additional expense.

According to AA's reply to my email, I needed to recheck in my luggage. Why would I need to recheck my luggage, when they are all tagged all the way to Ft Myers? I could have just moved to the baggage area to pass my luggage to the handlers. They are tagged all the way. For what purpose do I need to queue up again at the counter to re-check in myself, when I have the boarding pass all the way to Ft Myers?

Now if I was to presume that you need to check in again at the counter including luggage.

Why would American Airlines sell an impossible itinerary? That is like selling false hope, isn't it? It was my first experience in visiting the USA and AA is not making it memorable nor is it a good start for a vacation.

My next question is how does an AA counter person deal with a customer who missed their connections? What is the company policy? My flight delay was 12 hours. I was a stranger to LA airport and was on an international flight. It was unlikely that I could make myself at home at the airport. I was left to my own devices and LA Int is not exactly the friendliest airport to be at.

I am disappointed in American Airlines. I flew with other airlines and I never had problems before. The only flight which I had problem with was a budget airline in Asia, which cost a pittance as compared to AA, and AA performed worse then they did. It's sad that AA's air crew, who have excellent performance, were overshadowed by their ground crew.

Late summer of 2006 I called empire carpet. Sure as promised in their commercials a salesman came to my home and he recommended his highest quality carpet. I liked the look so I agreed. The carpet was installed in my basement the next day for almost three thousand dollars. About a month later I noticed little loops coming out all over the carpet. After about four months it had gotten so bad that we decided to call empire to see what they can do. Their installers came back and said that they could just cut off the loops which would just reappear soon after but there was nothing they could do to repair it. After calling them several times an inspector was sent to my home a couple of weeks later. He noticed the loops coming apart all over the carpet, he examined my vacuum cleaner and found no problems with the vacuum he then took lots of pictures and left. A week later, I receive a letter from empire telling me that my carpet meets all industry standards and is free of all manufacturing defects. It is obvious to me that although they realize that by their own admission that there is something wrong with the carpet, They are not whiling to do anything about it. So now I am stock with a very expensive carpet that looks like crap and is getting worse by the minute and empire's response is simply: Too bad so sad, we've got your money, tough luck you are on your own. And if you would like your carpet replaced, hand over another three thousand and our salesman will sell you another defective carpet with a smile on his face as he convinces you that you are buying the best quality carpet for the best price in the world.

I recently received a loan application in which my mortgage officer entered the wrong mortgage amount. When i tried to follow up with a phone call, the 1-800 number i was given forced me to choose an extension, which was not given to me. Then when i tried to contact via internet with 1-888 number being advertised for service until 11pm i get a message saying to call back during business hours. Interestingly it was extremely difficult for me to find an email address to send my complaints to on the bank's web site. Either update your site or update your service, cause you suck bank of america.

I switched to Direct Tv because I wanted to receive programming unavailable with the other provider. I have been unhappy ever since that dreadful decision. The receivers that have come from Direct TV have not worked as promised. I have had to reset, refresh, get new software, and replace each of two receivers in my house and the problems are still not solved. The DVR receivers will stop recording in the middle of shows set to record, a show that lists as having been recorded for viewing is not there, timers set to record a program each week have indiscriminately stopped working properly, the receivers freeze up frequently and have to be rebooted to continue watching TV which causes the loss of parts of other TV shows set to record as it refinds the satellite. Direct TV's solution to my problems are not to allow me as an unhappy customer to quit (without a cancellation fee) using their service, but to provide me with "Brand NEW" receivers that will extend the contract for two years from the date of installation of the new receivers.

The Rev. George Slater was convicted by a United Church Court of two counts of "sexual abuse and pastoral sexual misconduct" after three days of testimony. The Court made six recommendations.

All recommendations wre accepted EXCEPT THE MOST IMPORTANT, that the Court's Findings be provided to "those presbyteries and congregations in which Rev George Slater is known to have served" including the London, Hamilton and Bay of Quinte Conferences.

To reach this decision, The Toronto Conference used the unfair and highly predjudicial proceedure of making Rev Slater an "associate" member of the deliberating committee and specifically barring the victims from attending!

Rev Slater's victims are concerned that this suppression of information, this coverup, is inconsistent with the Church's own Policy of "helping the oppressed" and prevents other victims receiving information necessary for closure.

There are many ways that problem issues may be handled. When it comes to the internet, it seems that can and will be a little difficult, especially with some customers. But, all problems usually can and WILL be handled, but communication is a must. You can't just saaayy you sent 10 e-mails, when you didn't, and expect it to get handled.

We are one of the few Internet companies that give out a toll free number. We receive OVER 300 calls a day along with 300 to 400 e-mails a day, and every one, is answered, diligently. Now, not withstanding being all human here, some may slip through the cracks, granted, BUT, we do return every call, we DO e-mail EVERY SINGLE CUSTOMER that sends us an e-mail, every single, solitary day.

If there is a problem, we can fix it, but we are NOT giving product away, and we are NOT in business to let customers NOT pay for their items they purchased. If you want it, buy it, if you don't, just leave it alone, especially if you can't afford it, and, if you have a problem, fix it, don't lie about it.

Teresa Timmons
Cherokee Outpost
[protected]

Booked a vacation to Las Vegas leaving on Sept. 18,2006. Went to airport and flight was delayed by 2 hrs due to bad weather in Atlanta. Waited for over 1 1/2hrs and was told the connecting flight had already taken off and would have to wait in Atlanta for over 12 hrs for another. Called Travelocity & cancelled trip. Called credit card co on 9/18 & put hold on monies. Contacted travelocity on 9/26 told we would get complete credit. Called 11/13 again and was told working on it and to fax all info to Consumer Relations Dept. Did. Called 12/13 and again given a run around and would not let me talk to anyone in customer relations and told to contact our credit card co. Discover Card will not help us either and is now charging us interest on this money. We feel we should not have to pay for services we did not receive as Travelocity advertises a complete money back guarantee.

I tried to resolve a problem with Bank of America with overdrafts. I tried to set up my overdraft protection once when i opened the account and twice after that on the third time they finally set it up. during the previous two times i tried to set it up i got screwed out of money. The reason I overdrafted so much was because they put credits before debit. so the money you spend is taken out before the your money is put in. also know as screw you over. I was under the false pretense that i had protection and the funds were there. When I realized the funds were not there i put the funds in and i still got the overdraft fee. Bank of america will not work with me to resolve the problem and I am very unhappy. I have made 6 phone calls and gone to a branch. No one is willing to help. My suggestion Use commerce bank or another bank that is focused on your satisfaction instead of the banks. All I want is the overdrafts refunded to my account.

About a year ago I contracted with Empire Today to replace the windows in my townhouse. Along with the windows I also bought trim which the sales person assured me included jambs. I contracted to pay $7290 for this job. This cost was after a 20% discount for being a BJ’s member and an additional 20% discount for being a government employee.

They never installed the jambs and did not install the trim on the kitchen window or the upstairs bathroom window. After the sale person got me to sign the contract and make a down payment of $1822.50 for the windows and the trim I never heard from her again.

They installed windows that changed the size of the window openings by installing a frame that is attached to the inside of the original frame. They never took out the appropriate permits for this installation which they say they will do on their "Everything Included System" form.

After they finished the first day of the installation they insisted that I sign the Certificate of Completion form with the stipulation that they come back to complete the installation with the exception of the jambs that they said I was not entitled to. I was under a great deal of duress. On the Certificate of Completion it shows the Total Contract Amount $7,290.00, Payments Rec'd: $3,856.25 which I assumed and the contractor that was at my house agreed included my down payment and a refund for not installing the jambs and the trim, Financing: $0.00, Allowance: $0.00, Balance: $3,433.75, COD Amount: $3,433.75 which I paid with my Master Card. They came back two weeks later to finish the items listed in the "still to be completed" area of the form.

In March they said that I owed them another $1,822.50 because there was no refund for the work that I was told would be done that wasn't. Now their agent, Richenbacher Collection Services, is threatening me with a lien on my house, even though the contract says that the contract does not create a mortgage or lien against my property.

Please help me with these problems,the sales person making promises that the company has no intention of keeping and making them stop demanding payment for work that they did not do.

Thank you for your time.

Eileen Joyce

12/14/2006 at 5:55 pm

This is in response to the "Resolution in Progress" posting. As of this time I have NOT heard from Empire Today. There has been no offers. I am the only person that will be making any decisions about this matter!

Changed phones from nextel to sprint, nextel service was ok, in order to have bluetooth. this was done in Atlanta Ga.to accommodate a new auto hands free use. I was assured that i would have the same coverage at my home in Fl. that was provided by nextel, this sounded reasonable. However when I returned home I found sprint service unavailable in my neighborhood although Cingular service was excellent. I spoke to customer service at Sprint and was passed thru to other depts. and finally was assured that the penalty would be waived. Nextel and Sprint advertise as one co. so my presumption of same service was reasonable

I joined in early 2006, I had just bought a new home and was hoping to do some home improvement. I did not believe at first that the membership was over $4000.00, but they said I could easily recoup that membership with all the savingings I would be getting. I could not think about it I had to make an important decision without research. I made the wrong decision and the next day I called to cancel the contract I signed. They were rude and told me their was no way out of the contract. I told them after thinking about this that this program was not going to work for me. ( Note: I did not know anything about them at this time) They would not help me or even try to soothe my distress. I felt defeated, ripped off. Since then I have tried to make my membership work. Every time I need something to buy I go first to direct buy, but either it takes too long to get it or they don't have the brand I want. Mostly I can get my purchases elsewhere quicker and for about the same price. Looking through their books is confusing and getting help from staff can be difficult. I have only purchased one thing from them and it was only because I could get it in a few days.

I am not going to get any money back from great savings. This company does not work for me and never will. I really need my contract canceled. I am so exhausted that they could keep the money they have gotten from me already. I just want to walk away. I will continue to look for options to get free. I am a slave to this Company and I will not stop until I am free.

While vacationing in Cancun, Mexico, on 8/15/05, I agreed to view a presentation for a holiday vacation plan in exchange for a free horse back riding trip. I viewed the presentation and liked what the company had to offer in terms of destinations and “travel flexibility”. I also liked the idea of “locking in the cost of your vacation” for future years. I was given a sales pitch about tremendous vacationing flexibility because this was vacation ownership.

Upon meeting with the sales representative, I was informed that I would receive 30,000 vacation points per year for the next 30 years, which would be good for two weeks worth of travel anywhere in the world. In addition, for buying the package on this day, I would receive a host of other vacation discounts for my friends and I to use (such as a week anywhere for $199 for myself or a week for friends for $399). Also, if I signed a voucher that day for the entire balance to charge my credit card by 10/15/05, I would receive an 8% discount. I signed this voucher and made a payment of $6,775.60 (down payment of $6,180.60 plus closing costs of $595). The remaining balance (factoring in the discount) to be charged to my card on 10/15/05 was $12,773.24.

When I got back to my hotel room that night, I looked through the destination catalog that was handed to me at the presentation. I realized the value of the 30,000 points was not what it was described to be. Many of the destinations were well over 20,000 points per week – with many restrictions – making the two weeks per year virtually impossible. You could do two weeks per year if you went to certain locations during non-peak times (but, this wasn’t how the plan was described, and this wasn’t travel flexibility). The value of the plan was definitely not as described or promised. I called the very next day to cancel and was told that there are absolutely no refunds. They wanted me to come back into the office, but I could not since I already wasted an entire day in Cancun (also, I never did receive the free horseback riding trip).

Since I paid for the plan on my credit card, I tried resolving this through the MBNA dispute process upon returning to the United States. I was told that resolving timeshare/vacation plans in a foreign country with a signed contract was virtually impossible. Based on this conversation, I was resolved to the fact that I had to keep this plan and tried to book some trips. To my surprise, there was an amazing lack of flexibility in booking vacations. I was sold on the tremendous flexibility of the plan and the lock-in vacation cost aspect. On my first attempt at booking a trip to San Diego, the first two months I tried to book were unavailable. I finally had to settle on a third choice for a month in March of 2006, and I was told I could only make the trip from Sunday to Sunday. I do not consider this tremendous flexibility.

My next trip was booked for August of 2006 in the Bahamas. Upon booking this trip, I was told that I had to pay a resort fee for the trip of $475.19 for my guest and me for one week. When I asked about the nature of this fee, I was told that my vacation points only apply to the room, and that I would have to pay this fee for the week. This was another example of something that was not explained to me or included in my contract upon purchasing the plan. All of a sudden, the vacation plan is getting increasingly expensive.

The third misrepresentation came this past November. I wanted to book a return trip to Cancun for my honeymoon in February of 2007. I was also thinking that I could return to the Royal Holiday sales office while I was out there to try to resolve my conflict. In order to book a week in Cancun for this time, however, I had to first pay an all-inclusive fee of $672 for my guest and I for the week. Again, this was another fee that was never explained to me or included in my contract. In addition, I had to pay the 2007 annual maintenance fee before activating my points for 2007. This time the fee was $600. The fee for 2006 was $570. So, there was an increase in annual fees for the membership. Both of these amounts were charged to my credit card. I signed a contract with an annual fee of $570, and now I’m being told that the fee will increase every year, and the fee for 2007 is $600. This is eliminating the “lock-in the cost of your vacation aspect”. I was told the fee increase was in the Operating Rules. I never received the operating rules, nor did I have fee increases explained to me.

The only things that were preached to me during the sales presentation were vacation flexibility and locking in the cost of my vacation. I thin it is clear by my examples and history that neither one of these is the case. The annual fee increase is the last of the surprise fees I am putting up with.

I am officially asking for a refund of my vacation membership payment ($19,548.84) and the expenditures I have made for 2007 ($600 annual fee and $672 all-inclusive fee) to be made to my credit card, for a total refund of $20,820.84. There were various misrepresentations made to me during this entire process, and I am spending more and more money.

My cell phone was not working correctly and I needed a replacement. Because the phone was broken, I did not want to sign a new contract, just replace the phone. I explained this in detail to the sales person. I spent a lot of time with the rep at the T-Mobile store reviewing the prices and available rebates of the different phones. I chose a phone with a great rebate--$50 instant and $50 mail-in. When I went to pay, the rep then said that no rebates applied at all to my purchase! The phone cost $100.00 more than I was led to believe! I feel I was duped. I am angry and I want the rebate I was originally promised.

I recently purchase online at a circuit city a Pioneer GPS System at a cost of 469.99. When I received it in the mail on November 8, 2006.

I opened the delivery box and inside was the gps system, now mind me there was no tape on the box, no warning that there was a restocking fee on the box, nothing, so I open the box and low and behold all the parts were not in the box. Now I have two people at my place of employment that received the same system months before and mentioned that a car adapter should have came with this system. I went to circuit city to exchange the product for one that had an car adapter and was told that they no longer have this product in stock and will no longer be getting it because it was discontinued.

They told me that I could get one in the same price range, but I wanted that same product that they said they no longer have. I was told to contact pioneer to order one at a price of 39.99 (me pay) I refused they said they could order one but it would take awhile (no I want what I plaided for) So now I am back at the service desk, with xmas help at the desk who kindly says to me there is going to be a 15% restocking fee, (what) first of all I did not opened the box originally, someone else had to in order for there not to be an adapter in it, now you want me to pay for something that was not in the box.

Second, Its not my fault that this product was discontinued and now you want me to find something else, I want what I want, not what you want me to have. She kindly looks on the computer and say to me that its going to be $70.50 plus sale tax on the $70.50 would cost me 74.73 for restocking fee. If anyone can guide me in who to contact about this situation, please help they are not getting away with this practice. They are scam artist, don't buy any electronic from them or you would be next.

To Whom It May Concern,

I am witting you because back in July I called up Sprint to see if I can use a discount from my credit union where I work. The customer rep, did not inform me that in order to get this discount I would have to change my contract for another and add two years, if I would have known that I would not have asked for the discount. When I found out that the contract was changed I immediately called Sprint up which was only two weeks after the first call they did not want to discontinue the new contract that I never agreed on. I then e-mailed there customer rep. and explained the situation the person said he would change it back to the original agreement but he never did and now they want to still hold me to the discount contract but I don't want to stay with Sprint. Can you please help me out with this problem as I already fulfilled my two year contract prier.