The complaint has been investigated and resolved to the customer’s satisfaction.
In October I switched to Comcast business high speed internet, and also changed my telephone from QWest to Comcast, bundled with cable television service. I had paid three months ahead so as not to have to bother with details during my busy retail season. Nevertheless, I got two letters (to my residential address rather than my billing address - I still...
The complaint has been investigated and resolved to the customer’s satisfaction.
I just got off the phone with Waterboss customer service. I have owned one of their water softeners for about 5 years and the thing has not worked properly since day one. (Well documented by their own reps.) I just had to buy a 45 dollar part that may or may not work and I can't return it if it does not work. I voiced my complaint to "Rick" and his response...
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent this letter with a copy of the search showing 4400complaints against Dell to the Federal Trade Commission
JUDY PERRONE, CMA RMA
December 12, 2007
Michael Dell
C/O Board of Liaison
Dell, Inc.
One Dell Way, Mail Stop RR 1-33
Round Rock, Texas 78682
RE: Inferior Products
Customer service
Dear Mr. Dell:
The purchase of a Dell laptop has been...
The complaint has been investigated and resolved to the customer’s satisfaction.
As per the letter with the 6 attached vouchers all at $400.00 value and the merchandise data on the back of the vouchers. They varied from a balance due from 69.99 all the way up to 379.95. I elected one such voucher towards a pair of HIS and HER Watch set and sent in a personal check for the difference of $69.95. I have all the documents with me including...
The complaint has been investigated and resolved to the customer’s satisfaction.
After being told my disconnect fees would be waved, they still took the money from my bank account. After much deliberation with customer service (being transferred many times and on hold for hours) I finally got someone to send a check. Then, a week later my account showed another withdrawal for that amount. That is the final chapter in the worst phone...
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed my order for a 05 Solid Color DOT NXT Half Helmet - Color Flat Black - Visor no - Size Med - Meets or exceeds DOT FMVSS 218 on May 7 2007. I received my order confirmation of my order from Google Checkout on May 7, 2007 12:pm for the Helmet at the cost of $154.95. It is now Dec. 18th 2007 and I still haven't received the product. After sending many...
The complaint has been investigated and resolved to the customer’s satisfaction.
Complaint Description:
I made a purchase back in July/August 2007 from a online store and paid it through "Bill Me Later" - 6 month finance purchase offer. Being an IT person and working for a big bank, I deal with all my payments and invoices online. Upon receiving their very first statement, I signed up with their online website, selected the option to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could trust this name to send me only the BEST of quality boots. They sent me a pair where the left boot was mal-formed and facing out to the left. I sent them back, and then to Knoxville, Te US
I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could...
The complaint has been investigated and resolved to the customer’s satisfaction.
Recently i had transferred some money to my parents in India by Western Union Online Money Transfer on 6th of Dec. On 8th of Dec, I received one mail from Western Union saying that the money was picked up, though my parents never picked up the money.
I tried calling up the customer care but in vain as they had no idea of what is going on. They gave me an...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing a complaint to u about Rent-A-Center on 215 E University dr. Ste McKinney Tx 75069-1876 Phone: (972)542-0324 LOC: 4714-M.
They came and got my sons Computer and they took speakers that were not theres and now they will not return them back and they said they gave Christopher Hernandez speakers and they in fact did not. We have since then tried...
The complaint has been investigated and resolved to the customer’s satisfaction.
Toys R Us Online Shopping
I am writing today looking for direction on how to move forward with a complaint against Toys R Us and what rights I have as a consumer.
On 11/28/07 I made an online purchase at ToysRUs.com. The transaction was sent to my debit card bank and the funds were placed on hold. On 12/5/07 a second transaction was sent to my debit card...
The complaint has been investigated and resolved to the customer’s satisfaction.
Founders Insurance Co.
1645 Birchwood Ave.
P.O. Box 5100
Des Plaines, IL 60018
(847) 768-0040
On the evening of Friday, September 9, 2007 in a parking lot in Elgin, IL., a vehicle insured by the above insurance company struck our parked van and fled the scene. Including myself, there are two eye witnesses to the accident. The license plate of the offending...
The complaint has been investigated and resolved to the customer’s satisfaction.
Ripped-off by Woodman entertainment!!! I ordered twice at Pierre Woodmans, Woodman Entertainment company. Both times they ripped me off. First time: they did not apply the announced 5% discount on my order. Second time: They applied, without any prior announcement, a 34,00 EUR transportation charge.
On this last order, Woodman entertainment wrote a credit...
The complaint has been investigated and resolved to the customer’s satisfaction.
An immediate family member received an application several weeks ago from Continental Finance Company, LLC, an affiliate of First Bank of Delaware. I watched him shred the application (as we have taught him to do with most documents for security reasons). He never acknowledged nor applied for the outrageously expensive card. ($200 activation fee for a $300...
The complaint has been investigated and resolved to the customer’s satisfaction.
Dish network promises one thing and delivers another. they promise rebates they do not give, they promise good service which they do not give, and they promise they are better then the competitor which they are not. Dish networks service is a far cry from a good. you sign the contract and they do not live up to there end of the deal.
They came to my house...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a scanner at my local Staples store on 12/13. The store personnel couldn't figure out how to either generate my rebate forms from the register or give me a blank one, so after ten minutes of their fumbling around and handing me things that had nothing to do with the scanner I'd purchased, I asked for a refund. My refund was processed within ten...
The complaint has been investigated and resolved to the customer’s satisfaction.
DentalPlans.com ripped me off when I first bought a plan from them that was no good and was not accepted by any dentist, then one year later, they charged my credit card for an automatic renewal even though I reported to them from the beginning that I did not want their plan, that their plan was bunk, and I was very disappointed with their service.
After...
The complaint has been investigated and resolved to the customer’s satisfaction.
I Took out a loan with them maybe 2 years ago, for more than 2,000 dollars, and they would not tell me the interest rate until after the loan was settle, and the interest was at least 500.00 dollars on top of the loan, and the next month they started taking payments of 215.00 a month and i don't think it was fair, and now i can't get any thing on credit...
The complaint has been investigated and resolved to the customer’s satisfaction.
Misleading shipping information, cancelled my order without any contact and refused to correct their website mistakes. Worst of all, upon contact and after I told them I would contact the Better Business Bureau, this is the reply I received through email (not edited):
Thank you for a good chuckle!:-)
You were clearly mistaken. No where did we "clearly...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered earthlink satellite thinking i was going to get really great service for my area. They came out and installed my satellite immediately. My service was slower than dial up. I called up cust svc. I spent 6 hrs on the phone being transferred from dept to dept with no resolution.
We ran various speed tests and still they could not help me. So i asked...
The complaint has been investigated and resolved to the customer’s satisfaction.
M&S lists products as available for delivery when they are not... It is a totally misleading site which can waste hours. The stock availability is not updated frequently , even the staff in online services do not know. the syatem sometimes can take orders for items which are not, and never will be in stock. It is a shambles .
The complaint has been investigated and resolved to the customer’s satisfaction.
I was shopping at advanced auto parts today for cleaning supplies. When I was done gathering what I needed, I went up to the counter to get in line. At this point there were 2 employees at the parts counter/register and 5 customers total in 2 different lines waiting to be helped. While I was waiting there, another gentleman walked in with a drive belt and...
The complaint has been investigated and resolved to the customer’s satisfaction.
Honey baked ham company put a $7 coupon in the local paper her in metro detroit - for the past two holiday seasons.in an attempt to undercut local retailers - who have invested a lot of money to put their honey baked express kiosks in their stores - they are refusing to honor the coupon when redeemed by a honey baked express retail location. Hundreds and...
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell uses DHL shipping company to send electronics when purchased online. I purchased a very expensive piece of electronics and it was shipped by DHL out of California. I used the ability to track shipment online and saw they would attempt delivery on the 13th which is the day I was out of state on business. When I inquired, I was told Dell require...
The complaint has been investigated and resolved to the customer’s satisfaction.
Its been over a month since I applied for a Reliance Broadband in Mohali(Punjab). My cash has been encashed yet no sign of any connection. There is no number on the receipt or any reference number because of which the Customer service cannot find the status. They ask to call the local executive who contacted for the sale. He either does not respond or make...
