The complaint has been investigated and
resolved to the customer's satisfactionResolved Dover Oil Company — Irreverent attitude!
resolved to the customer's satisfaction
Dover Oil Company
239 Dover Rd
Toms River, NJ 08757
I talked to one of the owners of Dover Oil in South Toms River, NJ and received, what I thought to be a price of pumping out my existing oil from my underground tank and then having them remove the tank and dispose of it.
During this process, they were going to place a new oil tank in the basement and connect it up then pump the remaining oil back into the new tank with a filling of the new tank. I had the other owner Robert (Casey's brother) come over and after going over the installation, I asked about the outside tank. He said "We do not remove underground tanks, we just install new ones in basements or outside - above ground. He was very pleasant, but I just could not believe it after getting a price from his brother, so I called Casey and told him that I had a price from him and asked him twice to explain it. He then got very irate and even from the start, I felt like I was wasting his time and I just asked him twice, why I had a price from him to remove the outside tank. His final answer was "I guess I was just screwing with you then." I just could not believe the attitude of this "businessman".
I was looking for a complete fuel oil company to not only remove the old in - ground tank, and replace it with a basement oil tank, but an oil supplier, and maintenance for my equipment. I guess I'll have to go elsewhere. What a difference in brothers! He's the only other one who's been like that. All other contractors (at least 6) have been very pleasant, knowledgeable, and motivated and completable for my business. This was what happened from my point of view, and I don't know why.