$1.97 ok great for a cd. Now a $99 charge on my credit card, fighting the card company to clear this up, I will definitely watch what I do online more closely to avoid another mess like this. Grantmyoffer.com- thanks but no thanks!
I checked my account and saw there was money collected in the amount of 29.95 to Fit Factory... I had never even heard of this company... I also ordered the acai berry which was free. All i had to pay was 3.95 for shipping and handling... I still have not received it... it's only 30.00 but I'm a single mom and every penny counts... I'm so upset... and i don't know what to do about this... not to mention that the phone number provided is an invalid number...
I know a lot of people are being scammed this way and don't even know where to start to fix this issue. I have called the company's phone number 3 times to cancel and still i am being charged. This is an outrage and frankly is absurd that is hasn't been taken care of after all the people they have ripped off. If anyone has an idea to go after this company please let me know. My phone number is [protected] and ask for Joe or leave a message and i will get back to you asap.
I ordered shoes from freestyleshop.com and never got them! My money was taken, but no shoes! E-mails are never returned and phone is out of service. My son was counting on wearing these shoes for the first day of school. What a Scam!
Ordered 5 magazines at their $27 offer price. Was charged $91.89. Operator asked if I was not told about their 'processing fee' which I was not. Was told I would receive my money in 3-5 days and was sent a confirmation e-mail.
Will post back when/if I receive my money back.
Just received an invoice for a healthcare technology event 'Healthcare Technology 2009. I never signed up for any such event. It is supposedly in April (27-29) of 2009. Event is 1779.95, but they graciously gave me a 20% early registration discount, so my final amount was $1423.96. The website is a shell (only a top-level page, no company info) and when you call the phone number, any extension takes you to voicemail.
I ordered two types of coffee (one pouch of each). I have never received a conformation email, much less a delivery conformation. When I ordered the coffee they said the total cost was approximately $14.95 for the two pouches.This was supposed to be a one time offer and order. I was billed $38.95! Four days later they billed me another $38.95! The next day I received another shipment of coffee. I never received a notice of shipment from them AND I never ordered the second shipment. As others have reported the second order put my account in the negative and I was charged for that overdraft. After calling them they said the did send a welcome email. They did not! I searched over 2700 trashed and scammed email looking for any thing from them but to no avail! They told that they would give me a full refund after I returned the order. They will not recoup any bank charges that have incurred from the over billing.
October 2007, car was totaled in accident. Took 6 weeks of phone tag to clear up the claim, but it got done due to some hard work from our agent. Our agent took the info on the new car, and updated the records and ordered new cards so plates and registration could be transferred.
Shortly afterward, our agent stopped dealing with AF. We called AF directly, emailed, and called again. 'Please send us the policy on the new car so we can transfer plates.' After the 1st of 2008, we contacted the original agent. Within a day, we had all the info we needed to set things straight, with another reliable company.
Finally, in March of 2008, I got a letter from an agent in another town 18 miles away. It was a nice intro letter, welcome and all that. We finally were sent new insurance cards... on the vehicle that was totaled. I contacted the agent in the letter... and left a voice mail... several in fact. Polite ones, like...please call me, I have a question about a policy?
A few weeks later, I got a collection letter from a AF for insurance due on... you guessed it... the totaled car that AF had somewhere in it's inventory of scrap cars.
SO, I called them. They told me I had to prove the car was totaled... (huh? they have those records, don't they?) and I was obligated tom pay the insurance payments from January to June. They had sent out cards for that car, remember?
I had them put disputed in the claim and asked them to verify their own records.
I requested info from Anchor Financial House about the possibility to take over delinquent home payment. I specifically told the man not to charge my card and he assured me that it wouldn't, but two days later it was charged. When I called to find out why they had charged my card and to get my money back, the woman I spoke to told me that they would issue me a refund, but they will have to find the recording of my conversation. I kept on calling and they told me they don't have any recording of my conversation, but still refused to refund me my money. Instead I was told to wait for 90 days and to go read the terms and conditions. If there is anyone else who had been wrong by that company and is interested in filling a petition, please contact me.
Received this electric knife set as a gift. It chews up the roast while slicing it. Lots of "sawdust meat" ends up on board and both sides of every slice.
I dvd I had purchased was accidently returned to Netflix. As soon as I reliezed the error I called Netflix. Who informed that they would be unable to return it as they had put it into their inventory and had rented it out. This disc that has recieved was part of a tv box set. They informed me that they would credit my account 9.99. However to re-purchase the set it would cost me 40.00.
I have came into the Verizon store multiple times in the past year and been helped by a man named Chris. Every time I have gone in there it has been the worst consumer experience I have ever had! Each time I have came in with an easily fixed problem (I've come to find out later) and he has told me there is no way he or Verizon can help me. He is rude and refuses to help customers. I have tried to get in touch with the store manager to complain, and they never answer the store phone. I ended up calling customer service and filing a complaint. One of the times, he told me I would have to call technical support and request a new phone be mailed to me. I got very upset, since I'd only gotten the phone 2 weeks before, and on my way out another employee noticed how distressed I was. He immediately took me aside and got me a new phone within minutes, for no charge. This was because I was still under warranty, and Chris didn't even care to find this out. The next time I came in I was forced to be helped by Chris again, having difficulties fixing my volume settings on my phone. After making me stand around for 2 hours, he told me there was "nothing he could do." He sent me on my way, yet again acting very rude. I ended up finding out later from a friend that there was a simple option in the phone menu that had to be changed to fix my problem. The third time I went in for help I requested to NOT be helped by Chris, and yet again he was the only representative available! My phone was freezing and not showing me my missed calls or text messages. He YET AGAIN told me he could not help me and that I needed to go home and download a software update, and if that didn't fix it I would need a new phone. Frustrated, I gave up and didn't use my phone (it's a Blackberry Pearl) for several months. Finally I gave in and got on Verizon's website to download this upgrade. Since I couldn't find it, I called technical support. The nice man on the phone told me all I had to do was clear the cookies from my phone memory! I have tried many times to go to the verizon website to find a place to share complaints, but to no avail. Also, when you call the customer service helpline, it is impossible to find a person to report problems with representatives to. No one from Verizon seems to care at all when a customer has problems with their employees. As soon as I can, I am planning on changing my (and my family's) phone service to a different company.
THEY GOT RID OF THE CHICKEN TOMESTO SANDWICH! It was my favorite and I complained on the consumer survey. I received a call from a woman who works for Panera and she said they would take my comments into consideration...but they never did! They still don't have it! I don't like any of the other sandwiches they have...I'm very upset and I refuse to go there until they bring it back.
Zoots permanently glued a label (their label) onto a silk scarf I brought them to dry clean. When I found the label on the scarf, I brought it back to Zoots to have them remove the label. They tried to remove it but couldn't, and in the process of trying to remove it they made holes in the scarf. It is ruined!
Their customer service person is uncooperative and hung up on me!
Printer is 6 mos old. It developed an obvious problem with the electronic controls.It took 3 phone calls and 3.75 hours on the telephone to convince tech support to provide a replacement under under warranty. I was then told it would take two weeks to get the replacement unless I paid a fee for faster shipment.The tech support people (who spoke with a heavy accent) had no concern about my problems. They informed me that I should have purchased an extended warranty (at about the cost of the printer) if I wanted better warranty service. Horrible customer support like this will drive customers away.
I read the reviews of various Pay As You Go plans before I got my mom, who was coming for a visit from abroad for about 2 months, a cell phone. I did notice that several people were claiming that T-mobile was "stealing" minutes but the majority of reviews were positive and my previous experience having a regular phone plan with T-mobile several years ago was good.
I got my mom a $50 card with 400 minutes thinking that this should be enough. The minutes were gone in less than a week. I was a bit surprised but I figured: ok, she talked on the phone a lot.
I went to the store to refill the minutes and the store clerk suggested that I get FlexPay My Faves plan, so she can call for free her favorite 5. I got 600 whenever minutes, free nights and weekends and Faves for $49.99 (plus taxes and surcharges, etc. - $66.71 all together). I figured that this should hold my mom.
A few days later (including a weekend), i checked the balance and to my shock saw that 143 whenever minutes have been used up. Plus there were 39 My faves "free minutes", all together: 182 minutes. Now, my phones has a registry and according to this registry there were 107 minutes used total. The majority of calls were to the Faves.
I called the customer service the first time around 11 pm ET. I have to echo others reviewers: it was the WORST customer service experience that I remember, even worse than Time Warner (and I hate those people with passion, but at least they are not trying to cheat you). For some bizarre reason, somebody at t-mobile came up with an idea that if you say the customer's name after every two words, that will somehow be pleasing to the customer - believe me, it is EXTREMELY annoying, especially when your complaint is not being addressed in any reasonable, making at least remote sense, way. By the time the customer service rep started telling me that my phone can not be used with My Faves (after their own store suggested this plan and set it up in the store), I lost patience and asked for a supervisor. The supervisor, of course, was "on another call." I was promised a call back within 30 minutes. I asked the rep what should I do if I don't receive this call. After assuring me that i WILL get a call, she said that I can call back and say that she is a liar.
As you can guess, I did NOT receive any calls within an hour. I called back and immediately asked for a supervisor, explaining briefly what happened. She rep asked me to give her 5 minutes to try to resolve my problem. I gave up, although it was already after midnight and I have to get up around 7 am. However, when she started reading my contract back to me, I almost lost it. Her supervisor was also "on another call." I told both reps that I will join other people online who talk about stolen minutes and customer service quality and will be writing to the BBB but I do need to get the problem resolved.
At 2 am (and I did explain to the first rep that i was on the East Coast), I received a call from the first rep's supervisor. She did make an attempt to explain what happened to my minutes: it was "due to engineering problems" that my minutes were not correctly credited to the Faves. Her explanation for more than 60 minutes discrepancy between the total number of minutes registered by my phone and T-mobile calculations was even worse - but at least she tried. She said that the calls are rounded up to the next minute (which would require at least 60 calls to accrue the extra 60 minutes. I didn't have any strength to fight at that point (around 2.30 am). She told me that 50 minutes would be credited back because they were supposed to be My Faves minutes and she gave me another 50 minutes for my pain and suffering(my words, not hers).
I couldn't deal with this issue anymore for a few days and I did get a land line, so my mom now makes most of her calls from that line.
Today I decided to review the minutes usage to make sure i actually got the credit and to make sure that nothing fishy is going on. The data I found on their site was for the first two days. I called customer service to find out if I can get this info some place else. I was told that i can NOT until the end of my billing cycle.
As I promised T-mobile, I AM spreading the word on the net. I will be writing to the BBB when I get more time and I am seriously considering writing to the DA to see if they can open an investigation into what appears to be blatant and brazen consumer fraud.
Today I have had 2 phone calls soliciting additional services. (I have AT&T so I know they can contact us even though we are on the DO NOT CALL Registry.) In the last 6 days, we have had 15, yes - 15 phone calls from this number! I have repeatedly asked them NOT to call me again, yet we are continually called!
Customer Service through Bank of American should be renamed Customer Disservice. The Bank offers absolutely no flexibility with people who live pay check to paycheck. I was never in the habit of racking up overdraft bank fees until I started regularly using Bank of America. Most banks will allow you to transfer or deposit funds to cover any overage and not assess a fee if the transfer is made same day. Not the case with Bank of America. If your account dips under even for one second and you don't catch it BAM! $35.00 late fee. I think the combined total of dips under that I made was about $28.00 over the 6 months I've banked with them. Money was all put back into the account as soon as I was allowed to transfer it (an issue I'll address in a moment). That $28.00 has resulted in over $490.00 in fees. I feel like I have been raped by that bank! For people that live paycheck to paycheck this is NOT the bank for you! I was drawn in by the supposed ease of online banking but there are no atms or physical bank branches in my area. I cannot even deposit money through another bank's atm (bank of america doesn't allow it). In order to transfer funds from another account online there is a TWO day window. Which means even if I WERE to catch an overdraft before it happens there is no way I could actually get the funds into the account without driving over 100 miles to the closest branch. Some banks offer real customer service. Use one of those. DON'T use Bank of America.
I was scheduled to have new TV and Internet installed on Monday the 3rd. I took a half day off from work as I was told my appointment was scheduled in the morning. I waited until Noon, and then phoned the customer service. Without notice, they changed the schedule and claimed my appointment was a whole day schedule. By 3:30 I phoned them again and this time i was placed on hold for 45 minutes just to get the answer "Sorry, the technician is behind the schedule, he is not going to make it." They promised to give me a call the next day (Nov 4) and to make my installation a priority. I was at home around Noon on the 4th, and I saw a Telus truck in the building so I phoned customer service again to see why I had not yet received the promised phone call, and I was placed on hold for another 20 minute wait. Then I was told that "they" would phone me by the end of today to get the rescheduling done. Yet again, I did not receive the promised phone call. I called customer service again around 5 pm. They claimed that they were not able to make changes to the scheduling system, and that I'd have to wait for someone to fix it the next day (the 5th), and they tentatively claimed that I would receive a phone call on the 5th for rescheduling. Again, I had not received the any phone call to resolve the issue on the 5th. I phoned again around 1:30 pm on the 5th and this time the rep said "There is nothing you or me can do but to wait. If you wish, I can cancel your service".
I don't understand where there is such a problem with scheduling. I was scheduled on the 3rd, and then stood up while losing a days pay sitting at home frustrated all day without access to the TV or Internet. I did not receive compensation from your company for that, but instead receive one frustration after another and even have to put up with lousy attitude of the service rep who suggested to simply cancel the service. I am wondering with the scale of Telus' business, why the scheduling system and customer service seems ridiculously unreliable. At the end of the day, it is really like living in the stone age without Internet and TV at home simply because a large multi-billion dollar company cannot manage their scheduling system correctly.
Beware! The commercial says it will cost you $9.99. That's for VHS, which NO ONE has. After S&H they have milked you for $21. You get the piece of junk in about 2 weeks. The ball doesn't hold air! Oh yeah, did I mention to watch out when you're checking out. Look at the fine print. They send 2 more "boost" DVDs which they charge 19.99 + S&H. You have to call about 10 times to get a refund. GO BUY A KIDS BALL AT A SUPERMARKET!
I had Verizon telephone and internet service for a total of 0 (zero) days; I am now in collections.
I canceled service three times - I have the names of the representatives, three Verizon's confirmation numbers and three confirmation e-mails from Verizon. I also have a credit voucher number from Verizon for the billed amount.
Verizon has a 30 day money back guarantee and I am in collections for services they never rendered!
I'd love to hear from anyone else who had a similar issue.
Have not been able to download/install a fully registered version of registryfix. Have tried all the suggestions, and nothing works. They have a guarantee if not satisfied. I am not satisfied and have requested a refund more than once with no response.
Don't buy into this! I thought I was simply paying for shipping of a free CD on how to apply for and recieve Gov't Grants, guarenteed. Since it came with a money back guarentee I decided to procede. I ordered this a month ago. The CD never came and I noticed this morning there was a charge on my credit card for $39.95 today! I called two weeks ago to inform them that I never receive the CD, they needed to credit me the $9.95 shipping charge that was suppose to be $4.95 and to cancel the order. She said it was done and I saw the refund of $9.95 the next day. Well today they charged my account $39.95 and boy was I upset! I immediately called back and asked to speak to a Manager. I was transfered to one and I told her to explain to me why when I canceled the order two weeks ago I was charge today for $39.95. Well apparently when you give them your credit card info they automatically enroll you in two other services they don't tell you about. So her explanation was, yes she did cancel one of the offers but there are two other offers that you're still paying for! WHAT THE! I told her (WHILE YELLING) that this is a horrible way to do business and they have no business ripping people off like this. She had the nerve to offer to send me the CD I never received free of charge (yeah, right). She told me she would issue me a refund of the $39.95 charge to my account today as well as the $39.95 charge made to my account on the 10th (this went unoticed) and a $7.95 charge made to my account of the 7th (this went unoticed too). These charges were for the three opportunities the opted me into without my permission. We'll see if they come through.
People, don't fall for this one. I can't beleive there are people out there who have not one once of guilt when doing this to others. It's sickening.
Long time, never late customer. Nearly 2 weeks of no service due to Ike. Next bill is "estimated" and way more than reasonable. TXU, when called, said just pay half and we'll work it out next cycle (they could not read the meter because of storm). Fast forward to next month. They charge a late fee, threaten to cancel service if not paid, and say on statement that the extension was my idea!
Calling support (Philippines) was not a customer-friendly experience ("supervisor"). Refused to even apologize saying it was "out of their control" - what a way to make a custoemr furious! I'll be moving to another vendor ASAP. TXU=Totally Clueless Utility
They are running a scam that involves taking an application fee out of peoples bank account. You are not told that there is a fee until you have already provided your account information to get a loan. There is no way to talk to a person and the email system is all automated. I have found out that their web site is hosted by a company called Degnan Co in Wilmington. Everyone should call their number and demand that they provide a phone number for the people responsible for 200cash.com.
