United States - 60631
An elderly friend of mine found "Privacy Matters" charging his debit card - and he has absolutely no idea how...
I signed up for Privacy matters 1 2 3 becasue of a strange letter I got in the mail. I got the basic information, however I found their complaint process pretty useless. I decided to get my "truly" free credit report from Experian directly. I got the problem resolved and decided to cancel the service before my 1 week free membership was up.
When I went back and looked at my e-mails I was shocked to see that not only had I gotten signed up for the free credit report thing, but two other "one week free trial memberships" for identity monitoring and some discount club, all had different membership numbers. When I called, the rep was nice when I went to cancel the first one that I had signed up for, but tried to rapidly get me off the phone. I halted her long enough to rattle off the other 2 membership numbers for cancellation as well.
Bottom line, be really careful and pay attention to what appears to be redundant e-mails, they all offer different services and if you get signed up for all 3 somehow like I did, make sure you cancel all of them. Or you will start getting charged for things you didn't want in the first place.
COPIED FROM MY ON-LINE BANK STATEMENT 8/24/2009 PRIVACYMID (PENDING TRANSACTION) $29.95 8/24/2009 PRIVACYM...
I regularly check my balances PayPal account to see what transactions have been processed and found a transaction listed as IK9*PRIVACY MATTERS [protected] CT Debit $29.95 still pending for that day.
I called their number to find out what the charges were about and to find when the actual authorization was supposedly made so I could track down how they got my card no. The automated voice service was unable to verify any memembership. So I scouted around on the internet to find out who in the blazes they are and landed here at complaintsboard looking over countless reports.
Good news is that I was using a PayPal Debit Card so it is fairly simple to cancel my debit card and have a new one issued. From now on I will ONLY use PayPal for any of my online shopping. From what I understand they have saved me a great deal of hassle. Canceling any other cards would have been a nightmare.
I contacted Privacy Matters through a pop up ad for a 'free' credit report. I saw the $1.00 charge...
I noticed two charges on my credit card statement last month, both for $19.95, one from Privacy Matters 123 and the other from Home Savings Mall. I have never done business with either of these companies. When I called to inquire about the charge the Privacy Matters rep informed me that the account had been set up through peoplefinder.com (I've never done business with them either), that it had been set up just last month and (the kicker is) that the address used was an old address; I haven't lived there for over a year. They've obviously had MANY complaints because when I told her about the complaints I had read online she immediately stated she would credit my card, asked if I needed anything else, then stated her name and ID number before hanging up. I don't know how this company obtained my credit card number but I'm watching it VERY closely and will be reporting them to the Better Business Bureau.
We found a charge in our account for $19.95 and found that neither my husband nor myself made this charge. Called the 877 number and they said it would be cancelled. When we found it it was still in the pending part of our account, but now today it has cleared. The bank said they could not do anything about it, however, am going to call again. I recently became a Classmates.com member and will NOT be renewing my subscription after the 3 months is up. We have cancelled his debit card at this time. Still waiting to get the charge removed.
Recently, I checked my automated teller line with my bank to see if a recent store purchased had been ran...
Beware of all 3 of these companies. They seem to be run by the same outfit.
I recently did a internet People Search on Intellus and shortly thereafter another company called ValueMax charged my debit card for $19.95 for a membership that I never signed up for. They also charged another bank account for a membership to PrivacyMatters. When I called to complain, it was the same person who answered both phone inquiries.
Privacy Matters offers free credit reports, then continues charging even if you cancel.
And a year later they charged again. They also try to sell you an identity theft protection package, which is REALLY ironic since that seems to be the business they are in--identity theft.
About a month after joining classmates.com I noticed an unauthorized charge of $19.95 on my bank statement. I neither requested a credit report on a trial basis or paid basis. I am unsure if this is in any way related to joining classmates.com. I have contacted my bank to prevent any further charges and they will be taking action to get my money back. I also posted a query on my profile on classmates.com to see if others have had any problems with fradulant charges.
It doesn't appear I'm the first! I have filed a police report, reported all agencies and will prosecute.
I recently logged on to Privacy Matters, Online People Search in order to find the latest address of a friend. They offer two choices, Just a basic info for the charge of $1.95, or a full disclosure package for $19.95. I elected the basic package for $1.95 and they immediately deducted that amount from my debit account at the bank. One week later on November 17, they deducted an additional UNAUTHORIZED amount of $19.95. I only visited that site once and only ask for the basic information @ the cost of $1.95. I have had to cancel my debit card to prevent further funds from being withdrawn and have filed an investigation with my bank. These practices are fraudulant and legal action should be taken against businesses that profit from these types of practice. The bank cannot deduct the debit until they investigate the situation which means it could take months to get it removed.
Cencerning credit reports and scores. Was told this was free. There are 2 componenets. One concern...
I had an unauthorized charge appear on my checking account via my bank card from this company. I never signed up for anything, just accidentally clicked on a link from which I then could not back up, finally having to close the web browser. I remember thinking at the time, "That makes me nervous. I hope they didn't plant anything on my computer", but wasn't too worried because I have a lot of protection. Now I have a charge and I can only think that they somehow mined the information.
At any rate I didn't sign up for anything, but have been charged. Grrr...
On April 9, 2008, I requested cancellation of my account and the trial membership. Subsequently I have been...
In April I used Intellius to get the email of an old friend. Cost was $4.95. Neither of the emails was valid. Sent an email to the company and never got a reply. Then, I noticed that my card was being charged $19.95 for PM Identity protection services. Quite ironic! After seeing all of these other complaints, I would have to call it a scam. I called and was assured by a supervisor that a refund would go out in two business days. I am not going to be holding my breath. I am going to go to war if I do not get it!
After signing up to use this service for the first time, I got to a screen that said it had to 'verify' my identity. It had 3 choices of questions, which involved my old loan accounts, credit accounts, and street addresses. A little too much to just 'verify' my identity. When I left the website and tried to go back to it, there was no member login anywhere. After putting my info in again, I thought I would be redirected, but no. Even with the same exact information going through their system, they started another account with my name on it. So I have emailed their customer service and am now waiting for a worthwhile response, which I'm really not expecting to receive.
I noticed $19.95 taken out of my checking account from a privacy matters. I called 800 number listed on my...
I, as others on this website have experienced, thought I was going to receive a free credit report from this privacymatters website. I signed up and expected to receive the report. I didn't know I was going to be charged $45 a month. I never received a report AT ALL and was unable to catch the monthly charges until three months later. They only refunded me for the most recent month's charges because they said it was their company policy. I ENCOURAGE EVERYONE TO REPORT THIS COMPANY TO THEIR ATTORNEY GENERAL. Mine told me that more complaints received would lead to governmental action. This company is around solely to rip customers off. REPORT PRIVACYMATTERS.COM TO YOUR ATTORNEY GENERAL!
This is an internet business called Privacy Matters (www.privacymatters.com). On or around June 26 I tried to...