Printerinks — No delivery & refund refusal
On 02/10/201 I ordered some ink over the internet with Printerinks.com. I had an e-mail the following day stating that it had been despatched. By 11/10/2012 still no order had arrived. I contacted them using the on line contact form and had no reply. I phoned their 0845 number and was put on hold stating that no manager was available and they would call me back. I chased it up again today. I was given the same response by the sales person on the phone stating that their manager was in a meeting. I finally spoke to a 'manager' after refusing to terminate the conversation and stating that I would wait. I was told that I couldn't have a refund until 30 days after the order had been delivered. I asked for a written reply confirming that I would have a refund. The manager stated that he would reply within 5 minutes but still nothing has been sent. There are so many poor reviews on the internet, I wished I had read them before placing an order with them. It seems as though they are holding onto the money as long as possible in order that I will give up trying to get a refund. I'm not convinced I will get any money back. The company seems a fraud.