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On October 25th I brought items of PrettyLittleThing using my remaining gift card balance and own money. The order however did not process but had still taken my money and I also never received an order number. The bank refunded my money back automatically within a few days, however, the remaining gift card balance was never refunded. This amount that was not refunded was £20.50. I’ve tried to ask the customer support team multiple times and I get the same generic answer. It’s just frustrating because I had never received the order number as I wasn’t provided with me so I’m not sure if that’s why I’m getting delayed responses? Either way the communication with then has been awful :/
Also these are the details for the account
The account details is my mums so the details are -
Sharon Tracey
[protected]@hotmail.co.uk
Didn’t receive a order number
SK30SH, 31 Shaftesbury road, Stockport
UK website
Debit card/gift card balance
20.50 (25th October this happened)
Please email me at - [protected]@hotmail.com
Claimed loss: £20.50
Desired outcome: I want my gift card balance to be refunded. Compensation would be nice as well seems that I’ve spent 2 months straight trying to ask them to be given the same generic message 20 times.
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