Prestige Financial — Refuses to validate payments made not credited
Prestige Financial Services,
Inc. Salt Lake City, UT (a Larry H. Miller Company, local) holds my auto loan.This company does not follow any of the consumer protection and collection laws. They contact me via text and telephone and even on letters and do not
disclose or display the “collector’s name” or provide a return phone number to reach them back. They only say “Prestige Financial” calling. My Prestige account representative, JoAnn Reiter belly laughed one day during a phone
conversation saying, "You will never pay this car off”.
This company cannot agree on what I actually owe them. I receive calls and texts daily from several people
with "different" delinquent amounts due. I performed an audit on my account and I am being charged an interest rate higher than my purchase contract. I have requested on 4 occasions for the company to review the audit I
generated, as I show payments made to them that are have not been credited. I have provided bank statements to substantiate my findings and STILL to date; company still has not and will not review for "remedy" or response.
My loan “ending balance” did not change for one (1) year even though payments were being made. I have negative journal entries on my ledger that I do not understand and company refuses to explain. Standard accounting practices are not being followed with respect to how my payments are applied. Calls have been made to people that I know "who are not listed on the loan documents as a references” Prestige somehow located and contacted a former boss (a past employer from 22 years prior in Dallas, TX) and stated to him I was not making payments and was delinquent with my loan. Other incorrect statements were made such as they had no contact information for me...demanding he provide this information to them. I assure you that Prestige Financial has all of my contact information. To add insult to injury, my former employer was even asked by the caller if he knew of or had any “dirt” on me to divulge.
This company then turns and reports erroneous information to the credit agencies...
On August 27, 2014 this company called my son's place of employment stating to employees that answered the phone that I wasn't making my car payments and was hiding the car...threating them they had better "advise" where or else, , , BLATANT VIOLATION OF federal LAWS FOR COLLECTION PRACTICES.
The list with issues goes on and on and I am not the only one this company has violated their consumer's rights.