The complaint has been investigated and
resolved to the customer's satisfactionResolved Premier Range Ltd — Misrepresentation
resolved to the customer's satisfaction
I purchased a kitchen extractor for an urgent delivery to a property I am developing. The extractor was delivered to the billing address where I had clearly marked for it to be delivered to an alternative address in the specific form provided. Given that the item was delivered to the billing address, I had no convenient way to get the delivery to the rightful address. When I quizzed the company as to what compensation I would be given for this clear mistake, particularly as I had paid £30 for the delivery charge, I was told that they do not deliver to alternative addresses although their site admittedly claims to be able to do so. Had I known that the site was not able to deliver to alternative addresses, I would never have placed the order with them. I had to get the item to the rightful address at my own further additional expense. To make matters worse, they refused to offer any compensation e.g. refund of the delivery charge to make amends for this clear mis-representation on their website. Be warned - do not use this site if you need goods delivered to an alternative address.