Premier Range’s earns a 1.7-star rating from 0 reviews and 6 complaints, showing that the majority of customers are dissatisfied with kitchen appliances.
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Basin splashback
We ordered (21.101.2023 invoice 166843) a splashback promising a high-resolution/quality image but what came (02.11.2023) does not look like the quality advertised. The quality is poor to say the least. Does anybody have their basin splashback away from the basin itself at 1m+? I was asked to make a photo of what I received at 1m, so it would look like PR's definition of high-resolution is that if you can make up what the image is from 1m+ away it is high enough resolution. Offered twice to resolve things amicably by returning at my own cost, but from a photo received from me they concluded the quality is good enough (wouldn't it be wonderful if doctors could heal or at least diagnose just looking at a photo of you? PR seem to be able to do so without holding a physical product in their hands!) :) . As a desktop publishing professional with good eyesight I have to disagree. A shocking experience and the only thing that is Premier is the price for product which looks nothing like what is advertised. For reference we ordered White Waves image. I was worried about the proportions of the photos (which are ok) but it is a quality that is horrible. Was told my "case" was passed onto directors as I asked, I also asked a call from those directors... and the quality control documents I was told exist. No wonder there is a whole Facebook page for complaints against this company!
A cherry on top, PR suggested that I (who has x-years of desktop publishing experience) do not understand the printing process. My intelligence is bruised by a number of vague statements from this company's whose directors and managing director don't even have a public profile to see what their knowledge of the printing processes is, if any.
My request for return and refund was simply not even acknowledged. I asked for a call from Directors (there are 2 according to the Companies House UK) but was told "somebody will get in touch". PR simply does not answer the question you ask and answer to the question they think you should have asked - this is so unprofessional. Also, Companies House will show you the same people open and close Limited Companies with the same name from time to time (latest incorporation in the UK is 2018 onwards), this, I assume, allows them to start from the scratch when the number of negative feedback become bad for the company's reputations.
Claimed loss: 94.99
Desired outcome: Return and refund (offered twice to return item for the full refund), Premier Range did not even acknowledged the request
Premier electric range
At a time when apartment sized ranges weren’t available at local appliance dealers, we ordered one directly from Premier online. It took months to arrive, but we liked the looks of it and that it is made in the U.S. Installation was,easy and we figured we would be all set. The top burners are fine but we began having issues with the oven immediately. It didn’t seem to reach the desired temperature so we started to set to a higher temp to preheat it hoping it would work out of it. But then we found occasionally the oven shuts off completely and we would have to restart it. I called an authorized repair shop but since we ordered it they said to get in touch with Premier directly. I emailed the contact address and phoned a number but didn’t hear back. The state of Maine mandates a five-year warranty on appliances, but it is hard to take advantage if they don’t respond.
Desired outcome: We really like the range and I suspect it is an easy fix but I am not sure how to proceed.
Glass splash back
Reference order number:-#106571
Order value £402.96
I placed an order for a glass splash back for our new kitchen installation, on the 25th October
Due to it being "bespoke" the lead time was 21-28 days, as per the website.
Three parts turned up on 11/12/20, badly packaged but not damaged.
There were still parts 4 parts to be sent, which I found strange as they were dispatched at the same time.
Please note, this is 35 working days after my order was placed.
One part was delivered on 15th Dec, again badly packaged in a soaking wet box and remarkably undamaged as the box end was missing.
I am still waiting for two parts, which were sent out and apparently broken/ smashed tuffnells courier company.
The company had my money in their account on 25th October. I have a kitchen with no splash back.
It has now been 46 working days since I placed the order
Desired outcome: Correct parts delivered or a full refund and some compensation
I ordered a glass splashback through premier range.. when it arrived I was buzzing because on the website it looked amazing, it wasn't well packaged but undamaged, I took it out of the packaging and straight away noticed it was the wrong colour the one on the website was grey and gold the one they sent me was grey and a horrible white.. I wouldn't use premier range again, they have completely denied responsibility.. I'm very disappointed with my order..it's not good enough for my kitchen £132 completely waisted.. I will be contacting trading standards to discuss my rites.
Is Premier Range Legit?
Premier Range earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Premier Range. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for premierrange.co.uk can be seen as a positive aspect for Premier Range as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Premier Range's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Premierrange.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Premierrange.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Premier Range have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Premierrange.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Premier Range has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
faulty hob
I have been in contact with Premier Range re my faulty hob since December, When I first contacted them, they was amazing and got back to me within a few hours. I was very impressed. Since I have had numerous e mails & Telephone calls to them. Back in I was told a part was on order from France and would be fitted once received. I have since contacted again via e-mail & phone but nothing has been arranged for the hob to be repaired. They have asked me to send the hob back, to which I have said no doe them leaving me without a hob. I have advised that I will be taking this further and they still haven't bothered to try and resolve
Cooker hood - very poor service
AVOID this company - Premier Range products are SHODDY and their service is truly AWFUL!
I ordered a cooker hood that the website said was in stock - it wasn’t, but they failed to tell me for several weeks. When they did call they offered to 'make one up from spares’. I was told on the phone that the engineer would test everything to ensure is was working.
Unit 1 was delivered - the chimney housing the motor and the base unit were INCOMPATIBLE!
We complained.
Unit 2 arrived in an undamaged box - upon opening, the unit was DENTED on one side.
We complained.
Unit 3 arrived in an undamaged box - upon opening, the unit was DENTED on TWO sides!
We complained again.
Unit 4 arrived - this time without the glass. It was not dented. We installed it, swapping the glass from Unit 2.
All this meant that the builder had to re-cut the ceiling hole and remount the chimney as the 4th unit was different to the first.
The lights on Unit 4 flickered on and off - there was a loose connection in one of the plugs. My builder is an electrician, he had to cut the plug out and wire in a different one.
I’ve:
Had to chase the company so many times to get info and update.
Been threatened by their team that ‘Since we’ve sent you 2 items that didn’t work we might as well cut our losses, refund you the money, and walk away - this order isn’t profitable to us any more’ (even though I’ve cut holes and mountings explicitly to fit your hood!).
Spent 2x £160 additionally and unnecessarily on labour with the builder.
Been ignored - not responded to on emails until I chase, then told 'I did send the email, it must have been lost in cyberspace' - (yeah, right, like that happens! That's in same credibility category as 'the dog ate my homework').
After much hassle and (eventual) exchange of email, the General Manager of Premier Range refused to offer any recompense, and added insult to injury with saying (quote): 'I am happy the team here' and then blamed us for the error: '...we didn't do anything wrong.
However by fitting it before fully testing, not adhering to clear instructions, it appears your fitter did.' (even though we'd been told the unit had been fully tested before sending - remember, that's the 2 parts of the unit that were completely incompatible!).
In short, don't trust Premier Range - much of what they've said/claimed during this episode has been untrue.
Wish I had read this site before also dealing with them and receiving similar problems. Two years ago I purchased a cooker hood from them and this year it broke down. I had my installer check it out and when he contacted Premier they strangely managed to tell him that it was a faulty electric control board item. They denied it was a reoccurring fault but this seemed strange since they were able to diagnose and recommend repair to him after brief mail.
Anyway, this was August 2016 and I asked him to order spare part as recommended, then after many contacts with them he now advises me that they will not have these spares till after Xmas.
Very disappointing service since I only see present way to fix this is to buy another cooker hood ...WHICH will DEFINATELY NOT BE FROM THEM
People be very aware of this company, since if they sell you an item with a Warrenty, it is WORTH NOTHING
Misrepresentation
I purchased a kitchen extractor for an urgent delivery to a property I am developing. The extractor was delivered to the billing address where I had clearly marked for it to be delivered to an alternative address in the specific form provided. Given that the item was delivered to the billing address, I had no convenient way to get the delivery to the rightful address. When I quizzed the company as to what compensation I would be given for this clear mistake, particularly as I had paid £30 for the delivery charge, I was told that they do not deliver to alternative addresses although their site admittedly claims to be able to do so. Had I known that the site was not able to deliver to alternative addresses, I would never have placed the order with them. I had to get the item to the rightful address at my own further additional expense. To make matters worse, they refused to offer any compensation e.g. refund of the delivery charge to make amends for this clear mis-representation on their website. Be warned - do not use this site if you need goods delivered to an alternative address.
The complaint has been investigated and resolved to the customer’s satisfaction.
First off I will start with saying that it was delivered on time, and to a good quality finish.
However, the product I bought a ‘ transparent ‘ glass splash back. With no drilled holes has no way of being firmly fitted to a wall, and this is not indicated on there website, they effectively sell an item that isn’t able to be fitted to a wall without using mirror clips which defeats the point of a fitted splash back.
When I bought this item, I also bought the same adhesive they advertise upon using this I could see straight through the glass panel and see the adhesive leaving a messy finish, after speaking to customer services and also the GM Jason I was told that no adhesive would leave a tidy finish and most people buy these with drilled holes, further to this Jason also confirmed this situation happens a couple of times a year - clearly indicating there website is misleading or needs additional information added to stop the confusion.
The bottom line is I have been left with a useless piece of glass with no way to correctly fit it and offered a 25% off as a solution which I feel for a company selling I quote ‘ 8,000’ splash backs a month is distasteful and a replacement could have been offered along with agreement to change / update the info on this item on the website.
Poor customer service. And no care or ownership of a misleading product on their website.
Wish I had read this site before also dealing with them and receiving similar problems.
Two years ago I purchased a cooker hood from them and this year it mysteriously broke down. I had my installer check it out and when he contacted Premier they strangely managed to tell him that it was a faulty electric control board item. They denied it was a reoccurring fault but this seemed strange since they were able to diagnose and recommend repair to him after brief mail.
Anyway, this was August 2016 and I asked him to order spare part as recommended, then after many contacts with them he now advises me that they will not have these spares till after Xmas.
Very disappointing service since I only see present way to fix this is to buy another cooker hood ...WHICH will DEFINATELY NOT BE FROM THEM
People be very aware of this company, since if they sell you an item with a Warrenty, it is WORTH NOTHING
All i see is people with anger, Luxair hoods are quite the professionals when it comes to cooker hoods, why not see for youself luxairhoods.com
Useless, ordered splashback it arrived okay, but table savers were damaged, after almost 4 months, I finally received replacements to find bad finish again. After dealing with customer services and the rude man shouting down phone at me. Avoid!
I ordered a digitally printed splashback from our home in SW France, having first emailed the company to check they could deliver here. I was assured they could and they got me a delivery quote, which I accepted. A few emails went back and fore, concerning size, order details etc. I paid over the phone, by card, but received an email the next day to say they couldn't process the payment as I lived outside the UK ( it was a MasterCard - accepted worldwide!) and asking me to pay by bank transfer. I did this immedieately and sent them an email asking for confirmation of receipt. That was June 19th 2015. I didn't hear anything so after the two week expected delivery time sent an email asking for an update. No reply. Sent another 4 days later - no reply. The next day I rang Customer Services to be told it would be looked into and the person I spoke to would email me within half an hour. An hour or more later I received an email from the person I had ordered with, Nathan, who stated they were 'chasing up' the payment with accounts and would be in touch as soon as they had confirmation of receipt and apology for the delay. Not impressed I emailed back to say that I was concerned that nearly £100 had gone astray and asking for this to be sorted out by the end of the day. No reply. I forwarded screenshots of my online statement, showing date and time of the transfer and also a screenshot of the record of the transfer, correct bank account number, reference number, sort code etc. Still no reply.
This morning I rang to ask what was going on, to be told by Matt that Nathan wasn't there (convenient!) and that checks would be made with accounts to verify payment. I told Matt I wasn't happy, having been told this the day before. He stated that the woman who had dealt with my phone call yesterday would be the best person to talk to. He put me on hold to go to get her. Surprise, surprise - she wasn't available to take my call and he would get her to email me as soon as possible. I told him that this wasn't good enough and that I expect to hear back today that they have sorted themselves out, or I am cancelling the order.
So now I am waiting...Not impressed at all!
As stated above I would AVOID ! AVOID ! AOID ! this company, I ordered one of their cooker hoods which was showing as in stock, and also cheaper on Ebay 10 available. They processed the order with no problem, to then be informed it was out of stock for 8-9 weeks. I then had the long process of waiting 3weeks to get my money back ! after 3 or 4 calls to them asking why it could not be returned straight away, other companies I've dealt with on line have been great and don't take your money and state not in stock, I'd check all the reviews as I did a little later to my regret, I'm only 1/2 an hour away from them and had problems.
you will be pleased to hear that today i have managed to get a court order against this company! do not let them rip you off! happy to help/advise anyone who needs to recover their money
September 2014 Still the same attitude towards customers and complaints. How are they still able to do business.? They just have to be the worst company but they know they can get away with their poor practices and so don't care.
Poorest customer service I have ever known.
Rude, argumentative representatives, unwilling to help in any way.
Bought a double oven in 2011. Have had to replace the main oven door seal twice and the heating element in the main oven. DON'T USE THIS COMPANY. THEY ARE RIP OFF MERCHANTS...
I had some months prior to doing business, researched the company and it's products, and found nothing but good press about them...I am no slouch when it comes to checking first, before parting with money...but unfortunately, as I say, my research was some months ago, and should really have searched again more recently, because it has only now that we have done business with them, that I have found so much negative and outright complaints about them...The company have receieved our complaint letter, demanding a refund, with quotes from the 'Sale of goods act 1979, amended 1983', as instructed by Trading standards...and they have replied that as a measure of good will only, they are prepared to exchange the microwave, if we take the other one back to them..and if this is not a satisfactory solution for us, that they 'await us escalating'...After again consulting with Trading standards, they are now taking it to the next stage...wish us luck...
About Premier Range
Overview of Premier Range complaint handling
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Premier Range Contacts
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Premier Range phone numbers+44 170 683 9253+44 170 683 9253Click up if you have successfully reached Premier Range by calling +44 170 683 9253 phone number 0 0 users reported that they have successfully reached Premier Range by calling +44 170 683 9253 phone number Click down if you have unsuccessfully reached Premier Range by calling +44 170 683 9253 phone number 0 0 users reported that they have UNsuccessfully reached Premier Range by calling +44 170 683 9253 phone number
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Premier Range emailsinfo@premierrange.co.uk100%Confidence score: 100%Support
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Premier Range addressCrow Carr Ings Mill, Vale St., Todmorden, England, West Yorkshire, OL145QX, United Kingdom
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Premier Range social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Premier Range contacts
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