Pos Malaysia
reviews and complaints

ERA771752489MY ini parcel saya jumaat 29/11/2019 hantar dekat office suami saya(pejabat Amanah ikhtiar malaysia ) tapi orang pos laju ranau hantar dekat sebelah office (koperasi aim ) nasib baik tadi suami saya tanya kalau ada barang sampai.. Selalu pos laju hantar dekat office suami saya.. Tidak tahu apa masalah hantar dekat sebelah office. Kelemahan sistem pos laju ini .. Tidak memastikan tempat yang betul2 sebelum hantar barang.. Banyak kes ini berlaku.. Harap hal ini diambil perhatian . Barang ini dibeli dengan wang ringgit.. Bukan air liur.. Itu sampul sudah kena buang.. Hanya bungkusan barang saja.

No tracking : ERA697398540MY
Nama : Nurul Syafiqah Binti Safiee
No Telefon : [protected]
Alamat : J 93 Kampung Jalan Raja 84300 Bukit Muar Johor

Complaint: Saya TIDAK menerima sebarang bungkusan dari pihak Pos laju Muar tetapi. apabila saya menyemak nombor tracking menyatakan barang tersebut telah sampai ke pihak. Terima kasih.
SILA AMBIL TINDAKAN

hai. kat sini saya nak complain pasal pos laju cawangan alor gajah melaka.barang saya tak sampai, bile trace barang saya dah sampai melaka dri 26/11 tapi bile trace lagi barang saya hantar di cawangan jasin pulak and harini saya cek semula ke cawangan melaka. 75260 poskod, memang susah ke nak hantar mengikut poskod ? dah 2 kali benda yang sama jadi

Im waiting at my house
Didnt call me when he arrived
Doesn't use the bell in front of my house
I dont know who's the person he deliver my parcel
Everything is stated on the address of where i live
Ic/id number of the person who received the parcel is not complete,
How did he manage to deliver the parcel with ic/id number not completed ?
What kind of attitude is this ? He can simply use the bell, used his phone, used all of the medium that he have to call me, by far the most idiotic mistakes done by poslaju worker . Hell of of mistakes .

Saya bawak mak saya nak keluar wang Asb sebanyak Rm 300.00sahaja...tetapi kakitangan Pejabat Pos Rompin Pahang menolak urusan keluar Asb dengan alasan tidak cukup wang..saya rasa alasan tidak cukup wang adalah tidak munasabah...ini bukan kali pertama...berlaku...saya harap pihak atasan dapat bertindak segera dan sediakan cukup wang di kaunter untuk urusan keluar masuk duit..terima kasih

The Pos Laju of Sibu main branch is a mess and a shame to the community.
1. No proper queueing line. In which people jump queues and wait under rain and sun
2. No proper waiting zone. Customers huddle around counters with inpatient eyes at the poor officer on duty. Obstructing and causing confusion to the queue.
3. Insufficient work force during lunch hour . Let's be honest, most people only get to time off to collect items during Lunch hours 1-2pm. Which is the downtime at the centre! How illogical is that. Makes more sense to assign more workforce during those hours isn't it
4. Disorganised Pos laju team. The very person who receive tracking numbers are the very same person who rush to the storage to rummmage out the goods. I'm sure it's tiresome and frustrating to them. A orderly system of separate manpower to receive tracking number and locate the goods from storage is more practical.

iver the parcel to Southern University College. I dun know why they delayed sending the parcel. I had expected it to come by today, but I didn't receive it. Really a lousy and a bad service
They told that the item that I have ordered can be collected but, they never stated the place to collect the item. So, do they expect me to go to Pos Laju Bandar Dato Onn?

Dear Sir/ Madam,

I'm writing this due to my parcel did not receive.

1st time delivery receive sms by your postman & we did return call few times but no pick up. Called to post office mentioned location & there was no answer as well. So, items have to be collected at the post office. We went there to collect the next day but what a shock answer I receive which they mention they couldn't find my parcel. We waited for 1 hour and still they couldn't trace my parcel which is in suppose to be in their area.

So called up KL and mention then asked for 2nd delivery. I asked if i can give new address and they agreed. So 2nd delivery address were given and your staff promise me to send to the new address on 2nd delivery which is the next day. But on that delivery day, they send to the same address and refuse to admit their mistake. Again, sms were received from the postman & we started to call. Ring up the post office location as well but no pick up. For many hours we tried to get hold of the postman but the operator keep on mention not in service. What kind of service is your courier industry providing? Till end of the day we still can't get thru the postman mobile so I decided to call up KL again. After talking for so long end up your staff admit their mistake, but threaten me that there is no 3rd time delivery service. It is their mistake and I have to self collect the parcel? Why is it that other courier company offers such a good service but not your company? So, before conversation ends, they agreed to send 3rd time delivery to my new address, but until today no movement of the item.

Please check on your staff attitude & behavior as this is service industry. Are you suppose to treat your customer that kind of behavior?

I'm totally dissatisfied with your service as already promise but no action.

Appreciate if you could look into this matter seriously.

Thank you.

Dear Poslaju,

ERA668404217MY, Sender posted the package since 18/11/2019,
the process of the package never update since 20/11/2019, its been 5 days.
I called to Service centre and they told me that the package already in Kota Kinabalu. But its been 5 days I still did not receive the parcel yet. May I know the reason? the package is in urgent and we trusted poslaju, and now it could not make it before the dateline which bring us so much trouble.

I have already made an report on 21/11/2019 and still no update until today

Dear Poslaju team.

I have just received my parcel today ERA657667328MY. To my address which can be tracked using the tracking no attached. its not the first time we ordered and received but this time the delivery guy couldn't find the address, send me a message "your address is wrong, I'm from pos laju".

When i call the number to lead the way, I couldn't speak because I was getting scolded, the guy is being very rude and raising his voice. I am so disappointed why pos laju such a matured company has this kind of service. for me, its easy. I'm just to tell my friends, also not going to use pos laju service. I dont deserve this kind of negativity.

its up to you if you want to change this thing.

I post out my parcel on 16th October 2019. But until now my customer didn't get her item. I called out more than 10 times but now one answer my call. My reputation as a seller drop worse and terrible because your service so bad. Please post out my parcel so that my customers can get their item. They want to report me as a not trusted seller and want to make a police report. If something bad happened I will summons you your company because I know they have many people out there that lost their items too

Hi sir/ madam,

My name is Abdul Fattah bin Yahaya. Im still not received my 2 parcel since 20 November 2019. The tracking no. is MY190874521040R and MY198864735060N. The other 2 parcel received on 19 November 2019.

The system show out of delivery but I check on the system still not arrived. Already delay a few day. Please take immediate action asap.

Regards,
Fattah

Sya ingin membuat aduan mngenai barang yang sepatutnya dterima oleh sya tetapi telah dterima oleh penerima yg bernama SIGN.pdahl, sya xtau siapa yg dmaksudkn SIGN.spttnya brg telah smpai 20.11.2019 d poslaju kota kinabalu, tetapi tidak dhantar dan tiba2 pada 22.11.2019 brg telah dhntr kepada penerima bernama SIGN..tolong la poslaju..kenapa smpai jadi begitu..

Saya nak tanya.kenapa sistem update letak delivery to nur amalina..nama saya sendiri sedangkan barang tak sampai kepada saya.. macam mana mereka boleh letak nama saya sendiri sbg penerima.. sehingga sekarang barang saya belum di terima.. posmen yang curi barang saya ke? Yang hairan bagaimana mereka blh update status cakap barang saya sendiri yang terima? Ada kecurian dari orang dalam pos laju tu ke? Pos laju cawangan serahan kuching B . My track no. ERA742954311MY.. tolong ambil tindakkan tegas!

Barang belum sampai/diterima sampai sekarang. Tiada update tracking, last update 10 November 2019. Barang telah dihantar pada 05 November 2019 dan ianya telah melebihi dari tempoh yang dijangkakan (14 hari). Sudah bermacam laporan dibuat dan sampai sekarang belum mendapat apa-apa makluman mengenai barang tersebut dari pihak poslaju. Di harap pihak poslaju dapat menyelesaikan masalah ini secepat mungkin.

NO Tracking : EP666930833MY
ADUAN: SAYA MENGGUNAKAN ALAMAT : SELF COLLECT, POS LAJU KUCHING UTARA. TRACKING MENUNJUKKAN BARANG SAYA SUDAH SAMPAI DI POS LAJU KUCHING UTARA PADA 21 Nov 2019, 07:25:09 AM..
NAMUN PADA 21 Nov 2019, 08:37:00 AM BARANG SAYA TELAH BERADA DI Kuching Mail Processing Centre..SAYA KENA TUNGGU PULA BARANG SAYA RETURN KE POS LAJU KUCHING UTARA..SEKARANG SUDAH 22/11/2019, jam 4:11 PM...DALAM TRACKING BARANG SAYA MASIH DEKAT Kuching Mail Processing Centre..harap ada tindakan sewajarnya dari pihak Tuan.

What's kind of service you all provided! I have mentioned I am rushing from exam ! Only 45 minutes left! Why you still want me to look for your truck and I really don't know where you are!
My address stated no 28! Why you go for no 26 and telling me you can find!
I am trying to track my parcel in your website but keep on telling me no such awb! What's kind of service you are providing