Pogowrongfully suspended

M
This review was posted by
a verified customer
Verified customer

I am so unbelievably shocked on how pogo treats their members, I have been a member since last yr. Never if i ever faced a problem or been reported. I love playing Canasta and here recently there has been someone that keeps coming in the room I'm always playing in and starting trouble. They will wait till someone starts a game and if he sees it fit they will come to your table and instead of loading will just sit there to freeze tables so you can not play. Players in the Green Mile have had to resort into hiding in private tables, which to me is so totally unfair seeing how we pay all this money every year not including what we pay for gems. well EVERYONE pretty much in the room has reported this person and muted them numerous times. All that happens is they get suspended go get a pass make it red and come right back and do it all over again. Pogo has done NOTHING to resolve this matter what so ever. Was in the green mile all day yesterday watching players get abused and harassed. Well I guess it was once again my turn to be stalked, so I muted and reported. Like it did any good. He came back to my table, froze it, knocked three of us off and I said why do people have to be butts like that, 10 seconds later I was banned. Why is it that people like his can get away with murder in here and the victims suffer (after all stalking and harassing IS in their rules and regulations), its insane! Instead of emailing them AGAIN I decided to call, I finally got a hold of someone and was telling him what had happened in a very nice way all he could tell me was go to the home page and put in 3 numbers and report it that way that there was nothing he could do. I asked if their was a number to the people that I needed to contact and he said no sorry theres not thats the only way. Something needs to be done quick fast and in a hurry, I wished more people like the ones Ive seen on here would stand up for their rights and quit wasting their hard on money to be bullied. Let pogo know you wont stand for it.

Responses

  • Wa
    walter kent Aug 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am a dues paying member of pogo. It does not recognize this fact and wants me to sign up again before playing.

    0 Votes
  • Sh
    sharilyn jean mendenhall Sep 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchased my daughter a 6 month subscription to club pogo. I received letter showing I had purchased it. But they sent her nothing to access her account, after telling me they did. Now I don't know what to do.
    I've probably lost my money........... and I really wanted to do this for her......... out of kindness, she deserves it.

    Sharilyn

    0 Votes
  • Valerie Sep 11, 2007

    I have been a Pogo Club Member for several months, however, when I want to play the games for Members Only-- I can't get in to them. Help!!!

    0 Votes
  • Ru
    Ruth Phillips Nov 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have contacted pogo so many times over the past month it isn't funny. I haven't gotten any help from them. I paid and became a member. About a month ago I was unable to play all the games they would freeze on me tell me I wasn't connected to the internet or my jave was not found. Pogo responded with a bunch of crap I needed to do which I did and still couldn't play the games. I bought a new computer and still couldn't play the games the site still did the same things. Their response to that was that my video drivers needed to be updated on this new computer that they were over a year old. I informed them that I didn't buy a mass produced computer that would have sat for a year I had a computer built by a reputable company that I had dealt with for years. I asked for a refund and haven't heard from them on that at this time. I did let them know that I had searched the internet and found that they had a lot of unhappy pogo players with the same problems I was having. How can it be all of us. If you can't fully enjoy the service I do think you should be refunded.

    0 Votes
  • Valerie Nov 06, 2007

    Pogo - www.pogo.com

    I have been a member of pogo for approximately 2 years and really enjoy it. BUT I never authorized a charge of $39.99 to my account. I did go into the EA games to see how much they cost, and could not find the amount, so I went into BUY and when I saw the price I immediately went out of that site. SO I never authorized the buy. Just because POGO has my info, does not give you the authority to charge my account without my knowledge.

    0 Votes
  • Ri
    Richard Rohrer Jan 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was Kicked off PogoGames for using The word SHT 3 yrs ago and cannot get help to get back in to play! Beware!

    0 Votes
  • Ch
    charlene willer Jan 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been playing pogo for 5 99 a month. The other day my bank statement showed a charge of 39.99. plus 5.99. What is that all about. I never ordered a subscription for pogo games at that price of 39.99 all of a sudden its on my bank statement.

    Beware people!

    0 Votes
  • Ki
    Kirk Richichi Mar 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ihavent been a customer of pogo games for at least 4 years. when I signed back up with there free service i found out that they illegaly, without my authoizatoion took $43 from my bank account. Who and what gives them the right and the funny thing is i never gave them my debit card info they miust have taken it from my info from a llong time ago.

    0 Votes
  • Ja
    Jackie Ferreira Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    There was a $39.99 uauthorized debit on my credit card

    0 Votes
  • Pa
    paula moore Apr 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    stop charging my credit card and take of the last pay ment of 44.03 us funds ty paula

    0 Votes
  • El
    ellenkells May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i paid with credit card 3 times in i week for MY HUSBAND TO HAVE POGO ON HI COMPUTER STILL SAYS ON HIS COMPUTER HES AGUEST AND WILL ONLY GIVE HIM THOSE STUPID SMALL GAMES TO PLAY I PUT HIM ON MY FRIENDS LIST AND IT SA NOTHING I DO WORKS I E MAILED YS AGUEST PASS AFTER HIS SCREEN NAMEI I EVEN E MAILED YAHOO ABOUT IT I JUST DONT UNDI GIVE UPERSTAND THEM IVE HAD THEM FOR3 YEARS I GIVE UP THEY SURPRISED ME I EVEN CALLED THEM TO NO AVAIL

    0 Votes
  • Valerie May 21, 2008

    I tried Word Riot on pogo.com and I absolutely loved it. However, I was very disappointed that it wasn't a free online Club Pogo game. Club Pogo is expensive enough without having to pay for other games separately. Ok, so then I dealt with it and tried to purchase it. I input all my information and click on the continue bar to go to payment information. This is where I really got disappointed because I learned that the only available payment method is credit card. I do not own one and I do not want one. So this was a double whammy. Shame on you pogo x2.

    0 Votes
  • Li
    Lisa May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    How expensive is club pogo for you? It was only $35 for a whole YEAR for me.. which isn't bad at all. Have you tried to email the company and ask if theres anyway to pay otherwise to get club pogo? I've just never had any problems at all with them.

    0 Votes
  • Ba
    barbara May 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Pogo said they do not have me e-mail on there account. I can not get into my account without my e-mail.

    0 Votes
  • Do
    donna Jun 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This you really have to watch for, Pogo renewal is AUTOMATIC with any card you have on file. What I found best was to pay my pogo then remove all my active billing information then you will get the popup when you have to pay otherwise it just renews itself.

    0 Votes
  • Cl
    CLEMATINE HOLMAN Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I, myself clematine holman is wanting to know why my account has been closed as brownsugar337 and I just joined in April of this year for 1 year I paid 29.99 plus tax for membership for a year. and I no longer have it. WHY? I want my membership back or my money and I am talking about now. Somebody needs to tell me something. You all can't just take people money like that.

    0 Votes
  • Li
    linda fedchak Jun 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My pogo will not work. It comes up but when it is loading it wont load and continue.

    0 Votes
  • Cl
    clematine holman Jun 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My name is clematine holman, I have paid for a whole year and they trying to make me start over, I want my money back or give memy credits and my games back this is the second time you all have done this to me. I joined pogo in may of 2008 I want my money back or giveme my games in pogo back. My screen name is brownsugar337 and you all have taken my membership. If you don't gie my membership back I am going to sue you . Or give me money back.

    0 Votes
  • Ag
    agatefinder8_aol Jul 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    listen pogo i paid for a yearly membership if your site is to busy boot off players that arent members or refund cash also you should have an easier route to get feedback from customers

    0 Votes
  • Ju
    Julie Jul 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been a member of pogo since 2001, I have three memberships and in the last three months, pogo is constantly having server problems. Egames is owner of pogo and should be taken to task for this.

    0 Votes
  • Pa
    pat martin Jul 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I pay money to play Pogo. Why am I told not available or try again and all games are cut into with these messages? This sucks so much, beware people!

    0 Votes
  • Me
    Melissa Jul 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Drew if u are reading this then im glad because i dont know how else to contact u LOL. i just wanted to let u know that no i have not heard anything else back from pogo. and as far as the green mile is conserned i only go in there now once in a blue moon. Ans as far as suggestions, i have a good one and thats that no one renews there subscriptions, but no one seems to go for that, all ev1 says is well i havent had no trouble blah blah blah. so honestly i just gave up. people dont seem to care what happens to others as long as its not them. But as far as people like us in this complaint board we know how it is to be scammed and whatnot. my membership is comming to an end in a few months and if things dont do a big change b4 then im done. thank you for your responce

    0 Votes
  • Ma
    Martha Beltz Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Awful scam, beware all!

    0 Votes
  • Mi
    Michelle Jul 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree too... Pogo does nothing...we need a group together to try to stop this behaviour. I emailed u awhile back...check ur spam.

    0 Votes
  • Dr
    Drew Jul 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Melissa...thank you for your response...I was waiting for one thru my yahoo account...but just happened to pop here today and find this here...of course nothing has been done for me and my gf either..in the past 3 days we have reported this person...same person under numerous names...
    DevilsMartini666 and DevilMartini666 for doing the same thing of course...racial slurs...harassment...hate speech...cheating...they jump our table and freeze it so you forfeit points..or they will sit at your table when you create it...but you never get their request...so noone else can play you...and they laugh in the lobby there..and say..hahah you wont be playing a game here today! and of course..alot in the room think its funny...and cheer this person on..because they dont want it happening to them...well of course we go thru the process...of reporting them...asking please send a monitor to the room to boot this person...etc...it never happens...we just report..and suddenly get this dumb automated response saying...our feelings and comments mean so much to them and they will be investigating this possible in game violation...etc..same crap over and over...well today i have had it...I went to the main page...clicked help...contacted EA another way...filled out the form...explained the problem again...I mean this jerk...has publicly admitted they have 90 names registered as a master rank canasta player...and they will continue to harass and stalk people...and there is nothing me or anyone can do about it...I threatened to cancel my club pogo which i have had since it came out...we buy all the badge books..gems...etc..spend money that adds up to hundreds of dollars a year...all for this crap?? so on my day off i can sit here and not be able to play a game??...its pathetic...so im sure nothing will happen once again...OH...and this person even tried to say they are an employee of pogo...its funny how when a person wins 10 or 5 dollars..or a stupid hat...that pogo will try anything they can to not give them the prize...investigate their accounts.. looking for cheat software..etc...but when you are being stalked for hours..and harassed they wont do a damn thing...Im tired of it...email me at... [email protected] ..maybe me my gf and u can meet and discuss what we can do for the next step...tc

    0 Votes
  • Sh
    sharonbessett Jul 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    billed for the last 3 mo.noreason for that can only use one pogo 63867426 25769783 64131275

    0 Votes
  • Ju
    Juanita Banfield Jul 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What can you do when a certain ad freezes your computer & won't let u in a room? The Live Search ad is doing this to me & the only game I can play is Payday Freecell

    0 Votes
  • Vi
    Vickie Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I submitted a complaint that I was having JAVA problems. I told them that I had uninstalled and re-installed. I also told them that I made sure it was enabled. They email me back on how to uninstall and reinstall. You would think that they could have phone tech support.

    No where on the site can you find the tech support or customer support phone number.

    0 Votes
  • Valerie Jul 25, 2008

    I asked pogo to cancel my membership but are keep charging me money and they have no phone number.

    0 Votes
  • Do
    Donnie Nourie Jul 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    you'll never beat Pogo. If they think that you EVEN have an edge, they'll freeze you're game. You can't beat them. All the people that pay to play, you're screwed!

    0 Votes
  • Ru
    ruth canejo Jul 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    can;t get into my games. keeps switching back to my home page

    0 Votes
  • Ed
    Edna Desselle Aug 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have given you my credit card number at least three (3) times only to be cancelled by you, my card is good and why you have'nt accepted it is beyond me. I would very much like a reply.
    thank you for your consideration. Edna Desselle

    0 Votes
  • Ed
    edith paterson Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ? IS POGO SO SLOW LAITLY .SPECIAL TEXAS HOLDEM
    TRY TO GET BINGO LUAU .NO FUN TO SIT AND WATCH.I AM A MEMBER FOR 3 OR 4 YEARS.PLEASE DO SOMTHING ABOUT IT.THANK YOU .D

    0 Votes
  • Bl
    blkfemale412008 Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I don't understand why my points are not going up or i cannot chat when playing... is there anything wrong with pogo?

    0 Votes
  • Em
    Emma Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DevilsMartini and all the devils names are HeyWillAlwaysNo. His name is Erick Slager and his new girlfriend who uses the devils name is Fran. You need to speak to LindsayMarieBev about this person, she will fill you in and she was successful in getting four of his names banned in one day. She will tell you how he steals points in other rooms and does these things. Pogo is working on this as we speak but Lindsay is the one to speak to. She is nice and will help you.

    0 Votes
  • Mi
    Michelle Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sarah...i tried contacting u but the email addy that u used was not working...email me again with ur correct email addy.

    0 Votes
  • Valerie Aug 12, 2008

    Dear Complaints.com, The Pogo Games site is one of the biggest

    culprits in taking money every month from credit cards. The site

    they provide to cancel your account is setup to have the consumer

    fail to (or believe they have failed to) cancel their account. One

    cannot navigate the site-therefore the complaints and cancellations

    go "unnoticed." I have actually emailed them for the past six months and to

    absolutely NO AVAIL!! I cannot find a phone number or

    address for these people. I will spread the word on this site!!!

    I want a refund for all the monies they have taken from my account

    for the past 6 months. WHAT CAN I DO ABOUT THIS???? Kindly

    advise.


    **************

    Start the year off right. Easy ways to stay in shape.

    0 Votes
  • Pa
    Pat Batch Aug 18, 2008

    How can you report and have a person checked out who is using racial slurs on line.

    0 Votes
  • Dj
    DJGeno5589 Sep 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Pogo makes it very difficult to file a complaint when there is a proble, if u don't know value of game complaint doesn't go through. Bingo Luau badge says cover 900 correct numbers but I got 120 numbers right & got credit for 60. Watched after this and only received half of numbers covered. Myself & several members play Mahjong Safari and every time you have a good game going game freezes. A lot of times members don't get credit when they have won a game, everone calls this pogo cheating. For the amount of money we pay for membership each year it should be easier to file a complaint about a problem with a game. They take our money then make it difficult to get in touch with them.

    0 Votes
  • Ch
    chattyqueen53 Sep 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to reach them by their 866 phone number and all you get is a computer asking you to press numbers and still no live person to speak to.

    0 Votes

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