PNM review: Useless and incompetent

I have had issues with PNM on several occasions. I have a locked gate to access my backyard, where the meter is. I have a calendar and mark the date of PNM access, unlock it the night before and leave it unlocked for the entire next day. Three times I received emails that the tech could not get inside! I contacted them and told them that the gate was unlocked...ALL YOU HAVE TO DO IS TURN THE HANDLE! I was told that they would tell the tech to "get out of his vehicle and check"!

Then, I received the letter yesterday about SmartMeter Installation, as an update, that I didn't need to be home, but access needed to the meter. I called the number on the letter (1-888-DIAL-PNM) and none of the applications for a number to select fit the letter. I was told it was a 4 minute wait for the call to go through, so I opted for a call back. Almost 80 minutes later, no call. Got online and filled out the form to "speak to someone" and filled out the same information. Was number 22 in line for a representative. That was at 8:43 am. 9:48 am, I was number 4 in line, but had to leave and sent a message saying just email my answer back, even though I can't be there to respond now. Returned home at 2:05 pm, no response to the email, no phone message. Still have no response via email or phone and impossible to get ahold of these people. They are the worst company I have ever dealt with ! Get with it, PNM!