5 star service
I am the md of a large property company in london and just wanted to say i have been using plumbforce direct for property repairs for my company over the last 10 years and have always been very impressed with the service they have provided. They have great values and care about there customers.
ps I saved over £2000 on a new boiler install with them compared to British gas.
Great company who will always go the extra mile.
The complaint has been investigated and resolved to the customer’s satisfaction.
violent cowboys
Used plum force direct to connect a new gas cooker. An Eastern European looking guy turned up (engineer number 313) and as soon as he got in he asked me to sign an invoice for £45 plus vat per half hour and put in my address, silly me I signed straight away without checking the time he wrote down he got to my place, he put down 3pm when in fact it was 3.07pm. He then droped one side of the gas hose on the new cooker and chipped it. He said I needed a bionett to connect the cooker so he had to go and buy one and said it would cost £23.
15 minutes later he arrived with the boinet by now I was a little suspicious of him so I called the shop he said he went to (nuline) and they said that the price for a boinet for a gas cooker is £3, I then made the gas engineer from plumb force direct know and he started getting aggressive so I asked him to leave my property to which he refused to do without getting paid. When I threaten to call the police if he didnt leave he told me to "step outside with him if a was a man" he then bought out some sort of hammer looking tool from his tool box and started f__king and blinding and calling me all sorts of names and threatening to smash my head in. I called up plumb force direct and asked to speak to the manager, a lady called Silvie came to the phone and i made her aware of what had happened and she automatically stared defending her engineer, I told them that I would be getting the police involved and the they had to pay for the damage their engineer had done, they replied by saying that no work was carried out and an invoice wasn't issued so its my word against their engineers. The company is very unprofessional and unhelpful. They have a lot of bad reviews online so Beware OF THESE COWBOYS as I have been left with a damaged cooker that cost me £500.
I have spent 18 months chasing these [censored]. As anyone who has dealt with them and attempted to prosecute them, they only provide a registered address in Mayfair. However, I believe I have now found Stuart Hall's home address and I have now transfered my warrant up to the High Court. They owe me over £1800 and I will take this all the way. I will not allow such disreputable people to operate so long as I can help it. Good luck everyone.
Mr Stuart Hall
20-22 Wenlock Road London N1 7GU
misleading diagnosis
This company provide misleading diagnosis for my boiler. They told me that my boiler to old and that this boiler can't work without new PCB (they charge me for diagnostic 78GBP), wanted to charge 1 x PCB = £389+VAT), also that no warranty that it works with new PCB - buy new boiler. After that I booked appointment with other company, which detect that my boiler lock out. They reset my boiler and now heating and hot water working fine without new PCB. That company which reset my boiler didn't charge me for that Now PLUMBFORCEDIRECT trying to find any reason don't refund diagnostic charge.
I recently used Plumbforcedirect Company to address a leaking dishwasher, and it has been a costly and frustrating experience. The plumber who initially visited claimed the leak was due to a blocked pipe and charged £540 to unblock it. However, within two weeks, the leak returned, and despite two additional visits from their plumber, the issue was still not resolved.
Out of desperation, I contacted another plumbing company, who identified and fixed the problem properly for £460. I provided Plumbforcedirect company with a video and a report from the other plumber, showing that their initial diagnosis was incorrect. When I requested a refund or compensation for their ineffective service, they refused, claiming there was “no proof†despite the documentation I provided.
This company not only failed to fix the problem but also refused to take accountability. I would not recommend them to anyone looking for reliable plumbing services.
TWILL
Unbelievable! I cannot believe I have had the very same negative experiences as so many others. The staff are rude
unprofessional and they hang up on me couple times. After giving inflated quotes to fix or repair a boilker. What the plumber said was wrong (PCB needed replacing) was a lie. They quoted about three times the actual cost for the repair. The man didnt know what he was doing, he even left the boiler without replacing the cover properly, we still cannot find the screws. Another company fixed the boiler for a fraction of what PLUMBFORCEDIRECT said and tole me there was nothing wrong with the PCB and the man didnt do a proper check etcetera. The story is a long one i am shattered espcially after reading the numerious other reviews that are identical to my experiences. I asked for a refund and "Scott" agreed after I explained the dilema, noticing no refund I called after few days "Graig" told me it says on the system I was due a refund he doesnt know why I wasnt paid; a few more days I called again and was told by Scott that I will not be getting a refund. This company shouldn't be trading, they are obviously con artists and actors pretending to be professional. Seems all the staff are in on the scams. I am now going through the process with Trading Standards to get my money back because they did nothing. Oh, I was also concerned when the repairman went outside to speak on the ph so I couldnt hear him discuss with his company how much the job would cost. It is all planned out, Why are they still allowed to trade?! What a total nightmare!
Bridgwater Drain Unblockers
I don't understand how could the government allow such kind of scam business exist. I have checked a few review websites. Those guys at plumbforce have been doing this scam for years. Can anyone tell me if we can set up a group lawsuit against this company? No other customers should experience this awful business. Google should not allow such kind of company to post AD! It is helping the evil.
he service offered by this company is shockingly bad. It is sometimes hard to tell if they are crooks or just incredibly incompetent - but either way STEER CLEAR. The fact that for some of the fake positive reviews they have posted online they have forgotten to log out of their account so..
This is a scam scheme. They make money either by putting pressure to accept exhorbitant fees when called out, or by threathing litigation thereaftee. IF YOU HAVE BEEN A VICTIM, PLEASE REPORT THEM TO ACTION FRAUD. [protected] so that the company and its Director, STUART HALL, can be brought to justice.
one of the worst company to deal with.
I call them to fix Heating with the fixed price of £84 (including VAT)
they will charge you £84 regardless they fix the problem or not.
They quoted me £538.80 to fix a boiler. I declined the offer. when they left, not just heating i was left without Hot water as well.
They promised to send engineer to fix hot water . I waited 3 days for them to fix the problem but Scott who dealt with my problem could not be reached anymore. I had to fix the problem with the local handyman who just charged me £60 to fix it.
I fell victim of this company and probably not the last one.
We booked them on 5th February and they agreed to come with a fixed price of £70 + VAT no matter how long it will take and if there's any parts included they would not charge any extra. So, the whole work is £70 + VAT. When the so-called plumber came, he did not even try to look at the leak, which we reported. Straightaway he said the whole toilet needs to be replaced and the cost would be around £250 + VAT. At that point we said no we don't want to as we know that it was not the toilet it was the pipe next to it. The "plumber" was in the house about 10 min and left and said that we need to pay £70 + VAT, which we said no, you didn't even look at the leak, so you are charging us ! Then their office called and threaten legal action, and all sort if we don't pay. We ignored it. 6 days later the later came with the threat.
I called the Consumer helpline to complaint and explain the whole thing. But, it really horrifies me that nobody can do anything to stop this company from ripping people off ! And the amount of complaint on the net about this company ! Unbelievable. My mistake: I should have checked reviews before calling them.
My situation was almost the same. I actually taught the engineer to fix my boiler. He stayed there for 10 mins including a phone call. They wanted me to change new fan. As a female engineer myself, I spot the problem somehow and told the guy he doesn't need to change it as it's almost new. It should be some loose part inside. He didin't find the loose part but it moved to somewhere else. Then I said I was happy to pay his petrol and time (10mins) staying there. After a few weeks, I got this letter before I got any bills or documents from them.
Contact your bank/credit/debit card company for a chargeback. You will almost certainly be successful, and this may be the final nail in their coffin. Just notifying them is useful, let's sort them out for once and for all!
Plumbforce direct said I would have to pay £295 + VAT (approx. £360) and that it would take hours. I got another plumber in, who did it for £140 including VAT. That's £220 cheaper!. And he did it in around 30 minutes! What a DISGRACE Plumbforce Direct are. AVOID! AVOID! AVOID!
Blow by blow of how Plumbforce Direct behaved:
Plumbforce direct said I'd pay £80 + VAT to repair the flush valuve on my toilet (concealed cistern) but that I was eligilble for a £25 discount as it was my first booking.
Plumber came almost an hour late. He said that the whole panel behind the toilet had to be cut away and that was a job that would take hours. I thought this was odd as I live in a new build, which was obviously designed to be accessible to plumbers etc.
Plumber said his office would need to "generate" a price for this. (Which is contrary to what I've read on this page about plumbers quoting the job themselves). Every time he wanted to call his company he would leave my flat. I found this very odd -- never seen someone do this.
As he had left the flat, I quickly went online and posted the job on a website which promises 3 quotes in 2 minutes.
True enough I had 3 quotes in 2 minutes. They were all around £150.
Plumbforce Direct plumber came in and quoted me £295 + VAT. (approx. £360). That's over £200 more than anyone else. Unbelievable.
Because I had been told I had to pay an £80 + VAT call out fee, whether or not I agreed to have the plumber do the job, I told him to forget the toilet and just install the new sink basin sprung plug for waste that, by coincidence I had ordered on line a few days earlier. I thought this would be covered by the call out fee. But, again, what should have been an easy job became a 3 act drama.
He emerged with the sink waste pipe in his hand saying it had snapped off. I now wonder if it really had.
Again he couldn't give me aprice but had to have his company "generate" one.
The price I was given was £150 + VAT (so £180 in total. For installing a basic plug hole waste plug!). But I needed it done and was fed up so I agreed. Woman from the company phoned to take payment -- how odd they do this over the phone.
They didn't even supply plumber with credit card machine, or even give him receipts, warranty or any paperwork whatsoever to give to me after the job had been completed. Never seen anything so unprofessional.
Woman from the company asked why I didn't go through with the toilet repair.
I told her I'd found someone for £140. The woman said of my new plumber "but he hasn't seen the job". "He will charge you more when he sees it."
Of course she was just a scam artist who was talking rubbish. Completely outrageous!
I then remembered I was entitled to £25 reduction. She began stumbling over her words and gave me some unintelligible and nonsensical answer. I didn't drop the matter, so she eventually said the price was normally £175 but I was being charged £150. A pretty strange round number to arrive at after a discount. Obviously they were just picking figures out of the sky. Unbelievable cheek of the woman.
Plumbforce Direct plumber left. New plumber arrived.
Charming and polite new plumber got that panel off in 5 minutes (Plumbforce direct said it would take ages to remove and replace), then went away to get the appropriate part from a nearby shop (which he didn't charge me for), and fixed the flush and replaced the panel -- all this within 1 hour. In total he spent 30 minutes working in my bathroom. I told him what had happend. The plumber said lots of his customers have complained of similar scam practices by Plumbforce Direct.
AVOID AVOID AVOID PLUMBFORCE DIRECT AT ALL COSTS. Worst experience with a company in my whole life.
false advertising, unprofessional service
With a boiler (Potterton Suprema 40L, 6 years old) that is failing, searched the internet and called out this company for the repair. Their advertising claims 'So much as one minute late, and we'll give you £25!'. When already half an hour late the engineer called to say they would be late. Arrived 1 hour late, but then claimed that because he had telephoned, the £25 refund did not apply. Then his assessment of the boiler was that the fault could be caused by any of four components. As it had not yet failed completely, he advised waiting until it DID fail completely before troubling them again. Charged the full call out for this and called the service "inspection" on the invoice. I made sure he added detail on the fault I had called them out to repair and that he could not diagnose the problem. Boiler is still not functioning and I must still get it repaired, only now I am £81 poorer. Have complained in writing to the management twice: have received no acknowledgement of my complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overcharged for a simlle heat sensor repair. They put pressure on you to pay half up front so you are locked in.
They said requires a full service and they didnt do one
Awful company. Complete scam artists
They failed to complete the agreed repairs and then failed to povide the agreed refund claiming that Stuart Hall the company director had overruled the decision. No concept of customer service or professionalism.
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Plumbforce Direct Contacts
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Plumbforce Direct phone numbersClick up if you have successfully reached Plumbforce Direct by calling +44 203 582 5191 phone number 3 3 users reported that they have successfully reached Plumbforce Direct by calling +44 203 582 5191 phone number Click down if you have unsuccessfully reached Plumbforce Direct by calling +44 203 582 5191 phone number 2 2 users reported that they have UNsuccessfully reached Plumbforce Direct by calling +44 203 582 5191 phone numberClick up if you have successfully reached Plumbforce Direct by calling +44 800 699 0000 phone number 0 0 users reported that they have successfully reached Plumbforce Direct by calling +44 800 699 0000 phone number Click down if you have unsuccessfully reached Plumbforce Direct by calling +44 800 699 0000 phone number 0 0 users reported that they have UNsuccessfully reached Plumbforce Direct by calling +44 800 699 0000 phone number
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Plumbforce Direct emailsadmin@plumbforcedirect.co.uk100%Confidence score: 100%Support
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Plumbforce Direct address4 Old Park Lane, Mayfair, England, Greater London, W1K1QW, United Kingdom
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Plumbforce Direct social media
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