LDR Industries / LDR Global Industries’s earns a 1.3-star rating from 0 reviews and 15 complaints, showing that the majority of customers are dissatisfied with products and services.
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Tuscany, Barstow collection, pull out kitchen faucet stainless steel finish
I purchased a Tuscany pullout kitchen faucet (903105i5ss) from Menards on 10/05/2019. The button that changes from solid to spray has broken and now does both at the same time. I have sent 3 emails to the warranty department and called once to try and get a new head unit for this model under their life time warranty. I have not heard back from the company at all. I feel that it should last longer than less than two years. They could at least reply to my complaint and give some sort of response, but nothing. I am only asking that they replace the head unit not anything else. It seems that the warranty isn't worth the paper it's written on.
Craig Trager
[protected]@msn.com
Desired outcome: send new head unit
"plastic" faucet model no. 952 36425cp
Purchased from Amazon in 2016 approx. $24. The unit developed leaks and cracks in central faucet hold-down nut in three years. So in 2019 we purchased a second one - at approx. $36 (! again fr. Amazon. We selected it again as its plastic, for our rental near the beach in Ensenada Mexico (we use a US ship-to address). All-metal faucets corrode or turn green quickly in the salty air. Plastic should be unaffected. Now, after two years, this second unit is RUSTING on the gooseneck. Possibly the stem is not plastic as advertised, but is rustable metal. Or the 'chrome' coating (over plastic) is oxidizing. Chrome is flaking off over a two-inch length of the gooseneck, dribbling rust stains down the length of the gooseneck. The unit is now 'not available' on Amazon, and the 'contact us' link on LDR's website is not working. The unit on their site is now shown as model no. 012-36425CP, ie., using an "012" prefix, not "952" as before and on our orders. Since I have bought two of these, LDR should replace my current unit, or at least the gooseneck part. The attached photo was taken after scrubbing off all the loose, dribbling rust. It appears that the chrome itself is oxidizing (so it may not be chrome?) and that the black is the underlying plastic tubing. Note also that the price of this product was increased over 50% between 2016 and 2019.
Desired outcome: Product replacement, or replace 'rusting' part.
Tuscany kitchen faucet
The faucet started leaking inside the sprayer and I can't get it apart to see if it can be fixed. It is leaking back down the hose and into the cupboard below the sink. I would like to be able to replace the "Double Function Shower" faucet. The item number is 21 on your instruction booklet. This is suppose to have a Lifetime Limited Warranty. The faucet model is 673-7410 It was purchesed on July 16th, 2012 My name is Paul Knight, Phone number is [protected]. I would like to hear from you if this part is available.
Is LDR Industries / LDR Global Industries Legit?
LDR Industries / LDR Global Industries earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of LDR Industries / LDR Global Industries's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Ldrind.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ldrind.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While LDR Industries / LDR Global Industries has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Ldrind.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ldrind.com may offer a niche product or service that is only of interest to a smaller audience.
Tuscany jamesina chrome kitchen faucet sprayer
My faucet sprayer is failing. It is beginning to leak which also causes the faucet water flow to "sputter and spasm". I purchased this at Menards and understand it has a lifetime warranty. I am hoping you can provide a solution by sending a replacement sprayer. Thank you very much... Dan Machold, 3938 Bates St., St. Louis, MO 63116.
Tuscany sharena pull down kitchen faucet
Faucet bought new from Menards in Lincoln Nebraska two weeks ago. Professionally installed. Faucet working correctly for less than seven day. Now button on the sprayer doesn't work. Button doesn't switch between spray and stream. Installer contacted by me. He did come over and check it out. He informed me that the assembly of the hand sprayer is defective.My contact info is 40two.7six8.Three789 mobile number. Thanks for your support and help. S.Kamler Ohiowa Nebraska.
warranty parts are hard to get
A while back I purchased two of your LDR two handled faucets and installed one a few months ago it started to drip I could not get parts so I installed the other one and it leaks too. So I would like you to send me replacment cartridges for both faucets they have a lifetime warranty . Thank you for any help. David Bauer
11047 Robin Rd.
Marshfield Wi. 54449
tuscany volk kitchen faucet
The faucet hose is leaking and spraying everywhere. The LDR website does not have any information for how to contact them. I need a replacement hose/parts. I paid good money for this faucet to break so soon. Menards did not have replacement parts either. They told me to contact the manufacturer. There's suppose to be a limited lifetime warranty. Anyone else with this problem? Did you get a replacement piece? How? HELP!
I have a tuscany brass double lavatory faucet
I purchased this faucet from menard's in 2008. They no longer sell this style of faucet and am unable to get replacement parts at the store. The faucet that I purchased is now leaking from spigot on the hot water side. How do I get replacement parts to fix this problem? I have the lifetime limited warranty form that states that replacement parts may be obtained through the tuscany customer service dept. At ldr. I have also left a message on your phone (773) 265-3000. My name is tammy thill and my phone # is [protected]. My email is [protected]@aol.com. Thank you.
ldr 520 3320cp shower head
I purchased this says lifetime warranty after a week I went to change the water function and and where it connects to the shower neck cracked and started spraying all over the place I contacted them twice with the problem email address and phone number no reply at all from this company I was just want a replacement the item is clearly defective seems this company does not respond or care about there consumers I think this is bad business
kitchen pulldown faucet
Bought sprayer hose less than three years ago and the hose is leaking, it's the pulldown spray sink bought at menards, I been back to store no help there and 4-6 stores and nobody has the hose now I found it is a regular problem with your product! I now understand why the name is not on display of unit, for the amount of money paid for this product and to get so short amount of use it's a shame
This complaint is under the wrong supplier. The faucet in this photo was supplied by CMI not LDR. You can contact CMI at [protected] If you contact the correct supplier they are willing and able to provide replacement parts. Be sure to let them know your sprayer hose attaches to the brass riser at the base of the spring. The version by LDR attaches in a completely different manner.
tuscany volk model 5170ss single-handle coil kitchen faucet
I bought a tuscany volk single-handle pull-down coil kitchen faucet, model number: 5160ss from menards 12 months ago and now the coil is leaking right in the middle. I went to the menards store that I purchase it from - no replacement parts and they offered no assistance whatsoever. I've searched the internet - can't fin a thing! So disappointing! I will never buy another tuscany faucet - apparently they are junk!
I have the same faucet and it broke on the coil part to! so the price this is ridiculous we cannot get a replacement part.
I have the same faucet, bought less than a year ago and it’s leaking at bottom of coil.
I had great luck by calling Compass Manufacturing at [protected]. Sent me the parts and I replaced them and it works fine now. Kevin, Grand Ledge, MI
tuscany sharena faucet
I purchased a tuscany sharena faucet from menards.
Model: 5188ss
Menards sku: 6736075
Variation: stainless
The hose on the pullout has split and now leaks. Menards won't help because they claim to have no stock. They said to contact ldr industries: [protected]@ldrind.com and request the new pull out handle with new hose. But i've emailed this address multiple times and have received the infamous damon email failure notice that tells me it's not a legitimate email address.
Obviously the fittings on this model make replacement parts obsolete and takes away my ability to fix the faucet I own and purchasing a replacement piece is not available. Please, please help.
Fran torri
[protected]@yahoo.com
tuscany faucet
Purchased tuscany faucet from menards, the high arch pull out type. Within a week the full stream started to slow until it became only a dribble while the spray still had full flow. Took it back to menards for exchange, my mistake, and installed the replacement faucet only to have it do the same thing within a day or two. Only difference this time was that the full stream stopped completely while the spray still continued to work. The problem appears to be in the push button head.
Now I seem to be stuck with a defective product. Would not recommend a tuscany faucet to anyone.
Bob from indiana
tuscany facet
I purchased a tuscany faucet at menards, installed it and it worked for a couple days and then just stopped working. Returned it back to the store and was reluctant to purchase another tuscany but figured if it was a differe, time model it should be fine. Well I was wrong... We installed the new one and not even a year later the sprayer which is also where the main source of water comes out is stuck between spray and stream, which makes no water come out at all. So frustrating! We are now having to buy our 3rd faucet within a year. I will not be purchasing a tuscany ever again.
Purchased Tuscany faucet from Menards, the high arch pull out type. Within a week the full stream started to slow until it became only a dribble while the spray still had full flow. Took it back to Menards for exchange, my mistake, and installed the replacement faucet only to have it do the same thing within a day or two. Only difference this time was that the full stream stopped completely while the spray still continued to work. The problem appears to be in the push button head.
Now I seem to be stuck with a defective product. Would NOT recommend a Tuscany faucet to anyone.
Bob from Indiana
faucet
I have a faucet that is just over a year old, and it has since gone bad. It is a pullout spray model, and it won't activate and sticks between the spray and stream. I have gone back to the store I bought it from, (menards) and they sell no parts. I have e-mailed ldr twice in two weeks begging for a response, and they wont even acknowledge my request. Phone calls get put on hold, and ignored until I hang up disgusted. The manual that came with it says it has a limited lifetime warranty. What good is that if they wont even talk to the consumer? Their webpage says "ldr does not sell directly to consumers". All I want is some cheap repair parts which I am willing to pay for if necessary, or a replacement sprayer. After all, isn't that what a warranty is?
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased an Exquisite Dual lever handle kitchen faucet in 2014. We noticed it dripping in 2016. Since we travel a lot, for medical reasons, and are gone quite a bit, we didn't have time to have it repaired. By 3/2019, it was leaking all over and mold was growing. We changed the o rings, that didn't help. We had a plumber look at the faucet. He said that the supply line was cracked and the left handle was leaking. On 5/21, we called LDR Industries and were told that the rep would have to talk to a tech and call us back. At a later date, she called us back and said that the parts were mailed. We waited, no parts delivered. I called back on 6/17 and was told that she'd call me back. On 6/19, I called again and spoke to Janice. She said she had 1 faucet like this left. It has a chrome finish. She would mail it out. 6/24/19, we received the faucet. It was scratched all over and on top of that, the box it came in was dry but the bubble wrap inside the box was wet and so was the faucet! I loved that faucet, until it went bad. So much for lifetime limited warranty. I would NEVER recommend LDR Industries faucets to anyone!
After a few months of use the sprayer button does not work. Cannot get anyone to answer phone to get replacement parts. Menard's does not sell replacement parts either.
Where do you purchase parts for the Tuscany Jensen pull down sprayer head? We had this faucet installed in december for my elderly mother who is on a fixed income and it just fell apart all we need is the sprayer head so we can have it replaced for her please any help is appreciated thank you.
Installed this faucet less than a month ago and the sprayer has very bad pressure (the water pressure in our home is very good). It's actually decent when it's on the spray function, but is awful on the main setting. What can you do about this?
I purchased this faucet 1 1/2 years ago. This supposedly is a commercial faucet and now it is pouring water from the stainless hose. Example in photo below. This is a horrible product. Because air now gets in the line it spurts when turned on.
We have a Tuscany kitchen faucet that developed a leak after about four years of service. I read some negative reviews on LDR's warranty/customer service here and other places, so I was rather apprehensive when I called the warranty service center. The customer service agent was courteous, asked a few questions, but did not require any supporting documentation. He said the replacement parts would be mailed out in 3-5 days. Today I received them... about a week after my conversation. So my experience was good. Thank you!
We purchased a Tuscany faucet 2 weeks ago. Paid to have it installed and a week later the button to change water pressure went out. Total crap. Will never buy this product again. I can not seem to find a number or email for the company. Not happy at all.
Bought a Tuscany faucet from Menards paid 170.00 and the hose started spraying water everywhere. I have emailed 2x with no response. I have called 2x and was unable to speak to anyone. I am so disgusted with this company.
Not a product complaint but spare part issue.
I screwed up and did not drain out the spray head in our camper last winter and it cracked.
I do not want to replace the whole faucet just for the sprayer handle
Where can I get a replacement part?
Tuscany Brooksville model 5270C-WS
Do yourself a favor and throw it away and purchase a quality faucet.
I purchased Tuscany Nicole Single-Handle Chrome water faucet, model #RD16X92C, date code 052015, from Menard's when my bathroom was remodeled in Sept. 2015. It was professionally installed. The unit, which stand above the vessel, has now come loose from it's fittings and just lays over the bowl instead of standing upright. The thread appears fine on the main stem, however the lack of concentric thread inside the brass fitting might be the issue as one can actually 'wiggle' the fitting up the stem, whereby 3 screws are designed to tighten to underside of countertop. Unit actually is designed 'top-heavy' for mounting. Also, spigot filter assembly cannot be taken apart to clean screens.
I sincerely hope that whoever manufactures this will offer us a satisfactory solution. The Customer Service is not available on the weekend (of course!).
Overview of LDR Industries / LDR Global Industries complaint handling
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LDR Industries / LDR Global Industries Contacts
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LDR Industries / LDR Global Industries phone numbers+1 (773) 265-3000+1 (773) 265-3000Click up if you have successfully reached LDR Industries / LDR Global Industries by calling +1 (773) 265-3000 phone number 0 0 users reported that they have successfully reached LDR Industries / LDR Global Industries by calling +1 (773) 265-3000 phone number Click down if you have unsuccessfully reached LDR Industries / LDR Global Industries by calling +1 (773) 265-3000 phone number 0 0 users reported that they have UNsuccessfully reached LDR Industries / LDR Global Industries by calling +1 (773) 265-3000 phone number+1 (800) 545-5230+1 (800) 545-5230Click up if you have successfully reached LDR Industries / LDR Global Industries by calling +1 (800) 545-5230 phone number 0 0 users reported that they have successfully reached LDR Industries / LDR Global Industries by calling +1 (800) 545-5230 phone number Click down if you have unsuccessfully reached LDR Industries / LDR Global Industries by calling +1 (800) 545-5230 phone number 0 0 users reported that they have UNsuccessfully reached LDR Industries / LDR Global Industries by calling +1 (800) 545-5230 phone number
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LDR Industries / LDR Global Industries emailssales@ldrind.com100%Confidence score: 100%Supportnmarquez@ldrind.com94%Confidence score: 94%finance
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LDR Industries / LDR Global Industries address600 North Kilbourn Avenue, Chicago, Illinois, 60624, United States
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LDR Industries / LDR Global Industries social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Tuscany, Barstow collection, pull out kitchen faucet stainless steel finish



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Tuscany medicine cabinet. While opening the door on the cabinet I had less than 2 yrs the spring broke and flew past my head like a middle. Menards gave me a number to call and that person gave me an e-mail for Menards Customer Service. They said they would not be able to replace the hinges on the cabinet unless we had the receipt. We do. Not have it since we sent it for the rebate. We said we would pay for the hinges. They said not without the receipt. Very disappointed!