Complaints & Reviews

Tuscany jamesina chrome kitchen faucet sprayer

My faucet sprayer is failing. It is beginning to leak which also causes the faucet water flow to "sputter and spasm". I purchased this at Menards and understand it has a lifetime warranty. I am hoping you can provide a solution by sending a replacement sprayer. Thank you very much... Dan Machold, 3938 Bates St., St. Louis, MO 63116.

Tuscany jamesina chrome kitchen faucet sprayer

Tuscany sharena pull down kitchen faucet

Faucet bought new from Menards in Lincoln Nebraska two weeks ago. Professionally installed. Faucet working correctly for less than seven day. Now button on the sprayer doesn't work. Button doesn't switch between spray and stream. Installer contacted by me. He did come over and check it out. He informed me that the assembly of the hand sprayer is defective.My contact info is 40two.7six8.Three789 mobile number. Thanks for your support and help. S.Kamler Ohiowa Nebraska.

warranty parts are hard to get

A while back I purchased two of your LDR two handled faucets and installed one a few months ago it started to drip I could not get parts so I installed the other one and it leaks too. So I would like you to send me replacment cartridges for both faucets they have a lifetime warranty . Thank you for any help. David Bauer
11047 Robin Rd.
Marshfield Wi. 54449

warranty parts are hard to get

tuscany volk kitchen faucet

The faucet hose is leaking and spraying everywhere. The LDR website does not have any information for how to contact them. I need a replacement hose/parts. I paid good money for this faucet to break so soon. Menards did not have replacement parts either. They told me to contact the manufacturer. There's suppose to be a limited lifetime warranty. Anyone else with this problem? Did you get a replacement piece? How? HELP!

I have a tuscany brass double lavatory faucet

I purchased this faucet from menard's in 2008. They no longer sell this style of faucet and am unable to get replacement parts at the store. The faucet that I purchased is now leaking from spigot on the hot water side. How do I get replacement parts to fix this problem? I have the lifetime limited warranty form that states that replacement parts may be obtained through the tuscany customer service dept. At ldr. I have also left a message on your phone [protected]. My name is tammy thill and my phone # is [protected]. My email is [protected] Thank you.

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ldr 520 3320cp shower head

I purchased this says lifetime warranty after a week I went to change the water function and and where it connects to the shower neck cracked and started spraying all over the place I contacted them twice with the problem email address and phone number no reply at all from this company I was just want a replacement the item is clearly defective seems this company does not respond or care about there consumers I think this is bad business

kitchen pulldown faucet

Bought sprayer hose less than three years ago and the hose is leaking, it's the pulldown spray sink bought at...

tuscany volk model 5170ss single-handle coil kitchen faucet

I bought a tuscany volk single-handle pull-down coil kitchen faucet, model number: 5160ss from menards 12...

tuscany sharena faucet

I purchased a tuscany sharena faucet from menards.

Model: 5188ss
Menards sku: 6736075
Variation: stainless

The hose on the pullout has split and now leaks. Menards won't help because they claim to have no stock. They said to contact ldr industries: [protected] and request the new pull out handle with new hose. But i've emailed this address multiple times and have received the infamous damon email failure notice that tells me it's not a legitimate email address.

Obviously the fittings on this model make replacement parts obsolete and takes away my ability to fix the faucet I own and purchasing a replacement piece is not available. Please, please help.

Fran torri

tuscany faucet

Purchased tuscany faucet from menards, the high arch pull out type. Within a week the full stream started to...

tuscany facet

I purchased a tuscany faucet at menards, installed it and it worked for a couple days and then just stopped...


I have a faucet that is just over a year old, and it has since gone bad. It is a pullout spray model, and it...