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LDR Industries / LDR Global Industries
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1.3 15 Reviews

LDR Industries / LDR Global Industries Complaints Summary

1 Resolved
14 Unresolved
Our verdict: If considering services from LDR Industries / LDR Global Industries with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LDR Industries / LDR Global Industries reviews & complaints 15

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12:18 pm EDT
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LDR Industries / LDR Global Industries Tuscany, Barstow collection, pull out kitchen faucet stainless steel finish

I purchased a Tuscany pullout kitchen faucet (903105i5ss) from Menards on 10/05/2019. The button that changes from solid to spray has broken and now does both at the same time. I have sent 3 emails to the warranty department and called once to try and get a new head unit for this model under their life time warranty. I have not heard back from the company at all. I feel that it should last longer than less than two years. They could at least reply to my complaint and give some sort of response, but nothing. I am only asking that they replace the head unit not anything else. It seems that the warranty isn't worth the paper it's written on.

Craig Trager
[protected]@msn.com

Desired outcome: send new head unit

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Karen Umberger
, US
May 12, 2022 2:32 pm EDT

Tuscany medicine cabinet. While opening the door on the cabinet I had less than 2 yrs the spring broke and flew past my head like a middle. Menards gave me a number to call and that person gave me an e-mail for Menards Customer Service. They said they would not be able to replace the hinges on the cabinet unless we had the receipt. We do. Not have it since we sent it for the rebate. We said we would pay for the hinges. They said not without the receipt. Very disappointed!

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3:51 pm EDT
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LDR Industries / LDR Global Industries "plastic" faucet model no. 952 36425cp

Purchased from Amazon in 2016 approx. $24. The unit developed leaks and cracks in central faucet hold-down nut in three years. So in 2019 we purchased a second one - at approx. $36 (! again fr. Amazon. We selected it again as its plastic, for our rental near the beach in Ensenada Mexico (we use a US ship-to address). All-metal faucets corrode or turn green quickly in the salty air. Plastic should be unaffected. Now, after two years, this second unit is RUSTING on the gooseneck. Possibly the stem is not plastic as advertised, but is rustable metal. Or the 'chrome' coating (over plastic) is oxidizing. Chrome is flaking off over a two-inch length of the gooseneck, dribbling rust stains down the length of the gooseneck. The unit is now 'not available' on Amazon, and the 'contact us' link on LDR's website is not working. The unit on their site is now shown as model no. 012-36425CP, ie., using an "012" prefix, not "952" as before and on our orders. Since I have bought two of these, LDR should replace my current unit, or at least the gooseneck part. The attached photo was taken after scrubbing off all the loose, dribbling rust. It appears that the chrome itself is oxidizing (so it may not be chrome?) and that the black is the underlying plastic tubing. Note also that the price of this product was increased over 50% between 2016 and 2019.

Desired outcome: Product replacement, or replace 'rusting' part.

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12:07 pm EST

LDR Industries / LDR Global Industries Tuscany kitchen faucet

The faucet started leaking inside the sprayer and I can't get it apart to see if it can be fixed. It is leaking back down the hose and into the cupboard below the sink. I would like to be able to replace the "Double Function Shower" faucet. The item number is 21 on your instruction booklet. This is suppose to have a Lifetime Limited Warranty. The faucet model is 673-7410 It was purchesed on July 16th, 2012 My name is Paul Knight, Phone number is [protected]. I would like to hear from you if this part is available.

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Is LDR Industries / LDR Global Industries legit?

Our verdict: Complaints Board's thorough examination reveals LDR Industries / LDR Global Industries as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, LDR Industries / LDR Global Industries stands out for its commitment to quality and security. Clients considering LDR Industries / LDR Global Industries should delve into its customer service record to gauge compatibility with their expectations.

LDR Industries / LDR Global Industries earns 91% level of Trustworthiness

Perfect Trust Endorsement: LDR Industries / LDR Global Industries achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of LDR Industries / LDR Global Industries's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ldrind.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows LDR Industries / LDR Global Industries website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Ldrind.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While LDR Industries / LDR Global Industries has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Ldrind.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ldrind.com may offer a niche product or service that is only of interest to a smaller audience.
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11:08 am EDT

LDR Industries / LDR Global Industries Tuscany jamesina chrome kitchen faucet sprayer

My faucet sprayer is failing. It is beginning to leak which also causes the faucet water flow to "sputter and spasm". I purchased this at Menards and understand it has a lifetime warranty. I am hoping you can provide a solution by sending a replacement sprayer. Thank you very much... Dan Machold, 3938 Bates St., St. Louis, MO 63116.

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5:10 pm EST

LDR Industries / LDR Global Industries Tuscany sharena pull down kitchen faucet

Faucet bought new from Menards in Lincoln Nebraska two weeks ago. Professionally installed. Faucet working correctly for less than seven day. Now button on the sprayer doesn't work. Button doesn't switch between spray and stream. Installer contacted by me. He did come over and check it out. He informed me that the assembly of the hand sprayer is defective.My contact info is 40two.7six8.Three789 mobile number. Thanks for your support and help. S.Kamler Ohiowa Nebraska.

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7:11 pm EST

LDR Industries / LDR Global Industries warranty parts are hard to get

A while back I purchased two of your LDR two handled faucets and installed one a few months ago it started to drip I could not get parts so I installed the other one and it leaks too. So I would like you to send me replacment cartridges for both faucets they have a lifetime warranty . Thank you for any help. David Bauer
11047 Robin Rd.
Marshfield Wi. 54449

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12:15 pm EDT
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LDR Industries / LDR Global Industries tuscany volk kitchen faucet

The faucet hose is leaking and spraying everywhere. The LDR website does not have any information for how to contact them. I need a replacement hose/parts. I paid good money for this faucet to break so soon. Menards did not have replacement parts either. They told me to contact the manufacturer. There's suppose to be a limited lifetime warranty. Anyone else with this problem? Did you get a replacement piece? How? HELP!

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11:34 am EDT

LDR Industries / LDR Global Industries I have a tuscany brass double lavatory faucet

I purchased this faucet from menard's in 2008. They no longer sell this style of faucet and am unable to get replacement parts at the store. The faucet that I purchased is now leaking from spigot on the hot water side. How do I get replacement parts to fix this problem? I have the lifetime limited warranty form that states that replacement parts may be obtained through the tuscany customer service dept. At ldr. I have also left a message on your phone (773) 265-3000. My name is tammy thill and my phone # is [protected]. My email is [protected]@aol.com. Thank you.

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3:51 pm EDT
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LDR Industries / LDR Global Industries ldr 520 3320cp shower head

I purchased this says lifetime warranty after a week I went to change the water function and and where it connects to the shower neck cracked and started spraying all over the place I contacted them twice with the problem email address and phone number no reply at all from this company I was just want a replacement the item is clearly defective seems this company does not respond or care about there consumers I think this is bad business

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2:52 pm EST

LDR Industries / LDR Global Industries kitchen pulldown faucet

Bought sprayer hose less than three years ago and the hose is leaking, it's the pulldown spray sink bought at menards, I been back to store no help there and 4-6 stores and nobody has the hose now I found it is a regular problem with your product! I now understand why the name is not on display of unit, for the amount of money paid for this product and to get so short amount of use it's a shame

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Just an average guy
, US
Nov 13, 2019 3:31 pm EST

This complaint is under the wrong supplier. The faucet in this photo was supplied by CMI not LDR. You can contact CMI at [protected] If you contact the correct supplier they are willing and able to provide replacement parts. Be sure to let them know your sprayer hose attaches to the brass riser at the base of the spring. The version by LDR attaches in a completely different manner.

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7:46 pm EST
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LDR Industries / LDR Global Industries tuscany volk model 5170ss single-handle coil kitchen faucet

I bought a tuscany volk single-handle pull-down coil kitchen faucet, model number: 5160ss from menards 12 months ago and now the coil is leaking right in the middle. I went to the menards store that I purchase it from - no replacement parts and they offered no assistance whatsoever. I've searched the internet - can't fin a thing! So disappointing! I will never buy another tuscany faucet - apparently they are junk!

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VanessaSNY
, US
Sep 17, 2019 2:36 pm EDT
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I have the same faucet and it broke on the coil part to! so the price this is ridiculous we cannot get a replacement part.

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Bwalk
, US
Aug 02, 2019 10:55 pm EDT

I have the same faucet, bought less than a year ago and it’s leaking at bottom of coil.

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KevinAShaw
, US
Jan 22, 2019 8:08 am EST

I had great luck by calling Compass Manufacturing at [protected]. Sent me the parts and I replaced them and it works fine now. Kevin, Grand Ledge, MI

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8:10 am EST
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LDR Industries / LDR Global Industries tuscany sharena faucet

I purchased a tuscany sharena faucet from menards.

Model: 5188ss
Menards sku: 6736075
Variation: stainless

The hose on the pullout has split and now leaks. Menards won't help because they claim to have no stock. They said to contact ldr industries: [protected]@ldrind.com and request the new pull out handle with new hose. But i've emailed this address multiple times and have received the infamous damon email failure notice that tells me it's not a legitimate email address.

Obviously the fittings on this model make replacement parts obsolete and takes away my ability to fix the faucet I own and purchasing a replacement piece is not available. Please, please help.

Fran torri
[protected]@yahoo.com

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3:54 pm EDT

LDR Industries / LDR Global Industries tuscany faucet

Purchased tuscany faucet from menards, the high arch pull out type. Within a week the full stream started to slow until it became only a dribble while the spray still had full flow. Took it back to menards for exchange, my mistake, and installed the replacement faucet only to have it do the same thing within a day or two. Only difference this time was that the full stream stopped completely while the spray still continued to work. The problem appears to be in the push button head.
Now I seem to be stuck with a defective product. Would not recommend a tuscany faucet to anyone.

Bob from indiana

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5:22 pm EST

LDR Industries / LDR Global Industries tuscany facet

I purchased a tuscany faucet at menards, installed it and it worked for a couple days and then just stopped working. Returned it back to the store and was reluctant to purchase another tuscany but figured if it was a differe, time model it should be fine. Well I was wrong... We installed the new one and not even a year later the sprayer which is also where the main source of water comes out is stuck between spray and stream, which makes no water come out at all. So frustrating! We are now having to buy our 3rd faucet within a year. I will not be purchasing a tuscany ever again.

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Bob Miles
, US
Apr 09, 2018 7:31 pm EDT

Purchased Tuscany faucet from Menards, the high arch pull out type. Within a week the full stream started to slow until it became only a dribble while the spray still had full flow. Took it back to Menards for exchange, my mistake, and installed the replacement faucet only to have it do the same thing within a day or two. Only difference this time was that the full stream stopped completely while the spray still continued to work. The problem appears to be in the push button head.
Now I seem to be stuck with a defective product. Would NOT recommend a Tuscany faucet to anyone.

Bob from Indiana

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6:16 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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LDR Industries / LDR Global Industries - faucet

I have a faucet that is just over a year old, and it has since gone bad. It is a pullout spray model, and it won't activate and sticks between the spray and stream. I have gone back to the store I bought it from, (menards) and they sell no parts. I have e-mailed ldr twice in two weeks begging for a response, and they wont even acknowledge my request. Phone...

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