The complaint has been investigated and
resolved to the customer's satisfactionResolved PlayPhone Inc — Unauthorized Charges by PlayPhone Inc.
resolved to the customer's satisfaction
I am currently an AT&T wireless customer. Upon reviewing my charges for March through April 2009, I discovered a $15.85 chage for 'Digital Content' applied to my phone by PlayPhone Inc. I notified AT&T immediately. The customer service agent was very helpful and ensured that the subscription was cancelled. In addition, she explained that there are companies who solicit cell phone users via text and automatically begin a monthly subscription if you do not reply. These charges can range from $9.99 to 14.99$ (plus tax). She advised that if I receive any text solicitations, that I should reply with STOP or END so that the unauthorized services are discontinued.