Plato's Closet — customer service
I am contacting your Corporate office because I don't know who else to contact. I have visited your Woodlands store on several occasions and it has never been a pleasant experience. I have always loved to shop Plato's Closet but I am strongly considering no longer shopping there and suggesting to my friends that they avoid the store also, especially if they have children with them. I have spoken with several people about my experiences at that particular store and they have all agreed that it was not a pleasant experience. I don't know if it is due to lack of management skills on the owners part or just plain stupidity, but something needs to change before that store ruins the reputation for other Plato's Closet stores in the area.
Every time I enter that store there are different employees and I really can see why. Your Corporate office is begging for a law suit if you don't get this woman and her store under control.
Here is an example of some experiences that myself and my friends have witnessed:
Owner cursing at employees in front of customers and their children.
Owner yelling and talking down to employees.
Owner talking down to customers and treating them like they are wasting her time.
Owner acting in a very unprofessional way to customers and anyone in hearing distance.
Managers cursing at employees in front of customers and their children.
Managers talking about co-workers in a very negative, nasty way to customers and other employees.
Managers talking down to employees in front of customers.
The store has a very negative atmosphere and you can tell by looking at the employee's faces that it is a terrible place to work.
I know this is not the image that Plato's Closet wants to project and I hope for your company's sake and my shopping enjoyment that you can get this situation under control.