Pitney Bowes offers paperless billing, but then never sends the bills to my email. I have incurred late fees due to this behavior and all my efforts to contact them about this have been unsuccessful. They tell me to set up auto pay to avoid late fees. This to me is very unethical. It's like they are forcing you to sign up for auto pay. Happens at least twice a year.
Desired outcome: Fix your paperless email delivery