Picaboo
Reviews and Complaints

I have been using Picaboo for months and can only say great things about them. Customer service top notch! I had expired groupons and they still helped me out and extended them and even after the extended time was over they honored what they promised. The quality of the books are great. I have recommended them to all friends and family. Just a wonderful company with great customer service. They truly stand by their word and are very prompt at taking care of your needs. I would give them a 10 out of 5 if that that was an option. :)

Okay- I meant to do this a while ago. But I forgot and I promised I would. Picaboo was great to me. I decided that I wanted to make a photo book in order to propose to my now fianc? last August and I put in the order too late. I called Picaboo and they promised they would do anything they could to make sure that the book arrived on time for my proposal date. The book was rushed and arrived early! My soon to be wife loves the book and has it prominently displayed. The binding is great, the photos came out very well and the website was very easy to use! I realize upon looking here that there are a lot of negative reviews. But that was not at all my experience. If anyone from Picaboo is reading this... Thank you! You really helped me make an excellent memory that can be passed down :)

I read a lot of reviews and worried a little when I decided to use them to build my photobook - but I wanted access to all the "shared" materials for my Disney book. The tool to build the books is online now and I found it easy to use. You could select to hide pictures you've already used or it automatically put a checkmark on pictures you'd used. It let me know when my pictures were too low resolution and it was easy to upload a large number of photos.
The book shipped within days of ordering - NYE was during the wait period. The book was delivered within 3 days and was well packaged.
I have no complaints about the quality of the product. I had some pictures that were grainy and fuzzy - which was my fault for using a phone instead of a camera. I would order from them again - and the buy one get one free was a good deal.

Found this site while looking to see if anyone had written a review of the canvas prints they offer, but was surprised to see all the negative reviews here on their photo books.

I have made 3 different photo books, one for my wedding, honeymoon, and my son's first year. For the last one I even splurged for a Madison book (their really expensive option).

We have been really happy with the quality of the books.
I enjoyed the software here over some of the other sites that I gave up on. It is frustrating how long it takes photos to upload, but once they are loaded there are a lot of options that I didn't find on other sites.

I did not require much help customer service wise until my most recent order. A single photo was in two places on the same page instead of what I had thought it should have been based upon my layout. The company replaced my book for free

I have used Picaboo for every photo book I have made. I travelled extensively for a year, and created books for all of my trips. I did read the reviews about the images appearing dark in the final product, so I lightened the pictures before printing to avoid that problem. The lay flat books are expensive, but I love the one that I made. I love their unlimited pages deals, as I have created a couple of these for my more extensive trips. As for the shipping costs and product arrival dates that people have complained about, if you look on the website, the costs and dates of product arrival are clearly indicated, so even though it might stink to pay for those costs (which aren't unreasonable), you can order or not with full information. Picaboo is easy to use, the options for page layout are as simple or as complicated as you wish for them to be, and the uploading of images takes a reasonable length of time (never hours!). My feeling is that the angry, dissatisfied customers have been enraged enough to write reviews, but happy customers that will continue to order fabulous Picaboo products have just neglected to post their stories of satisfaction.

I also must be part of the minority that actually likes Picaboo, but I have never had a problem with them and actually had a great customer service experience with them. I've ordered books from them in the past and two Christmases ago, I created a scrapbook for my mom/aunt who visited me in Italy. The one for my aunt was going to be a Christmas gift. The book ordered maybe a week or so before Christmas and had a printing error of some sort-there were white blotches printed on some of the pages. All Picaboo asked for me to do was send a picture of what it looked like so they could forward it to the right department and they overnight shipped two more books (what I originally purchased) and didn't require me to send back the misprinted ones. So not only did I have the new book in time for Christmas, it was also completely hassle-free to me. As far as their prices- I think the books are amazing quality so you get what you pay for. Their website/vouchers also CLEARLY STATE that you cannot combine coupons so the people who are very pissed off should've taken the time to educate themselves first. I also like the ease of using the website- a ton of different layouts to choose from, great background options, stickers, etc. I travel/scrapbook a lot and I will 110% always use Picaboo!

So, my hubby got me a sweet deal on Picaboo through Groupon. It was $30 for $100 worth of stuff. I decided to make my wedding album with it and had it shipped to me. When I got it, I was pretty bummed to see that there were 42 blank pages in there that I didn't even want. And guess what? They charged me for them anyway! I mean, come on, Picaboo, that's not cool. Other sites I've used in the past only charge you for the pages you actually use. It feels like they're just trying to make a quick buck off of people without them even realizing it. It would have been super helpful if they had given me a heads up like, "Hey, you've got some blank pages here, do you want to keep them or ditch them?" But nope, nothing. And to top it off, I didn't even get a shipping email. What kind of half-assed operation are they running over there? The album itself would have been great if it weren't for the sneaky charges and lack of communication. Now I'm stuck with a half-blank wedding album that I paid way too much for. Talk about feeling scammed.

I've used Picaboo before and it was all good, but when I tried to order a big print, everything went haywire. The website kept crashing and I couldn't get my order through. I called their customer service and they told me that my project was too big and that I should break it up. I did that, but it still didn't work. I called again after 45 minutes and they told me to connect to a landline, which was super inconvenient. We tested my internet speed and they said it was more than enough, but the website still wouldn't work. If I didn't have vouchers that I needed to use, I would've gone somewhere else.

I asked to talk to a manager, but they told me that managers don't talk to customers. Can you believe that? They're too busy to talk to customers, but they'll email me. This has been an ongoing problem. I've spent hours trying to adjust my prints, but none of my work will save and I can't even get into my cart. Customer service can't help me either. I asked for a refund on my vouchers, but they told me that it's past the 30-day refund period. What am I supposed to do now? I'm so disappointed! This is absolutely ridiculous!

I gotta say, I had a pretty rough experience with Picaboo. I got this coupon for $60 worth of products, which sounded like a great deal. I wanted to make a photo book, so I spent hours picking out the perfect pictures and arranging them just right. But then, disaster struck - the software crashed and I lost everything. All that work, gone forever. I was so frustrated and upset.

So, I reached out to Picaboo to see if I could get my money back. I've asked them seven times now, but they just ignore me. It's really not cool. I mean, I get that mistakes happen, but the way they're handling this is just unacceptable. I'm starting to wonder if I should take legal action.

Now, I will say that the photo book I did manage to make with Picaboo was really nice. The quality was great and it looked beautiful. But honestly, I don't know if it's worth the risk of losing all your hard work. And the fact that they won't even respond to my requests for a refund? That's just not good customer service.

If you're thinking about using Picaboo, I'd say proceed with caution. Maybe try a small project first and see how it goes. And definitely don't count on getting your money back if something goes wrong. It's a shame, because they do have some nice products, but the software is just too treacherous and the customer service is lacking.

I had a pretty bad experience with Picaboo. I bought a Groupon deal, but it turned out that the value in parentheses wasn't the actual value of the photo book, but rather the discounted amount. So, what I thought was a good deal really wasn't.

When I went online to make the book, I had a lot of problems. I tried to upload images multiple times, but it just wouldn't work. I reached out to the chat line for help, and they told me to use a different browser. I tried that, and it did help with the uploading time, but then when I went to save my project, it kept saying that it couldn't save because my internet was down. I knew that wasn't true because I wasn't having any problems with my internet. I tried for over an hour to keep trying to save, but it just wouldn't work.

I didn't want to waste any more time trying to re-create the book, especially since I had already put hours into making it. Plus, I had the Groupon deal that I needed to use. Eventually, I opened up another tab on my browser and found out that it actually saved. Ugh!

To make matters worse, I still had to pay $35.00. I was really disappointed and frustrated. I should have looked up reviews before using Picaboo, and I definitely won't be using them again. It wasn't worth my time or money.

Now, I just hope that the book actually turns out nice. I'm not holding my breath, though.

I've been using Picaboo for a long time, like seven years. I gotta say, sometimes it's been a real pain in the butt. Different browsers not working, you know how it is. But I stuck with them because I really like their stuff. They just did a big update, their second one, and let me tell you, it was a mess. I had crashes, lost updates, and it kept freezing up. Now they've got this new software to make projects, but it's like they didn't even test it. It's got all the same problems as the old one, and then some. I've talked to their tech support a bunch of times, and they act like they don't know what's going on. But how can that be true when I've been having problems for weeks? I wouldn't recommend using them right now. The new software is a total disaster, and the old one isn't any better. I've got some vouchers I'm gonna try to use with the old software, but it's gonna be a struggle. I might come back someday, but only if they fix their project software. I'm gonna make a test project to see if they've gotten their act together. It's too bad, because I used to love Picaboo.

I just got my order from Picaboo yesterday and I gotta say, I'm not too impressed. I ordered 156 prints and 3 8x10s, but I couldn't track my order even when I checked my order history. This isn't the first time this has happened to me with Picaboo.

When I finally got my order, I was relieved that my husband caught the mail carrier trying to shove the envelope in our mailbox. The envelope was thin and white, not like the sturdy cardboard envelopes I've gotten from other companies. There was only a flimsy piece of cardboard inside to protect the 3 8x10s from bending, but it was already slightly bent itself. The large photos weren't even covered or protected from the smaller photos in the wrinkled white envelope on top.

The worst part was that the smaller photos had been trimmed, but the uneven trimmings were left in the order and even mixed in with the other photos. That's just unprofessional. I could have done a better job packaging and presenting my own photos, and I'm not even a big photo processing company owner. I don't think I'll be using Picaboo again.

I gotta say, I'm a big fan of Picaboo's product. I mean, once I finally get my order, that is. But the rest of the service? Not so much. Production and shipping are always taking longer than what the website says. And don't even get me started on the lack of communication. All I get is an email confirmation of my order and then nothing.

Let me give you an example. I placed an order on December 10th. The website said production would only take 3 days and it should have shipped out on the 14th. But when I checked the website on December 19th, it still said my order was in production. What gives?

I decided to call customer service to see what was up. The lady on the phone told me my order would be sent overnight that day and I should receive it on December 20th. But then she said she wasn't sure why it didn't ship on the 14th like it was supposed to. Uh, what?

Finally, I got an email saying my order had shipped but it wouldn't arrive until December 21st. That's a whole week after I placed my order! Where's the customer service in that?

And this isn't the first time this has happened. My last two orders were also delayed. I mean, if you're gonna promise a certain timeframe, at least try to stick to it.

Look, I get it's December and things get crazy. But communication is key. Don't make promises you can't keep. If you're gonna order from Picaboo, make sure you have plenty of time because the timeframe they give you is not even close to accurate.

I just had a really frustrating experience with Picaboo. I spent two whole weeks working on a 28-page photo album for my niece's birthday present. I was really careful to preview the album multiple times to make sure everything was perfect before I ordered it. But when I got the album online just 24 hours after I placed the order, I was shocked to see that one of the pages had multiple copies of a ribbon that I hadn't even seen when I was editing the book. It was really frustrating because the ribbons covered up half of the page, and there was no way I would have ordered the book if I had seen that mistake.

I called Picaboo right away, within 36 hours of placing the order, and explained the problem. But instead of offering to fix the mistake, they told me that it was probably a problem with my Safari browser and that I would have to order the book again. They did offer me a 60% discount, but it was really frustrating that they didn't mention anything about browser issues on their website. It felt like they were just trying to get more money out of me.

I was really disappointed that they didn't seem to care about my experience at all. They said that it was my mistake and that I would have to order a new book if I wanted it to be right. But I had already spent so much time and effort on the first book, and I didn't want to go through all of that again. I thought that their 100% Customer Satisfaction Guarantee would mean something, but it turned out to be bogus. They could have offered me "Picabucks" to reorder the book, but instead they just wanted me to spend more money.

Overall, I would not recommend using Picaboo. It's really frustrating to spend so much time and effort on a project, only to have it ruined by a problem with their program. And it's even more frustrating when they don't seem to care about their customers at all. I'll update this review with a photo of the mistake once I receive the book, but I'm not holding my breath for a positive outcome.

I bought a big ol' canvas for my boy from Picaboo for $85. I was pretty excited about it, but then I noticed that the dog's eyes were all white from the flash. So I asked them if I should pick a different picture, but they never got back to me. I tried calling them the next day, but they didn't call me back. So I sent them another email and finally someone got back to me. They said it was already in production and there was nothing they could do. Bummer, man.

But then they said they'd give me a discount if I wanted to reorder it. They'd give me 80% off! That's pretty cool, I guess. But I had to make sure the new order was the same size and stuff. And I couldn't use any other discounts or promotions. So I guess that's something.

It took them three whole weeks to get the picture to me, though. That's a long time, if you ask me. I mean, I know it was in production and all, but still.

I'm not gonna use Picaboo again, and I'm not gonna tell my friends to use them either. I know it wasn't their fault that the picture was messed up, but they could've at least gotten back to me sooner. If you want good customer service, go with Shutterfly. They're way better.

So, I gotta say, I had a pretty rough experience with Picaboo. I was excited to make a photobook of my recent vacation, and I spent a lot of time carefully selecting and arranging my photos. But when the book arrived, I was really disappointed. The pictures were way darker than they looked on my computer screen, and one of them was practically black.

I called up customer service to see if they could help me out, and they basically told me it was my fault. They said my computer monitor was too bright and that's why the photos looked different in print. But I checked on three different computers, and they all had the same problem! I even showed them a picture of the book, and they agreed that it was too dark, but they still insisted it was my fault.

They told me I could fix the problem by brightening the photos on my computer and resubmitting the book, but I'd have to pay for shipping and taxes all over again. I was pretty frustrated by this point, and I told them I shouldn't have to pay for their mistake. And why should I have to change my photos when they looked fine to me?

I've used other photobook services before, like Shutterfly and My Publisher, and I've never had this problem. It seems like a lot of other people have had the same issue with Picaboo, too. And to make matters worse, the customer service was really unhelpful. I asked to speak to a supervisor, and they said they'd call me back within 72 hours. But I never heard from them.

Overall, I wouldn't recommend Picaboo. The quality of the printing was really disappointing, and the customer service was pretty terrible. Save yourself the hassle and go with a different company.

Who cares about their customer service, if their main thing - their system - works like a piece of crap.
Yesterday this buggy website lost all of my pictures, even though it told me it saved all of them. How can this be possible?
Some people say that their customer support is very nice and works fast. Well, I can tell you a different thing. Not because I am angry and biased. No, it's because they didn't help me at all.
Terrible.

I had a horrible experience with Picaboo. I wanted to make a book, so I went to picaboo, but I had only problems with them. At first I couldn't upload any images. I tried over and over again, but nothing happened. I contacted their support, and he said that I need to use another browser to upload my images. I tried different browser and it worked! I successfully uploaded my images, but when I tried to save my project nothing happened again. I spent some time and uploaded the images again, but their website kept saying it couldn't save because my Internet was to slow. I tried saving my project for over two hours, because I knew there were no problems with y Internet. Next day I decide to try one more time, and I then I realized that my project was actually saved! I was so angry! Their site is broken! I just hope the book actually turns out nice.

I have used Picaboo in the past and it remember it as a great and reliable service. So I decided to use it again for my huge print order. But every time I tried to place the order their website kept crashing. I contacted their customer service and they said my order was too big. They told they'll fix the problem soon and then I could try again. Well, they fixed it (as they said), but still nothing. It crashed again. Called them again 45 and requested to talk to a manager. But they told that their manager don't talk to customers. They told that their manager is very busy and does not have time for things like my problem. They promised that he will email me later. When? I've spent days working on my project and they can't print it out for me. What's wrong with this company? Well, as I expected, the manager never contacted me. So disappointed about their service.

I ordered photo book from the website www.picaboo.com, but it was big mistake. They printed and provided completely different book, and when I refused to take it, the agent started to threaten me and was rude and impolite. He told me that it was only my fault, and they wouldn’t return money back. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

In every step of creating a calendar, I had a horrendous experience with Picaboo.

The videos on the site are very misleading. The site appears to be easy to use. However, the site was despicable. Everything took a very long time to load or happen, despite trying several Internet connections. Clicking the backgrounds, inserting text, typing text, uploading photos, dragging photos onto the page, moving photos, resizing photos, etc took minutes each.

It is very tedious and difficult to resize and rearrange photos. Also, if you add or delete a photo to the layout, the site reorganizes and resizes all the photos to fit a premade template. This forces you to redo the layout, resizing, and editing of each photo on the page. The lack of flexibility and undoing of work is extremely frustrating. I could have handmade 20 calendars faster than one calendar online.

Also, the shipping costs are exorbitant. It was about $70 to order 20 calendars.

Customer service is severely inadequate. There is not a telephone number available. The customer service chat shut down due to volume (likely because of all the site inadequacies). Even when it is operational, it took 30-45 minutes to reach someone.

The fact that this site is still operational, let alone in multiple countries, severely baffles me. DO NOT USE THIS SITE! There are a lot of better and less expensive options.