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Philip Morris USA Customer Service Phone, Email, Contacts

Philip Morris USA
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1.3 87 Complaints
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Philip Morris USA Complaints 87

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5:12 pm EST

Philip Morris USA l&m blue 100’s

Me and my husband both smoke L&M Blue 100's. Within the last month we have thrown out probably 1/3 of our cigarettes smoked( between the 2 of us 3 packs daily. The cigarettes taste like straight chemicals, enough to gag you. Or as my husband says like something pissed in the tabacco. Cigarettes are not cheap and the stations won't take them back. What do we do ?

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5:43 pm EDT
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Philip Morris USA l&m red 100’s

I bought a pack of your L and M red 100 cigarettes and almost every one was broken right by the filter unsmokeable and a waste of my money. They were bought at a circle k in Telford last week. I'm very disappointed in the quality of your product because often times I buy reds and they taste like menthol, very unpleasant taste when your a non menthol smoker.

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2:03 pm EDT

Philip Morris USA marlboro ultra lights

I bought a carton of Marlboro ultra lights (silvers) and every pack had 3 to 4 cigarettes in it with the papers torn badly so I had to throw them away. I have a picture of a couple of them to show you. Smokes are too expensive these days for this to happen so often. Please tell me what will be done about this!
You definitely need to follow up with the WA department

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4:29 pm EDT
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Philip Morris USA parliament coupons

Hello: For some time now I have been smoking Parliment's made by Phillip Morris. It has been wonderful to be able to get promotion coupons toward the purchase of these on the MyParliment.Com sites. However, the coupons ($4.00 off a carton) doesn't even come close to helping lower the cost. Parliments are one of the most expensive cigarettes out there. Currently, running $72.00 per carton. So the $4.00 dollar coupon doesn't put much of a dent in the pricing. I want to continue to use this brand of cigarettes, however, the price has now become higher than I could buy a lower cost brand. I am unfortunately, considering this. As I am retired and more reserved where my money is spent. I would suggest that your coupon reflect the consumer market cost, so we can stay and support our favorite brands.

What is parliament's email address? Prefer to email (as it gives me a written record) rather than call them.

Thanks
Gloria

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7:55 am EDT
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Philip Morris USA new camel 99

I have smoked Camel 99's for years and now they came out with the new one that says its only new packaging and that is not true at all the new ones are very harsh and much stronger. They used to have a smooth taste now it is so harsh. Guess I'll have to switch back to Marlboro, I like so many others have travelled a distance just to find the Camels 99's in the gold pack and I will not buy the ones in the "new look" red box

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1:34 am EDT

Philip Morris USA marlboro special blend 100

Last week I purchased a carton of Marlboro Special Blend 100s from DJ's Grocery in Wilmer Alabama, nearly every cigarette in every package had holes in it from Packaging. The entire package 10 packs was completely unsmokable save for about 10 cigarettes out of 10 packs. this carton of cigarettes cost me over $50 and I was not able to return or exchange them. I would appreciate a consolation of replacement as I have been smoking me cigarettes for nearly 40 years and I've never as I have been smoking this brand of cigarettes for nearly 40 years and I've never had this problem before. My address is Charles Lee Crawford, 5863 GlenOak Estates Drive West, Wilmer, Alabama, 36587

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6:27 pm EDT

Philip Morris USA Saratoga menthol cigarettes - discontinued?

I bought the last carton of Saratoga Menthol Cigarettes that my local smoke shop had last week and that store is the only that I can find that sells them in my area. The clerk told me when she tried to reorder, she received a message that they were discontinued.

Please tell me this is an error, as they are the only cigarettes that I like. If they are discontinued, please bring them back.

I would buy them online but I do not know what is a scam or what is a legitimate site. I do not care about getting discounts or cheaper taxes, I just want by brand of cigarettes.

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Law Nine
US
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Jul 30, 2024 1:14 am EDT
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Greeb Was a lifelong Saratoga smoker. He was approximately 5‘4“ and weighed well over 240 pounds. He had an ulcer that exploded into big red chunks. He would often claim Dan rag with running a boiler room in between taking drags of his Saratoga cigarette and stinking up the phone room.

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Lil Kombucci
US
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Nov 12, 2023 8:38 pm EST
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Just wanted to give an update that I found 5 packs of Saratoga 120’s in Idywild, CA. My friends mom used to smoke them and was sad when they discontinued. So I pick them all up.

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Laurette120
Laurette120
South Carolina, US
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Nov 13, 2023 9:21 am EST
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Replying to comment of Lil Kombucci

They're at least five years old now, certainly no longer smokable. But they'll make excellent souvenirs of a time gone by.

What did your mother switch to?

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Lil Kombucci
US
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Nov 13, 2023 10:23 am EST
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Replying to comment of Laurette120

Nope smoked a few already and they’re not bad! My friends mom went to Misty’s but hates them. I’d recommend Dunhill white or black fine cut as a substitute.

Laurette120
Laurette120
South Carolina, US
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Jan 08, 2023 6:53 pm EST
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This proposed menthol ban has my daughter pretty nervous, she's a very devoted Newport 100's smoker. But she's relegated to going with menthol capsules if it really happens. But since this administration has become so lame, I think it's a dead stick. For now, anyways.

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1964man
Ocala, US
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Oct 19, 2022 5:28 pm EDT
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Amazing that such a huge corporation, thanks mostly to the incredible popularity of Marlboro over the decades refuses to even reconsider the discontinuation of Saratoga. Nice attitude, huh?

Laurette120
Laurette120
South Carolina, US
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Aug 16, 2022 2:38 pm EDT
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Saratoga 120's were discontinued in 2018 due to declining market share. The same thing happened with Max 120's in 2010. And the 120's phenomenon that started in the 1980's has been slowly fading. Good luck with finding substitutes! I recommend Virginia Slims Gold 120's or Misty Blue 120's.

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Darlene Davies
US
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May 26, 2022 2:49 am EDT

I just signed a petition against the ban of menthol tabbaco altogether! I my self use to smoke Saratoga's, then I switched to menthols. If I had known that Saratoga had made menthol s ide still been smoking them. BUT I don't know where to have gotten them anyway! Anyway, if you all want your favorite cigg back find the patition and hurry and sign it! That your best chance of getting your brand back into the stores! Good luck.

Laurette120
Laurette120
South Carolina, US
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Jan 08, 2023 6:51 pm EST
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Replying to comment of Darlene Davies

This menthol ban has my daughter pretty nervous, she's a very devout Newport 100's smoker. She's relegated to using menthol capsules if this ban really happens. But this administration has become so lame, I like to think it's no longer on the scope.

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Candlelight
US
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Oct 23, 2021 8:46 pm EDT

I was sick to hear that Saratoga 120s were discontinued. Now I smoke Virginia Slims 120s (Gold Box) but they make me cough and Saratoga's never did. I'm so sad. I haven't had Saratoga in probably about a year now.

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KellyD67
US
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Jun 10, 2022 11:16 am EDT
Replying to comment of Candlelight

I stopped finding Saratoga 120’s over a year ago. They were the only cigarettes I smoked. I promised myself I would definitely quit if I couldn’t get them anymore. To no avail…After trying different brands, I have found one that is comparable. Dunhill Black Fine-cut. Next best thing, in my opinion! Of course there’s only one place I can get them & right now they’re on back order.

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Susan Simmons
KATY, US
Send a message
Sep 11, 2021 6:17 pm EDT

Why were Saratoga Menthol cigarettes discontinued ? Are they going to be brought back and when ?

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Susan Simmons
KATY, US
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Sep 11, 2021 6:15 pm EDT

Is Phillip Morris going to bring back Saratoga Menthol cigarettes and why were they discontinued to start with ?

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Lawrence Hsu
US
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Jun 17, 2021 3:35 am EDT

I tried my best to find Saratoga Menthol here in Taiwan in the past 10 years but in vain. I was about to ask my friends in the States to get me some. You are telling me it is discontinued? Are you serious?

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C
2:32 am EDT

Philip Morris USA marrboul black

Yes I bought 3 packs of the blacks my favorite cigarettes and was disappointed they were harsh very harsh like they were old and every pack that I purchased was the same. I didn't take any pictures of of them didn't know that I needed to. I would appreciate if you can help me with this problem. I have been smoking Marrboul brand for 15 year and never had a complaint

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3:03 pm EDT
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Philip Morris USA cigarettes that are ripped inside my pack

I have purchased multiple packs of Marlboro Black 100's from the new Wawa in oxford, florida and i have had ripped/cut cigarettes in at least 3 packs. The first one i didnt think anything of it and then i opened a brand new pack and took the first one out went to light it and noticed it was ripped so i tossed it out and pulled out all of them out and a total of 5 are ripped. I have never had an issue with Marlboro and i am disappointed.

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8:42 pm EDT
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Philip Morris USA l&m cigarettes

The last 2 packs I bought the paper around the filter comes unrolled. This is my preferred brand. I purchased these packs at smokes for less and Casey's gas station in Fargo, ND. Due to the amount of times in a row this has happened I wasted money on cigarettes that fell apart before I got a chance to smoke them. If this could be resolved soon would be greatly appreciated. Thank you and have a great day
Sara Wipf
[protected]
[protected]@gmail.com
4626 San Juan Dr
Fargo, ND 58103

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8:41 am EDT

Philip Morris USA bond street smokes

Long time loyal customer... I was pleased to be advised by the shop assistant I could now get a pack of 30's instead of 25's .. Upon opening the pack I was not so pleased, 2 smokes missing and a few with loose tobacco. I'm rather annoyed at this as these are not cheap, I can somewhat deal with the loose smokes although inconvenient they are salvageable, the missing smokes however are somewhat a disappointment. I paid for a product I did not receive.

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2:05 pm EDT
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Philip Morris USA marlboro black 100's

I pulled a cigarette out of my pack of cigarettes and went to light it and I then discovered that the cigarette had a huge gash down by the filter. I did take a photo of it. I bought them at our local mom and pop store. The name of the store is j&l. I had 5 cigarettes left in the pack and this was the only cigarette with the gash.

Thank you for your time.

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9:59 pm EDT

Philip Morris USA cigarette

I purchased a carton of Parliament cigarettes in My Pocono Pa. At least 4 of the packs have filters that are unraveling and are all uneven. It makes it difficult to smoke. Seeing how much I spend on cigarettes I don't think its to much to ask to have a quality product.I've been purchasing your products for most of my life. And Parliament is the only brand that I buy.

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Newprospect
AU
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May 24, 2019 8:38 pm EDT
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Cigszone.com now call themselves dirtcheapsmokes.com. They are also a scam company.

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Newprospect
AU
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May 08, 2019 5:51 am EDT
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Ordered my Marlboro cigarettes from cigszone.com four weeks ago and have never received my order. Had to pay my bitcoin with no tracking number given to you. They're a scam.

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Joan Thomson
US
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Apr 28, 2019 6:19 pm EDT
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cigszone.com is a great company I ordered from them last week and received it on Friday.

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Carl Kimberlin
US
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Apr 21, 2019 1:50 pm EDT
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I have been ordering from cigszone.com as well, just won a free carton earlier this month. Although they only do that for a select few people, but it was awesome. Just received an order I put in with them on Thursday.

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GMontoya
US
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Apr 14, 2019 8:20 pm EDT

I just bought from cigszone.com and received my order all in one week, they are quick. I am glad that you posted about this site thank you!

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LauraTapley
US
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Apr 07, 2019 5:05 pm EDT

I have been buying my cigarettes online at www.cigszone.com You have to pay by bitcoin but its easy enough. Cigs Zone is the best Prices here in Vermont are expensive this site saves me a ton of money

David Chung
David Chung
US
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May 07, 2018 10:58 am EDT

Cigexpress.us is a good website in my eyes. I have been using them since I seen people posting about them and have gotten already a few orders from them. I pay by bitcoin.

Angelika Hannon
Angelika Hannon
US
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Apr 16, 2018 3:17 pm EDT

I use www.cigexpress.us as well

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BridgettDonnley
US
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Apr 12, 2018 11:14 am EDT

cigexpress.us is a great company to use they are an American company I use them

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James Richardson
US
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Apr 06, 2018 3:31 pm EDT

cigspot.us seems to be down. I was going to see if they had even better deals than what I get at www.cigexpress.us, however cigexpress.us seems to be the best website to buy cigarettes online. They are an actual American company, which matters quite a bit for me. You have to pay by bitcoin but they are quick and give you a tracking number.

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Roslyn Bryant
US
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Apr 09, 2018 12:23 pm EDT
Replying to comment of James Richardson

www.cigexpress.us is a great website to buy cigarettes online

ComplaintsBoard
K
2:36 pm EST

Philip Morris USA marlboro lights cigarette

My husband pulled a cigarette out of the pack with his mouth and there was a hard piece of plastic (?), he said fiberglass (?) that stuck him in his lip. This piece of contamination extended out from the end of the filter. See pictures for details.

This is an unusual event as he has been smoking for Marlboro cigarettes for a long. He purchases his cigarettes as cartons and prefers 100s.

As I have worked in industry supplying products to consumers, I believed it was important to bring this issue to the attention of the manufacturing facility. Appropriate corrective action and preventative measures will ensure no other customers experience his unpleasant surprise.

Please compensate him as a long time Marlboro customer.

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Update by Kimberly D. Lang
Mar 08, 2018 2:44 pm EST

This process is not user friendly.

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Maxim123
AZ
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Nov 16, 2019 7:55 pm EST
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Hi,
is there a stamp on these packs of cigarettes?

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MVazquez1985
US
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Nov 11, 2019 10:47 pm EST

tobaccocapital.com is a great company. I dont know very much about these other companies, however I am very picky with which companies to trust my money with. tobaccocapital.com has always delivered my orders quickly.

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Frank Fink
US
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Sep 05, 2019 2:04 pm EDT

I buy from cigroad.com they are the only company that I trust. Orders get to me within just a few days.

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Ruben Johnson
US
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Jul 30, 2019 2:01 pm EDT

Thank you for posting about cigroad.com I have started to use them and I got my first order in yesterday. I just want to say thank you for posting about them.

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Joey_Floyd
US
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Jul 25, 2019 2:20 pm EDT

I buy from cigroad.com as well they are a good company if you want to save money and buy cigarettes online. Cigarettes take on average 3 days to be delivered to me. They come with a tracking number.

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Louis Smalls
US
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Jul 22, 2019 2:38 pm EDT

I have been buying my cigarettes online at www.cigroad.com they are based out of Kansas you can pay with debit card. They are the only company that I would trust. I have been ripped off by other companies in the past.

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Lisa_Davidson
US
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May 30, 2019 2:34 pm EDT

sounds to me like you are just trying to bash this company. I live here in the United States and I can tell you that I have received every single order with dirtcheapsmokes.com my family uses them as well and they have also received everything they have ordered from this company. I wonder if you are a different cigarettes business trying to write fake reviews, if you did have an issue like this with them. Did you contact them they are really good with their customer service. you claim that dirtcheapsmokes.com is the one that scammed you but then on here you are claiming that it was some company called cigszone. You do not make any sense. I am certain now that you are bashing this company for no reason.

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Newprospect
AU
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May 24, 2019 8:42 am EDT
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Dirtcheapsmokes.com is not a legitimate company. they are frauds and they will not send you cigarettes. they are cigszone.com rehashed and even follow the same website format. it is interesting that cigszone.com has closed down and now dirtcheapsmokes.com has popped up in its place. stay away from both companies. buyer beware!

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William Zinke
US
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May 21, 2019 12:59 am EDT

dirtcheapsmokes.com is the only company that I will buy from, you cant pay by credit card or paypal. However they have many alternative payment options. I personally use moneypak, you get a discount when using this method. Orders arrive to me in just a few days and I live in New York. I will keep using this great company.

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Newprospect
AU
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May 24, 2019 8:43 am EDT
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Replying to comment of William Zinke

This is not a true, good review as dirtcheapsmokes.com is a fraudulent company. Please stop misleading people.

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Newprospect
AU
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May 17, 2019 6:59 am EDT
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Cigszone.com is a scam. don't order from them. placed an order with them four weeks ago and still have not received my order from them. fake addresses, fake contact details, no tracking numbers given, have to pay in bitcoin - everything about them is bogus. fake good reviews on various sites. don't go near them!

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1:41 am EST
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Philip Morris USA when I pull out from the pack the whole filter comes off the cigarette.

I bought a pack of marlboro light 100's cigarettes at cumberland farms in ansonia connecticut and the filters come right off the rest of the cigarette. I dont know what to do about this and the store won't take them back so i'm stuck taping them together! Ive never been so disappointed especially since I pay nearly $11.00 a pack for them. I thought it must have been fluke thing then a few days later I stopped in to get another pack and I didnt notice anything right away til the 3rd cigarette and boom it was like oh not again.. So here I am with yet another screwed up pack of smokes!

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7:43 am EST
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Philip Morris USA marlboro black menthol

I have noticed here in the last few months that almost every pack of Marlboro Black Menthol I buy has been dry and stale. I tried different store's in the area and got stale packs from them. At almost 2 packs per day. This is becoming a very expensive waste. I switched from Kool's and I've been smoking Marlboro for over 30 years. I do not wish to switch back to Kool's, so please do something to make this right.

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7:09 am EST
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Philip Morris USA marlboro black menthol

I have been a faithful smoker of Marlboro Black Menthol since their introduction. Just bought a corton last night and opened a pack this morning, wow horrible! So I looked up the expriration code and sure enough they are OLD! Date code V130X72A3. If I am deciphering correctly they were manufactured in May 2017, today is January 31, 2018. Granted the store selling them is partly responsible. Not a happy smoker!

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Sarenda
US
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Sep 03, 2018 5:18 pm EDT

I bought three packs of cigarettes last week. Each one had a .50 coupon for my next purchase. The following week (01/07/18) I went to buy four packs using these coupons. The cashier showed me where the coupons had expired in 02/17! Now either this was a typo or I had bought the oldest cigarettes ever sold!

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5:29 am EST
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Philip Morris USA l&m red 100's

I have been smoking your brand for many many years now, I love your product, but lately the experience has not been so wonderful, the cigarette burns so fast and the tobacco seems to fall out whether they are packed or not. I find myself smoking more and more each day, what is going on with the way these are burning? I am not made of money and may have to switch to another brand, please rectify this situation please. My email is: [protected]@gmail.comy name and date of birth are Donna Russo 3/26/62 my address is: 5011 Peachtree Ave TR 5 Wilmington NC, 28403

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6:35 am EST

Philip Morris USA l & m cigarettes

I bought 2 cartons of L & M cigarettes at the tobacco shop in Rossville Ga. and they were stale and were like trying to smoke hay. The sad thing is that you can't go out of a store and return 1 pack of cigarettes, much less 2 cartons. anyways buying cigarettes aren't much different than buying a used car with "AS IS" on the paperwork because when you exit the building the cigarettes are yours and there are no refunds or exchanges. However I am very disappointed in the way stores are handling the tobacco products and I was told to file a complaint and let the manufacturer replace the cigarettes because when you exit the building or get out of sight of the sales clerk they are yours whether they are good or stale, and this deters me from buying my cigarettes by the carton. Thanks for your time and I await your timely reply.

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8:22 pm EST

Philip Morris USA l&m cigarettes

I bought a pack of L&M Full Flavor reds on Saturday Dec 9 on Hall Rd Alcoa Store. 3 of the cigarette were torn . As expensive as cigarettes are I expect maximum quality. I am a heavy smoker have been for 30 years 2 packs a day I have NEVER seen anything like this! I know you are a reputable company and would love to keep this relationship intact.
Thanks,
A VERY LOYAL customer,
Beth Latham

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Not happy withL&M
Wayland, US
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Aug 15, 2022 9:19 pm EDT
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Bought a carton of L&M full flavor several cigarettes out of each pack so far have fallen apart right at the filter. Don't know why but carton must be defective.

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Peggy Price
US
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Jul 13, 2019 12:02 pm EDT

Comment for Discruntaled wife is above

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Peggy Price
US
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Jul 13, 2019 12:00 pm EDT

My husband has unfortunately been smoking since 1966.Mike smokes L&M red shorts for the last eight years, until now he has been satisfied. The cost is a factor in his choice for L&M's, but he has been vary disappointed in the last four cartons. Half way through a cigarette the filter breaks off. This is a complaint and He's not going to stop smoking but for the cost of your cigarettes a person should be able to smoke it all. I would like to know if their is a resolution to this problem.

Thank You
A DISCRUNTALED WIFE WHO DOESNT LIKE ANY OF IT.
Michael G. Price

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pobarjenkins
Minneapolis, US
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Dec 10, 2017 2:47 am EST
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If you still have the receipt, you could return the packs to the store of purchase for a replacement or refund.

Overview of Philip Morris USA complaint handling

Philip Morris USA reviews first appeared on Complaints Board on Jan 29, 2009. The latest review Rewards program was posted on Mar 3, 2024. The latest complaint retailer from singapore was resolved on Apr 02, 2017. Philip Morris USA has an average consumer rating of 1 stars from 87 reviews. Philip Morris USA has resolved 6 complaints.
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  1. Philip Morris USA Contacts

  2. Philip Morris USA phone numbers
    +1 (800) 343-0975
    +1 (800) 343-0975
    Click up if you have successfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number 0 0 users reported that they have successfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number Click down if you have unsuccessfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number 0 0 users reported that they have UNsuccessfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number
  3. Philip Morris USA emails
  4. Philip Morris USA address
    P.O. Box 26025, Miami, Virginia, 33102-602, United States
  5. Philip Morris USA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Philip Morris USA contacts
Philip Morris USA Category
Philip Morris USA is ranked 16 among 34 companies in the Smoking and Tobacco category

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