Philip Morris USA’s earns a 1.3-star rating from 87 reviews, showing that the majority of smokers are dissatisfied with products.
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l&m blue 100’s
Me and my husband both smoke L&M Blue 100's. Within the last month we have thrown out probably 1/3 of our cigarettes smoked( between the 2 of us 3 packs daily. The cigarettes taste like straight chemicals, enough to gag you. Or as my husband says like something pissed in the tabacco. Cigarettes are not cheap and the stations won't take them back. What do we do ?
l&m red 100’s
I bought a pack of your L and M red 100 cigarettes and almost every one was broken right by the filter unsmokeable and a waste of my money. They were bought at a circle k in Telford last week. I'm very disappointed in the quality of your product because often times I buy reds and they taste like menthol, very unpleasant taste when your a non menthol smoker.
marlboro ultra lights
I bought a carton of Marlboro ultra lights (silvers) and every pack had 3 to 4 cigarettes in it with the papers torn badly so I had to throw them away. I have a picture of a couple of them to show you. Smokes are too expensive these days for this to happen so often. Please tell me what will be done about this!
You definitely need to follow up with the WA department
parliament coupons
Hello: For some time now I have been smoking Parliment's made by Phillip Morris. It has been wonderful to be able to get promotion coupons toward the purchase of these on the MyParliment.Com sites. However, the coupons ($4.00 off a carton) doesn't even come close to helping lower the cost. Parliments are one of the most expensive cigarettes out there. Currently, running $72.00 per carton. So the $4.00 dollar coupon doesn't put much of a dent in the pricing. I want to continue to use this brand of cigarettes, however, the price has now become higher than I could buy a lower cost brand. I am unfortunately, considering this. As I am retired and more reserved where my money is spent. I would suggest that your coupon reflect the consumer market cost, so we can stay and support our favorite brands.
What is parliament's email address? Prefer to email (as it gives me a written record) rather than call them.
Thanks
Gloria
new camel 99
I have smoked Camel 99's for years and now they came out with the new one that says its only new packaging and that is not true at all the new ones are very harsh and much stronger. They used to have a smooth taste now it is so harsh. Guess I'll have to switch back to Marlboro, I like so many others have travelled a distance just to find the Camels 99's in the gold pack and I will not buy the ones in the "new look" red box
marlboro special blend 100
Last week I purchased a carton of Marlboro Special Blend 100s from DJ's Grocery in Wilmer Alabama, nearly every cigarette in every package had holes in it from Packaging. The entire package 10 packs was completely unsmokable save for about 10 cigarettes out of 10 packs. this carton of cigarettes cost me over $50 and I was not able to return or exchange them. I would appreciate a consolation of replacement as I have been smoking me cigarettes for nearly 40 years and I've never as I have been smoking this brand of cigarettes for nearly 40 years and I've never had this problem before. My address is Charles Lee Crawford, 5863 GlenOak Estates Drive West, Wilmer, Alabama, 36587
Saratoga menthol cigarettes - discontinued?
I bought the last carton of Saratoga Menthol Cigarettes that my local smoke shop had last week and that store is the only that I can find that sells them in my area. The clerk told me when she tried to reorder, she received a message that they were discontinued. Please tell me this is an error, as they are the only cigarettes that I like. If they are...
Read full review of Philip Morris USA and 28 commentsmarrboul black
Yes I bought 3 packs of the blacks my favorite cigarettes and was disappointed they were harsh very harsh like they were old and every pack that I purchased was the same. I didn't take any pictures of of them didn't know that I needed to. I would appreciate if you can help me with this problem. I have been smoking Marrboul brand for 15 year and never had a complaint
cigarettes that are ripped inside my pack
I have purchased multiple packs of Marlboro Black 100's from the new Wawa in oxford, florida and i have had ripped/cut cigarettes in at least 3 packs. The first one i didnt think anything of it and then i opened a brand new pack and took the first one out went to light it and noticed it was ripped so i tossed it out and pulled out all of them out and a total of 5 are ripped. I have never had an issue with Marlboro and i am disappointed.
l&m cigarettes
The last 2 packs I bought the paper around the filter comes unrolled. This is my preferred brand. I purchased these packs at smokes for less and Casey's gas station in Fargo, ND. Due to the amount of times in a row this has happened I wasted money on cigarettes that fell apart before I got a chance to smoke them. If this could be resolved soon would be greatly appreciated. Thank you and have a great day
Sara Wipf
[protected]
[protected]@gmail.com
4626 San Juan Dr
Fargo, ND 58103
bond street smokes
Long time loyal customer... I was pleased to be advised by the shop assistant I could now get a pack of 30's instead of 25's .. Upon opening the pack I was not so pleased, 2 smokes missing and a few with loose tobacco. I'm rather annoyed at this as these are not cheap, I can somewhat deal with the loose smokes although inconvenient they are salvageable, the missing smokes however are somewhat a disappointment. I paid for a product I did not receive.
marlboro black 100's
I pulled a cigarette out of my pack of cigarettes and went to light it and I then discovered that the cigarette had a huge gash down by the filter. I did take a photo of it. I bought them at our local mom and pop store. The name of the store is j&l. I had 5 cigarettes left in the pack and this was the only cigarette with the gash.
Thank you for your time.
cigarette
I purchased a carton of Parliament cigarettes in My Pocono Pa. At least 4 of the packs have filters that are unraveling and are all uneven. It makes it difficult to smoke. Seeing how much I spend on cigarettes I don't think its to much to ask to have a quality product.I've been purchasing your products for most of my life. And Parliament is the only brand that I buy.
Read full review of Philip Morris USA and 12 commentsmarlboro lights cigarette
My husband pulled a cigarette out of the pack with his mouth and there was a hard piece of plastic (?), he said fiberglass (?) that stuck him in his lip. This piece of contamination extended out from the end of the filter. See pictures for details.
This is an unusual event as he has been smoking for Marlboro cigarettes for a long. He purchases his cigarettes as cartons and prefers 100s.
As I have worked in industry supplying products to consumers, I believed it was important to bring this issue to the attention of the manufacturing facility. Appropriate corrective action and preventative measures will ensure no other customers experience his unpleasant surprise.
Please compensate him as a long time Marlboro customer.
This process is not user friendly.
Hi,
is there a stamp on these packs of cigarettes?
tobaccocapital.com is a great company. I dont know very much about these other companies, however I am very picky with which companies to trust my money with. tobaccocapital.com has always delivered my orders quickly.
I buy from cigroad.com they are the only company that I trust. Orders get to me within just a few days.
Thank you for posting about cigroad.com I have started to use them and I got my first order in yesterday. I just want to say thank you for posting about them.
I buy from cigroad.com as well they are a good company if you want to save money and buy cigarettes online. Cigarettes take on average 3 days to be delivered to me. They come with a tracking number.
I have been buying my cigarettes online at www.cigroad.com they are based out of Kansas you can pay with debit card. They are the only company that I would trust. I have been ripped off by other companies in the past.
sounds to me like you are just trying to bash this company. I live here in the United States and I can tell you that I have received every single order with dirtcheapsmokes.com my family uses them as well and they have also received everything they have ordered from this company. I wonder if you are a different cigarettes business trying to write fake reviews, if you did have an issue like this with them. Did you contact them they are really good with their customer service. you claim that dirtcheapsmokes.com is the one that scammed you but then on here you are claiming that it was some company called cigszone. You do not make any sense. I am certain now that you are bashing this company for no reason.
Dirtcheapsmokes.com is not a legitimate company. they are frauds and they will not send you cigarettes. they are cigszone.com rehashed and even follow the same website format. it is interesting that cigszone.com has closed down and now dirtcheapsmokes.com has popped up in its place. stay away from both companies. buyer beware!
dirtcheapsmokes.com is the only company that I will buy from, you cant pay by credit card or paypal. However they have many alternative payment options. I personally use moneypak, you get a discount when using this method. Orders arrive to me in just a few days and I live in New York. I will keep using this great company.
This is not a true, good review as dirtcheapsmokes.com is a fraudulent company. Please stop misleading people.
Cigszone.com is a scam. don't order from them. placed an order with them four weeks ago and still have not received my order from them. fake addresses, fake contact details, no tracking numbers given, have to pay in bitcoin - everything about them is bogus. fake good reviews on various sites. don't go near them!
when I pull out from the pack the whole filter comes off the cigarette.
I bought a pack of marlboro light 100's cigarettes at cumberland farms in ansonia connecticut and the filters come right off the rest of the cigarette. I dont know what to do about this and the store won't take them back so i'm stuck taping them together! Ive never been so disappointed especially since I pay nearly $11.00 a pack for them. I thought it must have been fluke thing then a few days later I stopped in to get another pack and I didnt notice anything right away til the 3rd cigarette and boom it was like oh not again.. So here I am with yet another screwed up pack of smokes!
marlboro black menthol
I have noticed here in the last few months that almost every pack of Marlboro Black Menthol I buy has been dry and stale. I tried different store's in the area and got stale packs from them. At almost 2 packs per day. This is becoming a very expensive waste. I switched from Kool's and I've been smoking Marlboro for over 30 years. I do not wish to switch back to Kool's, so please do something to make this right.
marlboro black menthol
I have been a faithful smoker of Marlboro Black Menthol since their introduction. Just bought a corton last night and opened a pack this morning, wow horrible! So I looked up the expriration code and sure enough they are OLD! Date code V130X72A3. If I am deciphering correctly they were manufactured in May 2017, today is January 31, 2018. Granted the store selling them is partly responsible. Not a happy smoker!
I bought three packs of cigarettes last week. Each one had a .50 coupon for my next purchase. The following week (01/07/18) I went to buy four packs using these coupons. The cashier showed me where the coupons had expired in 02/17! Now either this was a typo or I had bought the oldest cigarettes ever sold!
l&m red 100's
I have been smoking your brand for many many years now, I love your product, but lately the experience has not been so wonderful, the cigarette burns so fast and the tobacco seems to fall out whether they are packed or not. I find myself smoking more and more each day, what is going on with the way these are burning? I am not made of money and may have to switch to another brand, please rectify this situation please. My email is: [protected]@gmail.comy name and date of birth are Donna Russo 3/26/62 my address is: 5011 Peachtree Ave TR 5 Wilmington NC, 28403
l & m cigarettes
I bought 2 cartons of L & M cigarettes at the tobacco shop in Rossville Ga. and they were stale and were like trying to smoke hay. The sad thing is that you can't go out of a store and return 1 pack of cigarettes, much less 2 cartons. anyways buying cigarettes aren't much different than buying a used car with "AS IS" on the paperwork because when you exit the building the cigarettes are yours and there are no refunds or exchanges. However I am very disappointed in the way stores are handling the tobacco products and I was told to file a complaint and let the manufacturer replace the cigarettes because when you exit the building or get out of sight of the sales clerk they are yours whether they are good or stale, and this deters me from buying my cigarettes by the carton. Thanks for your time and I await your timely reply.
l&m cigarettes
I bought a pack of L&M Full Flavor reds on Saturday Dec 9 on Hall Rd Alcoa Store. 3 of the cigarette were torn . As expensive as cigarettes are I expect maximum quality. I am a heavy smoker have been for 30 years 2 packs a day I have NEVER seen anything like this! I know you are a reputable company and would love to keep this relationship intact.
Thanks,
A VERY LOYAL customer,
Beth Latham
Bought a carton of L&M full flavor several cigarettes out of each pack so far have fallen apart right at the filter. Don't know why but carton must be defective.
Comment for Discruntaled wife is above
My husband has unfortunately been smoking since 1966.Mike smokes L&M red shorts for the last eight years, until now he has been satisfied. The cost is a factor in his choice for L&M's, but he has been vary disappointed in the last four cartons. Half way through a cigarette the filter breaks off. This is a complaint and He's not going to stop smoking but for the cost of your cigarettes a person should be able to smoke it all. I would like to know if their is a resolution to this problem.
Thank You
A DISCRUNTALED WIFE WHO DOESNT LIKE ANY OF IT.
Michael G. Price
If you still have the receipt, you could return the packs to the store of purchase for a replacement or refund.
Philip Morris USA Reviews 0
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Overview of Philip Morris USA complaint handling
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Philip Morris USA Contacts
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Philip Morris USA phone numbers+1 (800) 343-0975+1 (800) 343-0975Click up if you have successfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number 0 0 users reported that they have successfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number Click down if you have unsuccessfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number 0 0 users reported that they have UNsuccessfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number
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Philip Morris USA emailspmi.internet@pmi.com100%Confidence score: 100%Support
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Philip Morris USA addressP.O. Box 26025, Miami, Virginia, 33102-602, United States
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Philip Morris USA social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 19, 2024
Most discussed Philip Morris USA complaints
Saratoga menthol cigarettes - discontinued?Recent comments about Philip Morris USA company
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