Petsunlimited.comDeceptive website products and inability to cancel

R
This review was posted by
a verified customer
Verified customer

PetsUnlimited.com - www.petsunlimited.com

First i think this company deceived me by leading me to believe i was subscribing to a 1 month membership when in fact they continued to 'roll it over and continue to charge my credit card every month.

After 2 months i cancelled through customer service. No action was taken. Due to many illnessed and deaths in my wife and my families i did not check my credit card statement so after some time i looked and found that my account was never cancelled. I called customer service again and was told they had no record of my cancellation but promised a refund and cancellation.

Also for the 30 days i tried to use the site i was not able to respond to postings left in my online mail box.

On nov. 4th, 2007 cancelled my subscription for the 3rd time and asked for a refund of 12 months of unusable service and failure to cancel my subscription.

Sincerely,

Richard P Monsaert, psy.d.

Responses

  • Jo
    Joan M. Turner Sep 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Pets Unlimited.com is taking $5.95 from my credit card account monthly. I did not want this service for past year. I call the [protected] number and a recording refers you to www.petsunlimited.com to cancel the account but when you try this, there is no such web site. I see that I am not the only person who is being robbed by this company. Please help or advise smb!

    0 Votes
  • Pe
    PetsUnlimited.Com Support Oct 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We would be happy to assist you with any of your issues. Please contact us at [protected]@petsunlimited.com and I will take care of it personally.

    Jeff Shain
    PetsUnlimited.Com Support

    0 Votes
  • Ri
    richard t. curry Nov 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The exact same thing has happened(is happening) to me! For the past 4 months I have received this charge on my credit card, and have tried to get these ###s to

    1) explain what the charge is for?
    2) stop all charges

    This has not been successful...

    I E-MAILED these people explaining my problem, and they sent me a reply saying the problem had been rectified. the next month the charge was and is there again! I tried to get off their DR. JON'S email list via their instructions, and every month it is there again...

    NOT HAPPY to so the least.

    Today I sent my 4th or 5th e-mail requesting elimination of all activity from their company to me...

    0 Votes
  • Sh
    shanna Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Petsunlimited is very deceiving, I signed up thinking I was only going to get charged for 1 month. I was double billed twice, then I tried to cancel three times and am still being billed. The only contact I am aware of is through Email, they sent me an Email back marked resolved. This matter is far from resolved, they just took more money out of my account 2 days ago. They owe me a total of $140.00. I am going to my bank next week to file a dispute!!

    0 Votes
  • Ba
    Barbara May 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Out of the blue my credit card company called me saying I had a charge. I had canceled yet they billed 175.00 . Attorney General next stop!

    0 Votes
  • Be
    Beverly J. Baker Jun 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I HAVE BEEN GETTING PHONE CALLS/EMAILS FOR MY AD ON PETSUNLIMITED FOR "BULLDOGS"...I DO NOT HAVE BULLDOGS, I HAVE MINI/TOY AUSSIES!! THEN A CHARGE APPEARED ON MY DEBIT CARD FOR $19.95!!! I HAD A LISTING AT ONE TIME, WHICH I ASSUMED HAD EXPIRED, I WAS NOT AWARE THAT PETSULIMITED WOULD KEEP CHARGING ME MONTH BY MONTH. I WOULD LIKE TO HAVE MY MONEY REFUNDED BACK ON MY DEBIT CARD!!

    0 Votes
  • Pa
    pat winkle Jun 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had the same problem, plus they are not user friendly, im not stupid but after you pay for something you should be able to use it. I have been a member sence 2002 never sold one dog. My message box had 600 emails tryed to answer as many as i could.

    0 Votes
  • Jo
    Joan Nickleosn Jul 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We're victims of these frauds as well. Same story as all of the above. How can we stop these thieves?

    0 Votes
  • Pi
    Pinkfon Jul 27, 2009

    AMEN!!! These people are scammers from the word go! I got absolutely nothing from them even though they kept claiming they had interested people in my cats, I GOT NOTTA after I paid the $9.95 I had to cancel my debit card to stop the billing! I tried e-mailing phoning and canceled like 3 times, and still kept getting billed! THEY ARE A NIGHTMARE! Don't deal with this company!

    0 Votes
  • Xr
    xrayeyes Oct 21, 2009

    I think a class action Lawsuit should be in order... maybe that will wake someone up

    0 Votes
  • Ti
    Tired of http://www.petsunlimited.com/ Mar 27, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have tried unsubscribing from this website, http://www.petsunlimited.com/, but there is no way to unsubscribe. Am tired of their recurring unsolicited emails!

    0 Votes
  • Re
    Reviewer77599 Feb 28, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have never signed up for Petsunlimited yet besides repeated requests to stop emailing me, they have not. I'm not even interested in dogs and it's annoying and emotionally distressing to constantly keep receiving emails from them. If there's anything you can do to make them cease please do so. I can't seem to get them to.

    Thank you so much.

    Yvon Mattioli

    0 Votes

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