Pets Unlimited
reviews and complaints

I ordered the buy one get one promo ad that pets unlimited had on Instagram in August/2021. I never received a confirmation email but my credit card was charged. I contacted the company a few weeks after and received a reply saying they're processing my order and that because of COVID, they're a little backed up. It's now December and I still haven't received my order.

I ordered these and my card was charged but never received anything. I have tried to contact them numerous times with no response. While I really wanted the beds, at this point I would just like a refund of my money. This company continues to send me emails advertising these beds. It appears to be a complete scam. I see multiple complaints on this same company. I hope you can help.

Ordered two pet calming beds back in July 2021 using promo bogo. The company Sent one and it was the wrong size. Multiple emails to get the right product and 2nd bed. Which they confirmed they would send and I still haven't received it.
As I thought I was getting a good deal, I ordered two more in August 2021 and have not seen this order either. Follow up emails for both order now get no response.

On September 14 of 2021 I ordered two large pet beds on a bogo! So far I have not received the products! I would love to get what I ordered, but if that is not going to happen, I would appreciate a complete refund! The price was $49.99 on my Discover card. Either send me the products or the refund to Marienne Saffe, 9101 w. 24th street Minneapolis MN. 55426 e-mail [protected]@comcast.net Phone # [protected] Thank You!

Order #PU321Z32580239
On July 29th, I had ordered the 4XL beds, buy one, get one, I finally received one after months and never ever received the other one. I have emailed numerous times and no responses what so ever. I even tried to do the Chat on your website but of course there was no one to chat to. You advertise buy one, get one and take our money and don't bother sending the free one. I have now seen numerous complaints about your company where some never ever received the beds at all or if they did, they were not the right size. I have spent far less on better dog beds. Not the quality advertised at all. I would expect either a partial refund or the 2nd bed I ordered.

Ordered beds on September 10, 2021 ordered the BOGO deal. Money was taken from my account on September 13. I emailed this company numerous times with not one reply. Now it's November 23. Still no beds. I also see that they might have changed the name of the company. Going to submit all my emails to the credit card company and see what happens. Never had anything like this happen before.

I ordered two XXL dog beds in a BOGO promotion you were running on Facebook in August of 2021. My order number is ORDER #PU321Z59140239

I never received them, and no one will respond to my multiple emails asking about them. I got one response in late September, 2021, from a Gerard (attached below). But nothing since then.

I would like a full refund of $93.97. Or even better, I would like my two XXL dog beds.

Tammy Hinojos
817.597.0709
tammylee.[protected]@gmail.com

I ordered 2 beds at the start of August and have received nothing! I paid £30 - No replies to my emails - Very unhappy customer!

Jackie Currie
37 Summerhill Road
Aberdeen
AB15 6HJ
Scotland
UK

Order number - PU321Z40820239

Order #PU321Z146240239: I ordered 2 small beige calming beds at the buy one, get one rate on September 11, 2021. It is now November 20, 2021 and I have not received them nor have I heard from the company despite numerous emails. At this time, if you click on their website, it comes back with Store Not Available. Unfortunately, I am not computer savvy enough to send a copy of their email confirming the order.

On 27th September 2021 I placed an order with this company for a medium calming dog bed along with a second ‘free' calming bed.
My $70 credit card debit indicated that the order was received.
Have tried to contact company but no response.
No beds have arrived.

I ordered back in August when you had the sale never received my order! I have emailed many times got two responses from a Macy and John but still have not received my refund and is almost the end of November! They have now stopped responding to emails !

I ordered 2 dog beds back in Sept 2021, still have not received anything! I have emailed so MANY TIMES and have had no response. I just want the beds or my money back. What a waste of time and money. They sure scammed me! Not sure what else to do from here since I can't get a reply. HELP! I've tried everything through AFFIRM the payment people who took my money for the beds, and through petsunlimited for a refund or the shipping of the two beds. 2 months later still no response :(

I've placed the PU321Z90570239 order on 24/8/21 for a buy one "Comfy Calming Pet Bed " and get one free at a cost of €77, 95.
As of today 17/11/21, neither have I received my order nor anyone cares to reply to my emails.
I consider this company to be a fraud, I do not know if it actually exists and I strongly advise consumers to stay away, it's a total waste of money and time.

I ordered off Instagram or Facebook and it was the BOGO offer. I order 8/30/2021 and when 30 days came and went I was told due to high volume it was taking a little longer. I never even got an order number emailed to me. I have emailed multiple times and have only gotten the initial response. I asked for a tracking number and an order confirmation order and I cannot get a response at all.
This company is a scam and I won't get my money back but I will make sure anyone I know doesn't order from them. I have commented on their FB and Instagram pages as well. Live and learn.

I purchased the BOGO calming dog beds, one small and one large in August never received them. Same as everyone else, I emailed them and they responded right away saying, please be patient. Checked in again a month later, still the same. Now going on 3 months. Have not responded to my last two emails.

I have the exact same complaint. I ordered the BOGO 2 large dog beds in August 2021, I reached out to them in Sept 2021, nothing, I reached out again in October 2021, nothing. I reached out again November 2021-Still no response from them-nothing at all.
$89.00 gone
I keep trying to log in to my account, it doesn't recognize me, I tried to reset the password constantly, the reset email never comes-Total scam.
Don't send $$$ to these people.
Scam Scam Scam

On 31 Augus 2021 I ordered 2 Dog beds from the above
Company. It was on special offer (buy 1 and get 1 free) I paid the said amount of R595.00 on the same day. I received confirmation of my order also on 31 August 2021 with Order No. #PU321Z111390239. On 14 September I sent them an Email requesting shipment date and tracking number. On 19 September received an Email from them regarding that they will be shipping my order out within a few days. Never heard from them again regarding this order and then on 11 November 2021 sent them an Email again advising them that I was filing a complaint to the Complaints Board. I still have not heard a word from them.

Ordered a pet bed on a BOGO offer on 7/14/21. Order# PU321Z13070239. I only received ONE bed.

I have been sending multiple emails ever since regarding receiving the 2nd bed. Initially I was getting responses from "[protected]@pets-unlimited-c8f0a2fc286a.intercom-mail.com". Now those responses have stopped and I have nothing for two months!

To say that I am dissatisfied would be a HUGE understatement. Still no second bed and no refund! Shameful.

Please look into this matter asap.

On 8/29/21 I ordered 2 beds, 1 small and 1 XL. I have YET to receive EITHER! $60, almost 3 months later, and SEVERAL unanswered emails regarding my order. He I am, juked out of my money and not even a response. I also keep receiving ads via email from these people! Never again! I have a tracking number, but when I contact the post office they tell me nothing has been shipped to them and to contact the company l purchased it from. We'll, we all know how that is working out...

On August 8th I purchased a buy one get one free XXL, calming dog bed costing $65. I've tried to email the company, Pets Unlimited, several times but no reply. I have also tried going through the website to get a response but no one will email me back.