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PetCareSupplies Customer Service Phone, Email, Contacts

PetCareSupplies
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www.petcaresupplies.com
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3.1 10 Reviews 33 Complaints
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PetCareSupplies complaints 33

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3:23 am EDT
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PetCareSupplies lost shipment

Ordered Frontline Flea medication and it never arrived. I contacted customer service at petcaresupplies and they were very helpful. The said shipment was lost in customs and provided me a full refund to my credit card. They apologized for the lost shipment and were very polite. I did not expect this service and thought it was going to be difficult. Nice surprise to work with a company who made it right.

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6:11 pm EDT
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PetCareSupplies long delivery time

I love using this website, but the only problem is the long delivery...I believe i waited about 10 days or so for the product to arrive. I was expecting it to arrive quicker than that, so I still ended up having to go to the pet store to buy what I had ordered online. The following times I ordered things much sooner than I needed them. All the company needs is a better delivery system.

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8:21 pm EDT
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PetCareSupplies frontline for dogs

I ordered my Frontline for dogs two weeks ago and haven't yet received it, so I called the 1-800 number to complain and got a very nice gentleman on the phone, He then explained to me that I would be getting my package the early part of next week. I agreed to feel out the survey that he asked me to.I also would like to thank him in advance for answering the phone in a respectful way.

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2:18 pm EDT
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PetCareSupplies frontline

I actually haven't any complaint about this company. I order all my pets flea medication from them. I have 4 cats and 3 dogs of various sizes. I usually order a 6 month supply at a time. they offer free shipping and are the cheapest prices I've found on the internet. Shipping takes up to 3 weeks, its coming from the UK . So make your order in advance. I've seen other complaints that it doesn't work because its from south Africa, I have no clue what they are talking about. I suggest they properly weigh their pet and make sure to buy the correct weight class.

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Update by Lydoublene
May 27, 2019 10:45 pm EDT

I actually love this company! I order all my pets flea meds from here. It's the cheapest you can find also has free shipping. The only bad thing is is it ships from the UK so it takes up to 3 weeks. So also buy in advance.

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12:24 pm EDT
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PetCareSupplies flea medication

Have been happy with my purchases. Have ordered from them several times and you cannot beat the prices. They usually offer some sort of discount on their already low prices as well. It is no frills (simple website and you cannot track your package). They ship from the UK so it takes about two weeks to arrive. Just plan ahead. Have recommended the company to others and would again.

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6:46 pm EDT
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PetCareSupplies shipping speed

The one thing I can complain about is shipping speed. However, I do receive my product I ordered (Advantage for Dogs 25 kg and greater) with free shipping so I guess it's a 50/50 kinda deal. Gotta sacrifice shipping speed for how affordable and Free shipping..it would obviously be cooler if the shipping speed was faster (sometimes it takes 3-5 weeks) but all in all, its still worth it. Just order ahead, and you're basically safe.

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10:48 am EDT
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PetCareSupplies dog flea meds

I have ordered from this company's web site multiple times over the past few years. The prices are the best that I could find. They also give multiple discounts for repeat customers. I always receive my delivery within 10 business days. The flea meds I get work the same as any other time I have bought a Frontline product. I have never had a problem once.

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10:33 am EDT
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PetCareSupplies frontline cat/dog flea meds

Frontline Cat and Dog Flea meds.

I have multiple cats and two dogs. I order flea meds. While their service may not be the fastest, it is good and credible. I have placed many orders with them over the past two years and every order was received in a week or so with a discount. Cheaper than all the rest. Will do business again, and again.

David Bathurst

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12:52 pm EDT
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PetCareSupplies misleading website not in usa

I placed an order on April 8, 2017, by the 20th it had not shown up yet so I called them. I was very surprised to find out that it was being shipping from London UK! The guy said it could take up to 3 weeks to get to me! It is not clearly posted anywhere on their website that they are not a USA company and that they ship from the UK! I am very disappointed and feel like I got scammed!

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1:52 am EDT
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PetCareSupplies received only one package

I have ordered two Frontline packages for my dog from www.petcaresupplies.com and received only one package. Contacted customer support and they promised to send me another one but it never showed up. Then I asked for a refund but they kept telling me that the second package was on its way. I was supposed to get it weeks ago and still nothing and I really doubt that I will get it. I was so stupid and I do regret that I did not check the reviews! These people here are not trustworthy and there are better websites out there. Don't order anything from PetCareSupplies!

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12:00 pm EST
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PetCareSupplies they took money, but haven't provided the order

I was scammed by the company www.petcaresupplies.com. I ordered pet food and some supplements for my dog, but these jerks charged me within couple of minutes, but after 2 months they still haven’t delivered my order. I’m sick of waiting, but the seller hasn’t replied. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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12:45 pm EDT
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PetCareSupplies agent hung up on me and no info about my order

I ordered some stuff for my dog from the company www.petcaresupplies.com. The services are horrible, so stay away from them. I placed the order and paid for it, but the seller didn’t provide any confirmation info. I called to their customer services, but the agent simply hung up on me. After that I again tried to reach them, but the situation was the same. WTF? I wonder if there are other people, who had the same experience. Let’s share views about this website.

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6:12 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I found the website www.petcaresupplies.com and was so excited, because the website offered wide range of products and stuff for pets. I placed large order and nothing from it arrived. The seller didn’t reply and the payment went really fats and promptly. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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About PetCareSupplies

Screenshot PetCareSupplies
PetCareSupplies is a leading online retailer of pet care products that offers a wide range of high-quality pet supplies at affordable prices. The company has been in business for over a decade and has established itself as a trusted source for pet owners looking for top-notch products for their furry friends.

The website is easy to navigate, and customers can find everything they need for their pets with just a few clicks. PetCareSupplies offers a vast selection of products, including flea and tick treatments, heartworm preventatives, wormers, joint care supplements, and much more. The company carries products from some of the most trusted brands in the industry, such as Frontline Plus, Advantage, Revolution, and K9 Advantix.

PetCareSupplies is committed to providing its customers with the best possible shopping experience. The company offers free shipping on all orders, and customers can expect to receive their products within a few days of placing their order. The website also features a live chat option, allowing customers to get in touch with a customer service representative quickly.

One of the most significant advantages of shopping at PetCareSupplies is the company's commitment to quality. All products sold on the website are sourced directly from the manufacturer, ensuring that customers receive genuine, high-quality products. Additionally, the company offers a 100% satisfaction guarantee, so customers can shop with confidence knowing that they are getting the best products and service possible.

In conclusion, PetCareSupplies is an excellent choice for pet owners looking for high-quality pet care products at affordable prices. With a vast selection of products, fast shipping, and exceptional customer service, PetCareSupplies is a one-stop-shop for all your pet care needs.

Overview of PetCareSupplies complaint handling

PetCareSupplies reviews first appeared on Complaints Board on Apr 27, 2014. The latest review PetCareSupplies Review: Cheap Prices, Questionable Quality, and Slow Shipping was posted on Jun 21, 2023. The latest complaint Lazy and rude sales clerk was resolved on Oct 17, 2021. PetCareSupplies has an average consumer rating of 3 stars from 43 reviews. PetCareSupplies has resolved 19 complaints.
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  1. PetCareSupplies contacts

  2. PetCareSupplies phone numbers
    +1 (800) 788-2124
    +1 (800) 788-2124
    Click up if you have successfully reached PetCareSupplies by calling +1 (800) 788-2124 phone number 0 0 users reported that they have successfully reached PetCareSupplies by calling +1 (800) 788-2124 phone number Click down if you have unsuccessfully reached PetCareSupplies by calling +1 (800) 788-2124 phone number 0 0 users reported that they have UNsuccessfully reached PetCareSupplies by calling +1 (800) 788-2124 phone number
    +1 (800) 951-5000
    +1 (800) 951-5000
    Click up if you have successfully reached PetCareSupplies by calling +1 (800) 951-5000 phone number 0 0 users reported that they have successfully reached PetCareSupplies by calling +1 (800) 951-5000 phone number Click down if you have unsuccessfully reached PetCareSupplies by calling +1 (800) 951-5000 phone number 0 0 users reported that they have UNsuccessfully reached PetCareSupplies by calling +1 (800) 951-5000 phone number
  3. PetCareSupplies emails
  4. PetCareSupplies address
    PO Box 43503, Alberni St. RPO, Vancouver, British Columbia, V6G3C7, Canada
  5. PetCareSupplies social media
PetCareSupplies Category
PetCareSupplies is related to the Pet Stores category.

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