The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
PetCareSupplies.comI paid for the items, but I haven't received them

T
This review was posted by
a verified customer
Verified customer
Review updated:

I found the website www.petcaresupplies.com and was so excited, because the website offered wide range of products and stuff for pets. I placed large order and nothing from it arrived. The seller didn’t reply and the payment went really fats and promptly. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • PetCareSupplies's response · Nov 08, 2019

    Dear Sir/Madam,

    Please accept our sincere apology for the bad experience you had with your recent purchase.
    We request you to kindly contact us on our toll-free number or email us and we will try our best to resolve the issue at the earliest possible.
    Toll Free - [protected] Mon - Sat 9AM to 6PM (CST)
    Email - [protected]@petcaresupplies.com

Responses

  • Ro
    Rosa Brame Jan 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My dog needs the small dog seresto collar without the advantage so I'm returning this one. FOR UP TO 18LBS. The advantage I don't want . The small dog collar is the one I ordered. I'm sorry for ya'll sending the wrong item. now I have to pay for shipping it back .When it was the merchants fault.

    Comments
    Comments

    0 Votes
  • Pe
    PetCareSupplies Jul 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Rosa Brame Dear Rosa,

    We only sell products from reputable and leading international brands. Shopping with us is no different than buying from your neighborhood vet or pet store.

    The outer packaging and the description looks different as the products are not manufactured in the United States. However, if you compare the ingredients you will find it as exact same ingredients and also manufactured by the same company.

    We sincerely apologize for the confusion here due to the difference in the packaging of the product.

    We look forward to serve you again in future with the best of our services.

    Thank you.

    0 Votes
  • La
    Lawrence Pioro May 20, 2019

    I have ordered from PetCareSupplies.com twice for my dogs Seresto flea and tick collar. They are BY FAR the lowest price on this item I have ever found. It may take a few extra days to receive the item, but the price and free shipping far outweigh any downfall. I would highly recommend this company!

    0 Votes
  • Pe
    PetCareSupplies Nov 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Lawrence Pioro Thank you for taking the time to communicate with us. We are glad to know you are happy with the services provided to you and your issue was addressed and resolved as per your requirement.
    As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

    0 Votes
  • Pe
    PetCareSupplies Jul 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Lawrence Pioro Thank you for taking time to communicate to us.

    We are glad to know you are happy with the services provided to you.

    As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

    It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

    Thank you.

    0 Votes
  • Bo
    Bobbi_Lou Jul 20, 2019

    I dont have a complaint. Its always an easy site to navigate, great selection, good discounts. Free shipping and oral cat flea meds I cant find in the U.S

    0 Votes
  • Pe
    PetCareSupplies Jul 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Bobbi_Lou Thank you for taking time to communicate to us.

    We are glad to know you are happy with the services provided to you.

    As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

    It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

    Thank you.

    0 Votes
  • Lu
    Luvel Sep 24, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I just read 12 PONDVIEW DR APT14 review, Same happened to me ordered 2 Seresto Collar, one small, one large and I got the SERESTO ADVANTAGE?!!! what is that? I never purchased any collars with that ingredients or kind of boxes!! they are not real at all. I need they give me a full refund because what they advertised at the time I ordered is not the same as I ordered.

    0 Votes
  • Pe
    PetCareSupplies Sep 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Luvel HI,

    please help me with your Order number or registered email address.

    Thank you

    0 Votes
  • Pe
    PetCareSupplies Nov 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Luvel Dear Sir/Madam,

    Please accept our sincere apology for the bad experience you had with your recent purchase. We would like to thank you for bringing this to our attention.
    We request you to kindly contact us on our toll-free number or email us and we will try our best to resolve the issue at the earliest possible.
    Toll Free - [protected] Mon - Sat 9AM to 6PM (CST)
    Email - [protected]@petcaresupplies.com

    0 Votes
  • Pe
    PetCareSupplies Jul 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Luvel We only sell products from reputable and leading international brands. Shopping with us is no different than buying from your neighborhood vet or pet store.

    The outer packaging and the description looks different as the products are not manufactured in the United States. However, if you compare the ingredients you will find it as exact same ingredients and also manufactured by the same company.

    Advantage is also one of the flea control product by Bayer the same manufacturer.

    We sincerely apologize for the confusion here due to the difference in the packaging of the product.

    We look forward to serve you again in future with the best of our services.

    Thank you.

    0 Votes
  • Sd
    Sd82082 Sep 28, 2019

    my experience with this company has been excellent every time. They have a wide variety of products for all of my pet carriers needs. The prices are excellent and their shipping is always fast.

    I have bought flea treatments, shampoos, heartworm treatment, foods, leashes and more.

    I have never had a bad experience with this company.

    -1 Votes
  • Pe
    PetCareSupplies Jul 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Sd82082 Thank you for taking time to communicate to us.

    We are glad to know you are happy with the services provided to you.

    As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

    It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

    Thank you.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions