The complaint has been investigated and
resolved to the customer's satisfactionResolved Pepboys / E-Z Towing — towing scam
resolved to the customer's satisfaction
There is a towing company that is contracted by pepboys to tow away cars that park in the pepboys parking space but go else where to buy. On november 7, 2009 at around 9:00 a.M. My son park his car in the pepboys only parking space to have some maintenance done on the car. One of the jobs to be done was an oil change. Around 11:30 are. We left pepboys. I left in my car and my son left in his car that just got serviced. We each drove to our seperate destinations. Suddenly my son called me and said, dad the car is leaking oil. So I told him to drop off the car back in the parking space where he first park. I also park my car in the pepboys parking space and went inside the pepboys store to tell them the car was leaking. I did see a sign that reads pepboys customer parking only others will be towed by e-z towing co. The work order was under my name along with the bill thats why I did the talking at pepboys. My son decided to walk over to the mall with his mother and wife, I told him it's okay to go to the mall, I will take care of the complaint. Plus the car wasn"t going to be ready right away. Then while I was inside pepboys in line my son calls me and tells me the car was towed. The car was towed so fast that when I went out I saw the tow truck towing the car. Then the lookout person who said he was seating in a car recording the episode gave my son a buissnes card and told him where to pick up the car. He told my son that he saw him parking the car in the pepboys parking and that he walk towards the mall. I said yes he did walk to the mall. Because all I told him to was to park the car that I will take care of everything and I would call him when the car was ready. The tow truck superviser (victor / gary) said he went inside pepboys after my son told him the car started to leak to ask if there was a work order. He spoke to a worker by the name of sarah who had just fininshed checking out my sons car and gave us our receipt. The tow truck driver told us that he went inside pepboys and spoke to sarah and that sarah answered there is no work order so that why the car was towed. I have inculded my reciept to prove that my sons car was being serviced in pepboys and there was no reason for the car to be towed. I plan on sueing pepboys and the towing company. Because I believe they work in a team and that the worker gets a percentage of the $155.00 they charged me. This complaint will also be send to my lawer and better buissnes bureau in trenton. There number is 877-ftc - help. Call this number if you want to make a complaint against scam artist.
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