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PeopleSmart.com Customer Service Phone, Email, Contacts

PeopleSmart.com
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www.peoplesmart.com

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2.4 14 Complaints
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PeopleSmart.com Complaints 14

ComplaintsBoard
D
3:33 am EDT

PeopleSmart.com They are disgusting

A number of complaints about them may terrify.
Don't risk your money and never subscribe for their free trial. Even if you cancel it, they will not stop charging you. And only after calling them I was able to return some part of my money, I wanted the whole amount, but they refused.
However, they didn't stop taking my money, I noticed it when was checking my bank account. They send no notification, I would never find out if I rarely checked it. Is this legal?
They said they send me an email every time they charge. I checked my inbox, the junk folder. There was nothing from them.
This is definitely a scam. They cheat people and then accuse them if any questions arise. Stay away!

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Kk “servant of God” crystal Hill
US
Mar 21, 2023 2:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cancel card get a new one or even bank account

ComplaintsBoard
B
4:33 am EDT

PeopleSmart.com Completely useless!

PeopleSmart is totally useless! I needed to find a persons address and other contact details so I decided to try this website. I paid $5 for the service and found nothing. There was a phone number which did not even work!
When I contacted PeopleSmart customer service they said that if I need more detailed information I have to pay some extra money. I asked how much it was and they said $50!
What a scam!

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P
4:10 pm EDT

PeopleSmart.com Service for finding addresses and background checks

I opted for a one time only charge of .95 cents with a free 7 day trial. This company charged me 19.95/mo. when I caught up with them for several months. I called my bank, blocked them, and canceled my card. I just found out that they are recharging me using my new card. The bank allows auto withdrawals to come from wherever you have money. They didn't seem to understand that when I canceled my card, I canceled them. I thought that they were scamming me out of a monthly charge, but when I called them, they said that it is in the contract that I okayed. I would never have and I mean never have opted for a call to cancel deal! I mean NEVER! This is a very devious business practice. They finally cancelled me. The bank went into dispute over the charges, but did say that it was up to People Smart. DO NOT USE THIS SERVICE!

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Is PeopleSmart.com Legit?

PeopleSmart.com earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds PeopleSmart.com to be a trustworthy company. Although there's a 35% resolution rate for customer complaints, which deserves attention, PeopleSmart.com is known for their high standards and safety. If you're thinking about dealing with PeopleSmart.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for PeopleSmart.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Peoplesmart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Peoplesmart.com you are considering visiting, which is associated with PeopleSmart.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

PeopleSmart.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with PeopleSmart.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 0 complaints were resolved.
  • PeopleSmart.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to PeopleSmart.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
8:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PeopleSmart.com unauthorized charges

I woke up sick one morning and had to contact my supervisor, but didn't know his number. Unfortunately I used my credit card to pay a dollar or so for a one time info lookup. It wasn't much help. Now almost a year later I discover they have been charging me $19.95 per month for membership. I called the number and they agreed to refund as much as three months but insisted I had signed up. She pointed out that they had sent an email each month before charging me, but the emails look like solicitations to join and don't mention that I'm already a member. One says that I can join for about three dollars a month. When you search the web for peoplesmart.com you get almost all peoplesmart company sites.

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Diana Arnold
US
Dec 10, 2016 9:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I accessed people smart .com website and canceled order within 7 days and they have charged my account 19.95. I want the fee renmbursed to my bank immediately. Do not take any further fees from this point on.
Diana Arnold

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L
7:42 am EDT
Resolved
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PeopleSmart.com Unauthorized charge

Every month I keep getting the some charges taken off my debit card one is infidentitysmart for 19.95 and infpeoplesmart.com for 19.95 it has been going on for a couple of month I can not get it to stop and a refund would be nice I'm a hard working mom with three kids they have no right to take my money

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chirina
Detroit, US
Nov 22, 2014 10:02 am EST

my account is overdrawn due this. I signed up for a one time fee and that was in Sept, 2014. why are they continuing to take money out of my account illegally. Please refund my money immediately. This is illegal what you are doing.

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nippermom
Fort Collins, US
Aug 16, 2014 4:02 pm EDT

this is so ridiculous

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nippermom
Fort Collins, US
Aug 16, 2014 3:59 pm EDT

I have cancelled my infopeoplesmart.com three months ago, it is still being taken out of my account. Seriously? I want it stopped, and my money refunded. Immedialely

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kelseamae
Dallas Center, US
Dec 20, 2013 6:58 pm EST

I'm being charged 19.95 for something that i have cancelled and apparently didn't cancel like it was supposed to. Please Refund my money or i will sue

ComplaintsBoard
S
6:55 am EST

PeopleSmart.com They get your credit card number and they will bill you 19.95

Reverse phone number lookup shoyld be called reverse phone number lookout. If you want to determinbe who owns a number, t his web site says you can do that with a 95 cent charge, , , , 90 % off the normal 19.95 month subscription price.. If you opt to do this...read the the fine print at the page bottom, This is really a 7 day trail offer and if you dont cancel the service in 7 days your credit card willl be billed 19.95. The scam is: they get your credit card number and they will bill you 19.95 ffor a longer term subscription which you probaly do not want. This type of info used to be free on the internet and now this comnpany is taking advantage of someone wanting to lookup one number... and many will not read the fine priint or will not call back to cancel...Not illegal here but irresponsilble sales tactics.

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John man
Long Beach, US
Feb 13, 2014 5:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This company has been charging my paypal account $19 a month without my permission thier last charge resulted in insuffiencent funds in my bank account

ComplaintsBoard
F
7:44 am EDT

PeopleSmart.com Stay away from this website

Was looking for an address for onetime charge of $1.95 on feb. 13---got charged for that. On feb 20 th --- was charged for $39.95 . I want the $39.95 taken off. I only wanted the one address .

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Iron Muffin
Iron Muffin
US
Oct 25, 2012 8:14 am EDT

if you're incapable of reading the terms and conditions of what you are agreeing to you should staay away from the internet.

ComplaintsBoard
G
9:36 am EST
Resolved
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PeopleSmart.com False Advertising -Scam

I paid 39.95 for a full Background Check on someone but received only past addresses and false employment history for the person I was requesting it for; a service that was advertised for $1.95. The person I was requesting information about spent time in prison, but the Background Check said no criminal record. It also gave false information about her employment, as if they took someone else's information and just pasted it in. I will definitely report this company to the Better Business Bureau and will monitor my bank statements carefully to make sure I'm not billed $39.95 twice for a $1.95 service. I only wish I would have read these complaints BEFORE using People Smart!

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Terry Laney
US
Jul 28, 2015 10:38 pm EDT

Payed for 1 month service $!9.95 8/28/2014 used 1 time found out they have been charging me every month since then up to 7/28/2015 without my consent called them said they could only refund up to 90 days which leaves me out $159, 00 for a service I never used and never signed up for RIPOFF !. Filed complaints with FTC, as well as California Attorney general and Americans with disabilities since I am crippled. They out right embezzled my money. For a non service Asked then to check there servers guarantee my IP will not show up proveing I never used the service after the initial payment.Terry S. Laney

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Chelsea-PeopleSmart.com
US
Jan 02, 2012 6:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Gloria,
At PeopleSmart, we use the top data providers and public records sources, but even these sometimes fail to include full information about a person, for a variety of reasons. We have issued a refund and emailed a confirmation to you. If we can be of further assistance, please contact our friendly customer service team directly at support@peoplesmart.com or [protected]. Sincerely, Chelsea – PeopleSmart.com

ComplaintsBoard
E
4:53 pm EDT

PeopleSmart.com Tried to charge an annual fee

I paid the 1.95 fee for a report to which I never finished the process of getting the report. After reading these comments, I called them and told them that I did not want the report because I din not want my credit card charged for the annual fee. I proceeded to tell the man on the phone that I thought this was a scam and that they should make things clearer about the annual fee. I asked him about the 7 day Free Trial and he said that I had to register for the trial:. I thought that was what I did when I paid for the one report;. I proceeded to tell him that the company should not scam people like that|. He told me that it is stated twice in the initial activation?. I would consider myself a smart person and do not see how I ncould have missed it both times along with so many other people whom I'm sure are just as smart|. Long story short, I told him I did not even want the report or anything to do with this company and he was very nice and immediately credited my account he said, . I have not received the money back yet but will be checking daily'. My advice is to not subscribe to this company as they are too misleading!

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KM Teeter
Clayton, US
Sep 20, 2011 1:17 pm EDT

Same thing happened to me. I always read these things and assumed the $1.95 was for the phone/name search access. Then all of a sudden $39.95 (annual membership) shows up in PAYPAY for PeopleSmart. Disputed charges with PAYPAL and charges were refunded to PAYPAL account. Did not like the lack of clarity in the PeopleSmart site. This has only happened to me this one time in all the years I access these services, CAUSE I READ BEFORE CLICKING. They got me this time, but was resolved by PayPal. Thanks PayPal.

ComplaintsBoard
P
8:11 pm EDT
Resolved
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PeopleSmart.com did not deliver unlimited access as promised

purchased this service that promised unlimited reverse phone look up and was charged 34.95, then I was given only 25 crediys which was good for 1 look up, and it wasn't the person I was looking for, but a dead lady passed away 5 years so obviously they are vulturing old records and unable to provide anyone with legitimate current info, plus it is more money each time you want to look, not unlimited as they advertise! any internet business associated with CLICKBANK ( the hidden affiliate is a SCAM SCAM SCAM

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T
4:58 pm EDT

PeopleSmart.com Ripped me off

I also was looking for someone and never signed up for the membership and ws charged $1.95 four days later i was checking my balance online at my bank and was also charged $35.40 now i have to file a dispute with my bank im glad i checked or i would of had overdraft fees along with the 35.40 i should of not been charged.i also reported People Smart to the BBB.they are people smart alright when it comes to ripping people off.i hope somebody somehow puts a stop to these people before they take advantage of more people like us.if i would of know i was going to becharged 35.40 i would of never used this company.people beware .

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1:56 pm EST
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PeopleSmart.com Background Report

PeopleSmart is fundamentally dishonest in many ways. The website claimed I would be given a full background check, but that was not true. Little if any details were provided about any of the civil charges and liens that the person under investigation had binding, and thus I was forced to consult Vermont, New Hampshire, MA and CT state records for details. Moreover, I was asked to pay extra for various criminal reports, etc., and I cannot understand why this basic bait-and-switch tactic is employed. It is miserably misleading.

Lastly, there is great confusion between this ersatz trial period, the cost of a yearly membership, and the cost of an individuals report -- with the confusion being a willful creation by PeopleSmart for the sake of ripping people off. Goodness, I've been an upper-level researcher at Penn State -- but could make no sense of this company's policies. Indeed, I hope what PeopleSmart does unto others is one day done unto it -- both as a company and as a group of individuals who earn their bread such in a dubious way.

So PeopleSmart got my money, and I feel ripped off. I complained, but I imagine PeopleSmart gets lots of these kinds of complaints. And from the complaint posting boards I see, it is only a matter of time before this concern's act is either cleaned up or closed done. There is right and a wrong way of making money, and what PeopleSmart is doing is patently wrong. Please, don't use this service. It is a devious black hole that takes a lot and gives relatively little.

Dr. George H. Elder, Ph.D.

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scamssuckass
Dallas, US
Nov 02, 2011 1:32 am EDT

I actually DID get my $39.95 back, but only after getting royally pissed. They tried to make me feel like an idiot, and then I pointed out that charging the background check prior to the free trial was just plain fraudulent and misleading...especially when they are both the EXACT SAME PRICE!

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bhorne712011
Cramerton, US
Sep 30, 2011 3:57 am EDT

I just paid for a membership and can't log in. It keeps telling me it's going to send me a link to reset the password that it never asked me for, but I haven't gotten anything from them. So basically, I just paid for something I can't use until I get them to fix it! Grrrrr!

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emerito figueroa
Trenton, US
Aug 13, 2011 12:50 pm EDT

I was the one that made the above comment and continue to stand by it.

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emerito figueroa
Trenton, US
Aug 13, 2011 12:49 pm EDT

I just paid and attempted to log in to the site and have had nothing but problems. The very first screen that appeared after submitting my credit card number was another screen asking for another payment of $14. something for a complete report even after I made my initial payment for "a complete report". What's going on here. Have I also been dupped? I better get some quick responses or I will definitely submit my report to the Better Business Bureau and the state department of commerce for every state in the USAl.

ComplaintsBoard
F
1:57 pm EST

PeopleSmart.com Scam

I got ripped off too, but I called [protected] (number listed in someone else's post below) and when I told the person I realized this was a scam, she immediately told me that she was canceling my subscription and giving me a full refund. (I paid by credit card, so hopefully, this will actually be done.) I asked her where they operate from and she said Nebraska. I told her I was surprised they haven't been shut down because of misrepresentations, and I was sorry for her that she had to work for such a company!

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Ed Turner
US
Jul 17, 2016 5:10 pm EDT

Scammers. Any group or business that does not ask you for your approval on a transaction by CC is a crook by any other definition. My Paypal was charged by these thieving jerks today. Waiting for the outcome. Otherwise there unconstitutional criminal actions are much alive. B ware.

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Wakef
US
Apr 26, 2014 6:13 am EDT

I started to get some suspicious calls and emails from the company www.peoplesmarts.com. The agent asked me several questions and wanted to know if I knew some people. He told me the names, but I never heard of them. I never used this website and want to stop all these annoying calls and emails. I already told about it to the agent, but he ignored my complaints. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Ruth E. Rodriguez
Flushing, US
Oct 10, 2014 1:22 pm EDT

SCAM, SCAM, SCAM! I signed up with People Smart for 1 week trial period and forgot about it. They sent me an email today, 10/10/14, saying they were unable to charge my debit card. This apparently went on for 7 months, during which they charged my card. When I went to the site to investigate and cancel, their link was a merry-go-round that simply ended up with a statement that there was no need to contact them, as my cancel request was already registered. I called the [protected] # left on this site by another complainant and spoke to someone named Nancy, who said she was only authorized to return 2 months and had to refer my complaint to a supervisor for review for any further refund. When asked who would contact me and when about canceling entirely, she said she didn't know; when I pressed she said it would be reviewed the same day and email should take 2 or 3 days. We shall see. This is definitely a scam and they make their money by stealing whatever they can and refunding as little as they can get away with.

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RAHSIAH
Greeley, US
Aug 12, 2014 6:15 am EDT

THEY CHARGED 150 WOW THEY ARE SUCH ###. THIS WEBSITE SHOULD BE SHUT DOWN

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COCO LALUNE
LA TERRE, CA
Aug 07, 2014 6:56 pm EDT

JE VOUDRAIS SAVOIR POURQUOI JE ME SUIS FAIT FRACTURÉ SUR MA CARTE DE CRÉDIT AU MONTANT DE 22.06 $$ SUR MON CONTE CEST MARQUER PEOPLESMART.COM AVEC COMME ADDRESSE [protected] . JE COMPREND PAS POURQUOI JE ME SUIS FAIT SOUTIRER COMME CA DE MEME PAR JE SAIS QUI

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miss angry J
Los Angeles, US
Aug 19, 2012 7:20 pm EDT

PEOPLE SMART SCAM HUNDREDS OF PEOPLE DAILY by charging unauthorized charges to card or debit. They do not allow you to cancel without first agreeing to any amounts they have already charged

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miss angry J
Los Angeles, US
Aug 19, 2012 7:18 pm EDT

People Smart, Unauthorized charge. And then, in order to cancel service, they pigeon hole you into agreeing that any charges made before hand we must accept and agree to before we cancel. they give no other option but to agree to their terms so that they are not legally responsible to your loss. PEOPLE SMART IS A SCAM SCAM SCAM

ComplaintsBoard
M
10:16 pm EST

PeopleSmart.com Unauthorized Charge

I checked my Pay Pal transaction history and I found People Smart had made an unauthorized charge on my account. On 01/27/11 I made two authorized payments to People Smart totaling $69.90 for a one year unlimited search. However, on 02/03/11 an additional charge of $35.40 appeared on my account with no explanation.

People Smart has agreed too refund $65.35. I am no longer a member but they still owe me $39.95. They have offered no explanation why they made that additional charge. Pay Pal has no explanation why they okayed that unauthorized transaction.

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Zosimo Largo
US
Sep 26, 2015 2:30 pm EDT

On 9/25/15, I called your office concerning my email, 6/15/15, please read it. She, Amy told me that I am still a membership of People Smart until I told her to cancel it. In that letter, I asked for a full refund of $240, the fact that all certified and regular letter I sent to 3 different people were returned to me for incorrect address. My membership was cancelled on 6/10/15, also when I asked for a full refund my membership ceases.

Therefore, I've been paying $24.95 monthly (including double membership fees) from November 2014 until October 2015 for a period of 10 months. It is understood that my email on 6/15/15 was ignored. Calculated to be $240.00 (plus 3 months 3x$24.95 equals or 74.85) or $314.85. For this reason, I am asking a full refund. Send to me in money order address: 2510 Leprechaun St., Houston, TX 770127.
Sincerely,

Zosimo Largo

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Karl123
Houston, US
Feb 16, 2011 7:19 pm EST

I was searching for an address of a friend of mine. On the internet I found Peoplesmart... this is an information company. You can be come a member for ~$40 or get a single address for $1.95. I used paypal to pay $1.95 for a single search only. Their web site clearly said:
Don't want to become a member... That's okay. You can view the results ... by purchasing a one time report.
One week later they charged me ~$40 via my Paypal account.
I always thought, that someone needed my password to authorize a payment with paypal... apparently not. Peoplesmart.com does NOT have my password, but apparently anybody can draw money from my Paypal account for any or no reason. This is very alarming, since Paypal deduct this money from my bank account. Someone can steal every penny I got and there is nothing I can do about it.
I have attached a Word document, which clearly shows (screen shots) that Peoplesmart is stealing...

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LOBECK
Smyrna Mills, US
May 02, 2013 10:09 pm EDT

I too was shocked when this company had opened an open ended account through my Pay Pal account. To add to this they accessed my linked checking account which was not my preferred method of payment, my more secure credit card was. I had only signed up for a one time search for $19.95 . I found their report to be outdated regarding addresses and work history and totally useless not worth $19.95 not to mention because of them opening an unauthorized open ended account with my Pay Pal I am beyond alarmed . Pay Pal needs to drop this merchant for their deceptive practices...talk about safe and secure transactions!

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Karl123
Houston, US
Feb 21, 2011 2:37 pm EST

PayPal refunded my money, but they sent me this e-mail:
We’ve finished our investigation of your dispute.
This payment is an authorized transaction of a billing agreement.
We have issued a refund of the payment(s). The credit will either post to
your PayPal account balance or the credit card used to make the payment.
Because this payment is the result of a billing agreement that was set up, we suggest you contact the merchant to make sure your account with them is secure.

Thanks,
PayPal

Despite the fact, that they refunded my money, I am not satisfied.
They called it an authorized charge... I have overwhelming proof, that I did NOT authorize the charge.
Unfortunately this complaints board does not allow me to upload higher resolution images.
Obviously now I cannot use PayPal any longer, because they called me a fool and a liar.
I also urge you to be careful, your Paypal account is NOT as safe as you think. A company can charge you without your knowledge or your password... just like a credit card.

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Overview of PeopleSmart.com complaint handling

PeopleSmart.com reviews first appeared on Complaints Board on Feb 15, 2011. The latest review They are disgusting was posted on Sep 15, 2017. The latest complaint unauthorized charges was resolved on Sep 20, 2013. PeopleSmart.com has an average consumer rating of 2 stars from 14 reviews. PeopleSmart.com has resolved 5 complaints.
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  1. PeopleSmart.com Contacts

  2. PeopleSmart.com phone numbers
    +1 (888) 906-4278
    +1 (888) 906-4278
    Click up if you have successfully reached PeopleSmart.com by calling +1 (888) 906-4278 phone number 0 0 users reported that they have successfully reached PeopleSmart.com by calling +1 (888) 906-4278 phone number Click down if you have unsuccessfully reached PeopleSmart.com by calling +1 (888) 906-4278 phone number 0 0 users reported that they have UNsuccessfully reached PeopleSmart.com by calling +1 (888) 906-4278 phone number
    +1 (888) 776-4544
    +1 (888) 776-4544
    Click up if you have successfully reached PeopleSmart.com by calling +1 (888) 776-4544 phone number 0 0 users reported that they have successfully reached PeopleSmart.com by calling +1 (888) 776-4544 phone number Click down if you have unsuccessfully reached PeopleSmart.com by calling +1 (888) 776-4544 phone number 0 0 users reported that they have UNsuccessfully reached PeopleSmart.com by calling +1 (888) 776-4544 phone number
  3. PeopleSmart.com emails
  4. PeopleSmart.com address
    555 Twin Dolphin Drive № 200, Redwood City, California, 94065, United States
  5. PeopleSmart.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
PeopleSmart.com Category
PeopleSmart.com is ranked 168 among 309 companies in the Web Services category

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