Penguin Pools

Worst service ever I had from a contractor. I built a pool with this company. During contract they said they will do it in 8-12 weeks. They did not finish it in 1 year and 8 months. They left the construction site a year ago with some final finishing works undone. They did not response to my email, text, phone call. They did not do required inspection by the city. Finally I had to file a complaint to Department of Business and Professional Regulation (DBPR). DBPR then made them to move. Be aware of this contractor.

I had an estimate scheduled for the 29th. Waited over an hour past the scheduled time. No one showed up. No call. Called the office and someone explained that three of their job sites were washing out and my estimate would have to be rescheduled. So, first of all, they can't even reinforce multiple job sites properly. Secondly, they are so unprofessional and lack communication skills that they cannot reach out to their appointments to reschedule them when something comes up. Stuff happens, so I rescheduled for this morning. Waited another HOUR past the scheduled estimate time and called the office. Now they have no evidence of rescheduling my estimate at all. I've taken two days off, costing my household money, and this is the level of disappointing service they provide. All they can offer is to reschedule a third time. No faith in this company, and if they have multiple pool sites washing out in the middle of rainy season - where we have heavy rains every single day as we have for decades now - how competent can they really be? Save yourself a nightmare waste of time.

Penguin Pool office staff don't follow up on phone calls. They said they would call me back or send an email, but it never happens. I've been asking for information about my $100,000 pool they installed at my house in 2018. I need a copy of my warranty, but it wasn't included in the book they gave me. It took me two weeks just to get the office staff to answer the phone after waiting for a call. They told me my warranty is three years, so I asked for a copy. They say they can't find it because they moved offices. I think they're making up the three or five-year warranty. I have some simple things that need to be done, and as a customer, I should be able to call them for this information. They told me two days ago that they would email it to me, but I still don't have it today, two days later. They can't seem to find it. This is not good business practice in my opinion. I rate them (F). That's a lot of money for this pool and absolutely no customer service. I'll go to plan B and call someone else to get this information. I'll also call the ComplaintsBoard.com to file a complaint.