Penguin Pools’s earns a 1.0-star rating from 3 reviews, showing that the majority of pool owners are dissatisfied with installations.
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Worst service ever I had from a contractor
Worst service ever I had from a contractor. I built a pool with this company. During contract they said they will do it in 8-12 weeks. They did not finish it in 1 year and 8 months. They left the construction site a year ago with some final finishing works undone. They did not response to my email, text, phone call. They did not do required inspection by the city. Finally I had to file a complaint to Department of Business and Professional Regulation (DBPR). DBPR then made them to move. Be aware of this contractor.
I had an estimate scheduled for the 29th
I had an estimate scheduled for the 29th. Waited over an hour past the scheduled time. No one showed up. No call. Called the office and someone explained that three of their job sites were washing out and my estimate would have to be rescheduled. So, first of all, they can't even reinforce multiple job sites properly. Secondly, they are so unprofessional and lack communication skills that they cannot reach out to their appointments to reschedule them when something comes up. Stuff happens, so I rescheduled for this morning. Waited another HOUR past the scheduled estimate time and called the office. Now they have no evidence of rescheduling my estimate at all. I've taken two days off, costing my household money, and this is the level of disappointing service they provide. All they can offer is to reschedule a third time. No faith in this company, and if they have multiple pool sites washing out in the middle of rainy season - where we have heavy rains every single day as we have for decades now - how competent can they really be? Save yourself a nightmare waste of time.
Penguin Pool office staff don't follow up on phone calls
Penguin Pool office staff don't follow up on phone calls. They said they would call me back or send an email, but it never happens. I've been asking for information about my $100,000 pool they installed at my house in 2018. I need a copy of my warranty, but it wasn't included in the book they gave me. It took me two weeks just to get the office staff to answer the phone after waiting for a call. They told me my warranty is three years, so I asked for a copy. They say they can't find it because they moved offices. I think they're making up the three or five-year warranty. I have some simple things that need to be done, and as a customer, I should be able to call them for this information. They told me two days ago that they would email it to me, but I still don't have it today, two days later. They can't seem to find it. This is not good business practice in my opinion. I rate them (F). That's a lot of money for this pool and absolutely no customer service. I'll go to plan B and call someone else to get this information. I'll also call the ComplaintsBoard.com to file a complaint.
Is Penguin Pools legit?
Penguin Pools earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Penguinswimmingpools.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Penguinswimmingpools.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
About Penguin Pools
One of the key strengths of Penguin Pools is their extensive experience and expertise in the field. With years of industry knowledge, their team of professionals possesses a deep understanding of pool design principles, construction techniques, and the latest trends in the market. This allows them to create innovative and visually stunning pool designs that cater to the unique preferences and requirements of each client.
When it comes to construction, Penguin Pools prides itself on its commitment to using only the finest materials and employing skilled craftsmen. Their attention to detail and dedication to quality ensures that every pool they build is not only aesthetically pleasing but also durable and long-lasting. Whether it's a simple backyard pool or a complex commercial project, Penguin Pools has the expertise to handle any challenge with confidence and precision.
In addition to their exceptional construction services, Penguin Pools also offers comprehensive pool maintenance and repair solutions. Their team of experienced technicians is well-versed in all aspects of pool care, from regular cleaning and chemical balancing to equipment repairs and upgrades. By entrusting your pool's maintenance to Penguin Pools, you can rest assured that your investment will be well taken care of, allowing you to enjoy a hassle-free and sparkling pool year-round.
Penguin Pools understands that each customer has unique requirements and desires, which is why they prioritize open communication and collaboration throughout the entire process. From the initial consultation to the final touches, their team works closely with clients to ensure that their vision is brought to life. By actively involving customers in the decision-making process, Penguin Pools ensures that the end result exceeds expectations and creates a truly personalized swimming pool experience.
Furthermore, Penguin Pools is committed to providing exceptional customer service. Their friendly and knowledgeable staff is always ready to assist clients with any questions or concerns they may have, offering guidance and support every step of the way. This dedication to customer satisfaction has earned Penguin Pools a loyal customer base and numerous positive reviews, further solidifying their reputation as a trusted and reliable pool company.
In conclusion, Penguin Pools, found at penguinswimmingpools.com, is a highly reputable and experienced company specializing in the design, construction, and maintenance of top-notch swimming pools. With their expertise, commitment to quality, and exceptional customer service, Penguin Pools is the ideal choice for anyone looking to transform their backyard into a stunning oasis.
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Penguin Pools contacts
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Penguin Pools phone numbers+1 (239) 542-3410+1 (239) 542-3410Click up if you have successfully reached Penguin Pools by calling +1 (239) 542-3410 phone number 0 0 users reported that they have successfully reached Penguin Pools by calling +1 (239) 542-3410 phone number Click down if you have UNsuccessfully reached Penguin Pools by calling +1 (239) 542-3410 phone number 0 0 users reported that they have UNsuccessfully reached Penguin Pools by calling +1 (239) 542-3410 phone number
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Penguin Pools address914 SE 13th Pl, Cape Coral, Florida, 33990-3019, United States
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